Customer Service, Data Entry, Call Center, Microsoft Word, Excel, A/P
Resume:
Steve Reese
Customer Service Representative
Grove City, OH 43123
***************@***********.***
• Highly qualified professional with 9+ years of Accounts Payable experience
• Achieved On-The-Job Trainer status for Accounts Payable
• Proficient in Microsoft Word, Excel, 10 key and A/S 400
• Effective working independently as well as in a team setting Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Copart, Inc - Columbus, OH
April 2020 to July 2020
Currently furloughed due to COVID-19 virus epidemic Customer Service Representative
Copart, Inc - Columbus, OH
February 2020 to April 2020
Received calls from USAA adjuster regarding insurance claims of Total Loss Vehicles. Contact financial institution to obtain vehicle information needed to obtain vehicle titles Converse with policy holders about the specific documents to help facilitate the claim. Notated accounts of all conversations Customer Service Representative
EPIQ Systems, Inc. - Dublin, OH
June 2019 to July 2019
1. Speak with customers who had received a possible data breach letter and advise them of options to protect them and/or their family. Register those who chose for me to do this as they didn't feel comfortable doing so
Customer Service Associate
AVI Foodsystems, Inc - Columbus, OH
August 2018 to May 2019
Order, receive and stock fresh and frozen foods,
dry goods and various liquid drinks. Rotate and replenish stock by expiration date, Accounts Payable/ Receivable, weekly inventory of merchandise.
Customer Service Representative
Gap Direct Inc - OCC Grove City - Grove City, OH
September 2013 to October 2017
• Process new & upgrade orders for customer's service
• Use analytical skills and strong attention to detail to efficiently reconcile any disputes
• Provide Guests with Quality customer service & shopping experience
• Demonstrate exceptional customer service to facilitate a great experience for the public
• On The Job Trainer for new employees using telecommunication for the first time on the call center floor
Vendor Accounting Specialist
Pacer Global Logistics - Dublin, OH
2000 to 2007
• Use analytical skills and strong attention to detail to efficiently match, batch, code, audit and pay high volume of invoices daily
• Processed up to 200 invoices daily for payment to vendors
• Developed rapport with vendor contacts to quickly settle any discrepancies in payment records
• Maintained up to date trucking rates enabling the Pricing team to work quickly and efficiently
• Minimized profit loss by developing Excel spreadsheets to research and resolve any invoice disputes
• On The Job Trainer of new Vendor Accounting associates Accounts Payable Clerk
Value City Furniture - Columbus, OH
1998 to 2000
• Processed store and trucking invoices in a high volume environment to maintain accurate records of inventory
• Used strong mediation and communication skills to effectively reconcile any disputes between stores, guests, and vendors
• Assisted with daily check runs for refund purposes to stores and customers
• Trained new employees to smoothly transition into the workplace environment and provided ongoing guidance about policies and procedures
Data Control Clerk
Defense Finance and Accounting Service - Columbus, OH August 1994 to September 1997
Entered data into data base to create payments to U.S. Government approved contra tors/vendors for supplies and services. Calculated and entered sectional employee time and attendance figures to payroll. Monitored, ordered and distributed office supplies for section employees Education
Associate of Science
Community College of Allegheny County - Pittsburgh, PA Skills
• Microsoft Office, Word, Excel, A/S 400 (10+ years)
• Data Entry
• Data Entry Operator
• Data-Entry
• Customer Support
• Customer Service
• CSR
• Customer Care
• Call Center
• 10 Key Data Entry
• Accounts Payable
• Telecommunication
• Analysis Skills
• Conflict Management
• Profit & Loss
• Pricing
• Accounts Receivable
Certifications and Licenses
Driver's License
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