Manager Project

DRAMESH DOBHAL

************@*****.***

http://www.linkedin.com/in/ramesh-dobhal

Mob +1-267-***-****, Philadelphia PA 19087

CAREER PROFILE

Information and communication technology professional with 16 years of experience within diverse global marketplace. Proficient in Project Management, stakeholder management, business communication, client engagement & vendor management with extensive track record of successful end-to-end program & project delivery from inception to rollout in a complex, multicultural and cross functional environment across geographies.

SKILLS SUMMARY

Technical Project management and SCRUM master experience managing multi-disciplinary projects and portfolios encompassing planning, development, testing and deployment efforts within IT/Telecom infrastructure space.

Lead capability of projects with successful monitoring and resolving complex problems with analytical approach and project management skills to drive results following Lean/Six Sigma, Agile values and principles.

Wide experience with Stakeholder Management, Vendor Management, strategic communication, risk management, cross-functional negotiation/communication.

Experience encompasses Solutions Engineering & Architecture, Analytics, Technical Project Management, QA & Testing, development/pre-sales Engineering

Strong interpersonal, negotiation, facilitation, analytical, problem-solving, influencing, prioritization, decision- making and conflict resolution skills with a solid ability to identify stakeholders, assess their needs and manage their expectations through effective communication

TECHNICAL SKILLS AND TOOLS

Extensive working knowledge of activations/service delivery of managed services, voice, data, on access network Fibre to the home (GPON), Hybrid Fibre cable (DOCSIS 3.1),Fixed Wireless infrastructure and Satellite service provisioning including deployment, migration, RPA and expansion.

Managed project which includes physical layer implementation and infrastructure experience, encompassing Network to network interface, Datacentres relocations, transformations, upgrades, build-outs and new deployment inclusive of Hardware lay-out/design, switches, routers, servers, Disaster Recovery & Business Continuity Planning (BCP), and data storage concerns.

In depth understanding of Element Management Systems AMS and SAM, Alcatel 7450 ESS, Alcatel GPON OLTs, OSS /BSS, Genesys, GIS,Spatial net, AutoCAD, Maximo, Quintiq, ATLAS etc

Hands on experience on following vendor equipment – ALU(NGIN), Siemens (IN), Tekelec (STP), HLR, Ericsson (AXE-10), Utstarcom (DLC), ALU IpTV.

Wide exposure on Microsoft office and project planning tools (MS-Project, P6, JIRA, Kanban Outlook, Word, Excel, PowerPoint, Visio, SharePoint, Oracle CRM )

WORK EXPERIENCE

NextGen DigiTech - Sydney, Australia

Project Manager /Scrum Master April 2019 – March2020

Manage small to medium projects end-to-end by developing project plans, timelines for projects and project deliverables.

Maintains overall tracking of a portfolio of projects and effectively communicates status across different presentation layers.

Manage, track, and troubleshoot multiple projects in a deadline-driven environment with cross-functional teams, vendors, and partners

Identify and manages issues and risks and drives decision making.

Work with Business and Technical teams to effectively prioritize the development work within the portfolio.

Support the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective

Lead an Agile team ensuring the principle of continuous improvement. Lead agile ceremonies, such as daily stand-ups, sprint planning, backlog grooming

Communicates regular program and roadmap status and schedule updates

NBN Co. Sydney, Australia

Project Manager -Service Delivery Jun2017 – Dec2018

Planned, managed and monitored multiple projects right from design concept, development to successful implementation.

Worked cross-functionally with internal enterprise teams (Products, Commercial, IT etc) and external (Vendors, Delivery Partners etc.) to ensure best practices and standards are followed to deliver a scalable network and manage changes to introduce new products.

Stakeholder management leading and tracking key deliverables throughout program lifecycle.

Created Business case and leading process improvements that result in efficiency throughout design and build to ensure on time delivery within defined budget/quality.

Managed multiple automation development projects/RPA using scrum framework including new application developments, robotic process automation using Blueprism for series of product.

Establishes support dashboard reporting through Visual Management Board and present to Leadership team to track performance on defined metrics.

Planned and deployed NBNCo and Managed service provider staff for all training, performance, and QA framework development.

Key Achievements

Successfully managed programme from planning to implementation for Tiered Model contact centre project for Fibre To The Premise (FTTP) activation centre. This involved creating T1 (offshore) and T2 (onshore) teams which allowed improved key performance indicators for right first time and first call resolution.

Successfully managed multiple automation projects/RPA using scrum framework including new application developments, robotic process automation using Blueprism for series of multiple product functions and processes.

Successfully delivered project for establishing Fibre to the Curb (FTTC) technical contact centre, which provided on the day activation support for FTTC product which meant that customer was provided with quality service the first time.

Appreciated for active participation with senior management on business transformation to create lean and efficient multi-skilled service operation centre team to manage multi technology products.

Recognised for proposing ideas and implementing successful automation on Genesys platform for high value enterprise customers

Awarded by NBN Co. CEO in People and project Leadership category for exceeding target for great place to work survey. Achieved 100% (FY15/16),94 % (FY16/17) in Employee Engagement Survey (30+ employees)

Project Team Lead Nov2011 – Jun2017

Ensure that the team are engaged, with clear objectives and ongoing performance development planning in place

Monitor and manage Order execution and activation processes with a focus on completing Orders on their first selected appointment date

Resource planning to ensure that team members are appropriately skilled through effective coaching and performance development strategies which includes maintaining the engagement of team members.

Ensure that orders for Fibre Services are completed on the day of installation, either through automated systems or by providing technical support to the installers while they are on-site.

Key Achievements

Lead the project to create and implement Fibre Activation BCP plan and key process documents ensuring we meet RFT and MTTR on the day.

Delivered project for LTSS UAT and BRT worked with Ericson, RSP and other stakeholders and led the Activation team to mature LTSS process, system and testing for the successful LTSS product Launch.

Lead team for L3/L4 process maturity project for Fibre rollout and product Training /hiring for product launch.

Hired and trained team of engineers to manage new upcoming

Colt Technologies- Gurgaon, India 2007 – 2011

Project Lead - Service Delivery Network Services

Managing IN Service Delivery transition project.

Handling escalations proactively and keeping escalation rate within agreed limits.

Responsible for customer relationship management, process development and improvement for IN Service Delivery.

Ensuring customer agreed SLA’s are achieved for IN/IVR services with quality.

Configurations on IN Platform (Siemens and ALU) and on DMS and EWSD switches.

Single point of contact (SPOC) for Operation Teams to report recurring issues, process gaps, system bugs and all sources of inefficiencies.

Provide weekly inputs & updates to SMT via reporting dashboards and metrics.

Taking key initiatives within IN Delivery stage to improve lead-time and reduce unit costs.

Key Achievements

Lead a project to reduced End to End Lead time for IN service delivery from 30 days to less than 5 days by improving the processes and automation. For this I was awarded "Innovation of the month” and later "Innovation of the Year" 2009 award by MD of the company.

Managed Migration Project for different IN and switch products from Spain, Italy and Portugal to India operations and later migrating IN services from Traditional Siemens’s IN Platform to ALU Next generation IN Platform.

QUALIFICATIONS

Bachelor of Engineering (Electronics and telecommunication Engineering)

P.G- Diploma in V.L.S.I Design

PROFESSIONAL TRAININGS

PRINCE2/PMP certified

Certified SCRUM Master

ITIL V3 certified

ISO 9001 – 2000 Quality management system

BS25999 Business Continuity Management Implementation training

CCNA certified

Innovation and Lean Program from BMGI University.

Management Essentials

Gateway Leadership training

Builds Effective Teams

Presentation skills

OTHER EXPERIENCE

Reliance Communication Service Delivery Project Manager

Globus Infocomm Ltd. Technical Support Engineer

PROFESSIONAL REFERENCES

Available on request.

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