Front Desk Receptionist

Veretta Swann

Washington, District of Columbia * 202-***-**** * ********@*****.***

Objective

To secure a full time position with opportunities for advancement in a nonprofit organization that prides itself on excellent public service. I am a motivated, dedicated, driven, and highly experienced Receptionist with an exceptional work ethic. I’m inspired to educate girls to become the best they can become by teaching life and advocacy skills. Applying proven methods and skills to achieve measurable results yielding successes in academics, socialization, conflict resolution, and coping skills; thereby, instilling healthy views of themselves, peers and the world around them.

Skills

●Life Coach & Motivational Speaker

●Thought Leader

●Ability to work in a multicultural and multilingual environment

●Trained in Sexual Abuse Prevention and Awareness

●Self starter & team player

●Strong communication skills both verbally and writing

●Strong organization skills

Professional Experience

Classic Concierge

Weekend Resident Concierge, Sept 2019 - Present

Greets residents. Fulfill customer/ resident requests. Process resident account information Yardi/ Residential Portal. Ensures that all visitors have been properly greeted and registered. Administers packages and distributes mail to residents using company policies. Assists residents with move in and move out procedures. Monitors cameras. Write work orders and ensure they are given to the appropriate staff member. Prevents solicitors from entering the community. Handles all emergency situations according to the guidelines in the emergency procedures manual. This applies to managing all keys, fobs and entry devices. KeyTrak, Knox box locations, fireman, elevator keys, and lockouts..

Democracy Prep/Congress Heights PCS

Front Desk Receptionist, Sept 2018 - June 2019

Welcomed visitors by greeting them, in person or by telephone. Kept records, scheduled meetings, and facilitated communication between teachers, staff and families. Maintained records of school operations, such as registration and class schedules. Academic transcripts and parent contact information.

Swann INC., Washington, DC

Consultant, Jan 2011 - Present

SWANN, Inc. is a professional Coaching Practice that provides professional consulting services for individuals – namely female youth ages 12-17, adjudicated women, and girls and women challenging addiction. Among other services, we develop Life Skills Plans for clients in order that they may be able to be successful in whatever direction their lives take them. Provide guidance and oversight of each client’s Life Skill Plan. Confer with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed. Prepare and maintain records and case files, including documentation such as client’s personal and eligibility information, coaching services provided, narratives of client contacts, and relevant correspondence. Maintain close contact with clients during job training and placements to resolve problems prior to scheduled interviews or job placements and evaluate placement adequacy. Collaborate with clients' families to implement rehabilitation plans that include behavioral, residential, social, and employment goals and monitor and record clients' progress to ensure that goals and objectives are met. Work with clinical professionals, when requested, to develop Success Plans based on clients' needs and goals.

S.O.M.E, Washington, DC

Life Coach & Client Advocate, Mar 2015 - Dec 2015

Collected information about clients through interviews, observation, or tests. Guided clients in the development of skills or strategies for dealing with their problems. Client Advocate responsible for coordinating required services utilized to resolve emergency problems in crisis situations. Consulted and assisted individual patients with the development of their Life Plans for Success activity checklist in anticipation of their discharge from the program and end of therapy. Worked with clinical staff to monitor clients' use of medications. Referred patients, clients, or family members to community resources or to specialists, as necessary. Collaborated with other staff members to perform clinical assessments or to develop treatment plans. Modified treatment activities or approaches as needed to comply with changes in clients' status. Documented case files accordingly.

MCMILLON COMMUNICATIONS, Fort Washington, MD

Executive Assistant, Mar 2009 - Dec 2010

Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Responsible for office operations and managed office activities associated with automated filing systems, inventory, mailing, and proprietary databases. Compiled, tracked, and reported to supervisors status of specific client case files, business transactions, and other activities. Typed, formatted, proofread, and edited internal and external communications and other documents. Reviewed files, records, and other documentation in order to effectively respond to requests and /or complaints. Completed work schedules, managed calendars, and arranged appointments for the executive team. Managed executive travel schedules and travel logistics. Prepared meeting agendas, attended staff and executive meetings, and recorded minutes. Completed vendor invoices, contracts, and assisted with the development of company policies. Inventoried and ordered materials, supplies, and services for the office.

Education & Additional Training

ROCKLAND COMMUNITY COLLEGE, Suffern, NY

Elementary Education/Associates, May 1985

SafeShores - Talking with Children about Safety from Sexual Abuse

SafeShores - Healthy Touch for Children and Youth

Certified in Infant and Adult CPR - Expires 2021

Community Focus

District of Columbia International School

Dollhouse to Divas (Girls Empowerment Group), 2017- 2018

Job Corp, Washington, DC

Life Skills Workshop, 2013-2014

Department of Housing, Kensington, MD

Motivational Speaker, 2013-2014

References

Available Upon request

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