Office Customer Service

AGATHA DUCHENE

860-***-**** AgathaDuchene@yahoo. com

** ******** **. ********** ** 06790

Profile

Challenging administrative position excellent written, oral and interpersonal communication skills able to work independently, strong attention to detail and prioritize, enabling me to adapt and expand existing skills. Detail oriented, with a strong work ethic, excellent customer service experience, computer data entry experienced, self -motivated with a positive attitude ready to be part of a team-oriented organization. Some of my skills are Business and office experience, time management, PC Proficiency and bilingual in Polish and English.

Experience

BDC Business Development Coordinator, Buick/GMC of Watertown, Watertown, Connecticut – November 2016 – June 2019

Handled all telephone calls for the service department in a professional and time efficient manner.

Schedulled all service appointments including organized accurately and effectively

Researched and ordered parts for recalls.

Organized and submit warranty claims based on company policy.

Handled on star leads and Customer Service

Medical Secretary/Patient Services Coordinator, OptiCare Eye Health Center,

Inc., Torrington, Connecticut - October 2009-May 2016

Greeted all patients and walk-in visitors as a professional and approachable consultant, registered patients, verified insurance information, obtained pre- authorization if required.

Detailed scheduling of patient appointments, visitor’s appointments for consultations or exams, arranged referrals to other health care providers and transmitted messages and incoming telephone calls.

Correctly identified authorizations for patients, completed transactions pertaining to co-pays and purchases of eye care products, expertly handled all office payments and recalls for Optometrists patients.

Generated revenues by completing direct patient, third-party billing, and initiating collection of patient payments while manually entering payment through their Centricity healthcare IT software.

Maintained patient records in accordance with HIPPA regulations with knowledge of the importance in keeping client information confidential.

Provided accurate historical data references through the development of OptiCare’s filing and retrieval systems.

Knowledge and experience in properly keying in ICD9 and CPT codes in IDX to avoid wrong procedure codes from being entered.

Carefully balanced the PUI Procedure Hash with printouts of the Control Group Totals page accompanied with all superbill batches sent to the claims department and handled bank deposits for the entire office at the end of each night

Oral and Maxillofacial Assistant, Private office of Avram S. Berger DDS;

Torrington, CT 06790- December 2006- October 2009

Efficiently assisted in Surgery of teeth extractions, alveolopasty, and exposures

Administered panorex and developed x-rays, autoclave instruments, and gave patients

instructions after procedures.

Assisted in all other office duties including accurate filing and excellent customer

service phone calls.

Secretary to Town Boards and Commission, TOWN OF WOLCOTT, Wolcott, Connecticut- September 2004-April 2005

(Town Council, Park & Recreation, Acquired Facilities, Zoning Board of Appeals, Board of Ethics, and Housing Authority)

Kept direct contact with Town Officials and the general public on a daily basis for exceptional communication of different issues and topics

Compiled and coordinated data for action by

superiors

Organized, composed and prepared correspondence, reports and annual reports for commissions that was required.

Implemented appropriate action on routine matters and advised my superior of action taken

Recorded proceedings at meetings and public hearings; transcribed, prepared and distributed minutes.

Established and maintained agendas for Town Boards, denoted business to be conducted and actions necessary within guidelines of State Freedom of information regulations regarding the postings of notices and agendas prior to any and all meetings and public hearings.

Prepared and published all required legal notices according to State and local guidelines and restrictions for all Public Hearings.

Established and maintained filing system within State record-keeping requirements.

Education

Northwestern Connecticut Community College- Major in Accounting

Certificate program: Computer Business Applications

Graduated as top student in Clerical/Word Processing Concepts Program

Contact this candidate