Food Service Manager

MahendraMahajan Contact :+918*********

Email :****************@*****.***

AspiringSupplyChain&CustomerServiceManagementProfessional Recognizedforhighprofessionalmerit&excellenceintheentirecareer SeekingpositionsasSr.Manager/Manager–CustomerService/Logistics&SupplyChainacrossindustries,with organizationsofNational&Internationalscope,demandinghighstandardsofqualityandprecisionandproviding opportunitytoamalgamatemypersonalenrichmentwithOrganizationalgoal Snapshot:Dynamic,detail-oriented,computersavvyandtargetfocusedprofessionalwith14years’experiencein CustomerService,Inventory&Warehousemanagement,supplychainandLogisticsOperations.Possessingvaluable insights,keenanalysisandteam approachtoimplementbestpracticesusedinCustomerService/SupplyChainand Warehousingoperations,adeptatworkinginhighpressureenvironmentswithstrictdeadlinesandmultipledeliverables

~ BaggedStarawards4timesformaintainingstandardbusinessleveltoidentifiedrootcauseofthefailure~ CoreCompetencies

Warehousing&Logistics

SupplyChainManagement

Start-upOperations

MaterialManagement

OrdertoCashManagement

CustomerandSalesSupport

CustomerRelations

InventoryPlanning&Control

BusinessDevelopment

ComplianceManagement

ComplaintManagement

ProcessImprovement

RootCauseAnalysis

Liaison&Coordination

TeamBuilding&Leadership

ExecutiveSummary

Sound understanding of Inventory planning and control,Warehouse Management,OrdertoCashManagement,OTIF(OnTimeinFul),Demandand SupplyPlanningandRootCauseAnalysisoffailures.

ExpertiseinmanagingCustomer&Salessupportand3PLwithenduser experienceofvariousERPsystemslikeSAP(HANAR4),ERP,AdvanceExcel etc.

EstablishedcredentialsinsettingupofnewWarehouse3CFA’s(3rdParty)of 15,000Sq.FteachareawithnooperationalbarrierandinmanagingProjectto getimplementedfromscratch.

SkilledinMaterialsmanagement,SupplyChain&LogisticsandWarehousing withhandsonexperienceinefficientlyhandlingShopflooractivities.

ExpertiseinlogisticssoftwareandproficiencyinWarehousemanagement softwarewithsoundintegrationknowledgeofSAPsystem&ERP.

Keenlearnerwithhighonuptakeandthirstforupdatingknowledgeonthe latestdevelopmentintheindustryandimplementingintheorganizationsto getanedgeoverthecompetitors.

Geling,agile,excelentteam playerandaccommodating,carriesanunsulied imageofintegrityandhonesty;possessingyouthful,impressiveandpleasing personality.

Articulatecommunicatorwithgoodpresentation,Analysis,interpersonaland relationshipbuildingskils,capableofresolvingmultipleandcomplexissues andmotivatingstafftopeakperformance.

ProfessionalExperience

FoodServiceIndiaPvt.Ltd.(VKLIndia) Sep2016–Tilldate Asst.ManagerCustomerService(ReportingtotheSr.StrategicHead) TeamHandling:Three3rdPartyWarehousesExecutive,1ExportCSExecutive,1CustomerCare ThisflagshipventureofKanjiMorarjigroup,tookitsflightfromthespicecapitalofIndiatotheworldinjustfewyears. Frombeingasimplewhole-spicetraders,VKLhasnowbecomeIndia'slargestseasoningandflavourbrands. VKLoffersinnovative,integratedandtheentirespectrumofFoodSolutionsforRestaurants,FineDining,Snacks,Dairy, Bakery,Beverage,Confectionary,ReadytoEat(RTE)andReadytoCook(RTC)foodscategories. KeyResponsibilities:

OrderManagement,Logistic,Complaint,Demandplanning&WarehouseOperations(SAP)SDChanges) HaveworkascoreteammemberofSAPimplementationforSDModule(HANA)fortestingnewchanges/TR. Trytoprovidestrongleadershiptotheteamincludingdevelopingandmonitoringindividualandteamperformance goalscoachingindividualcontributors.Bearolemodelfortheteam. ResponsibleforOTIF(OnTimeinful)consideringinventoryandtimelinetodeliveredtothecustomer. HavetoworkcloselywiththeSalesteamtomonitorandensuretheordersareplacedontimefortimelydispatch Needstogetschemes/claimssettlement/disbursementfromfinanceteamtogetontimeaspertimeline. ReviewofDemandplanningconsideringthecurrentstockVs.Normssharebymarketingteamandtrytopush productionteamtogetreleaseorderquantityontime.

Executeinnovativeserviceimprovementideas

PartnerwiththeLogisticsteamtoidentifyandselecttransportersandnegotiatewiththemandalsomonitormaterial movementtosuperviseperformance.

Lookingafterpurchaseagainstwarehouseitems,Palets,cartons,boptapesetc. Lookingafternew3rdpartyWHfacilitysetupatdifferentlocationsformaterialdistribution,pricingnegotiation. Legalactivitiesanddocumentcomplianceswiththehelpoffinanceteamtogetcompletewithinsetdeadline. Conductedtrainingatdifferent3rdpartywarehouselocationforInward/OutwardsinSAPandtrytomakeprocess smoother

Tryingtoaddsomeengineeringvaluetooptimizethecostandincreasethematerialtripmovementtogetmore revenue.

Toprovidestrongleadershiptotheteamincludingdevelopingandmonitoringindividualandteamperformancegoals, Coachingindividualcontributors.Bearolemodelfortheteam. Identifyskilsgaps,establishprofessionaldevelopmentrequirementsfortheteammembers,inconsultationwithHR andSales/Operationsleadership,andensurerequisitetrainingisimparted. SoftwareProjectInitiated:AutoSMSdispatchAlert,OrderAcknowledgement,AutodispatchmailtoDistributor, Samplemodule,LogisticCostOptimization,WMSProjectInitiated,SAPSD(R4ModuleImplementation) FrigorificAllanaPrivateLimited(FAPL) Jan2016–Aug2016 Asst.ManagerCustomerService(ReportingtotheSupplychainHead) TheAlanaGroupisIndia’slargestexporterofprocessedfoodproductsandagrocommodities,includingFrozen/Chiled Meat,Processed/FrozenFruitandVegetableproducts,Coffee,SpicesandCereals.Weexporttotherequirementsof over85countrieswhilemaintainingthehigheststandardsofqualityinprocurement,manufacturinganddistribution. KeyResponsibilities:

InteractionwithcustomeronregularbasisconsideringFinance,Logisticandproductrelatedissues. Attendandaddresscustomergrievances/issues/concerns. Achievecustomerloyalty

Managecustomercorrespondence.

Conductperiodicalcustomersurveyandfeedbackoncal/mailandhavetopreparedashboardtoanalysis. PreparecustomerfeedbackreportandpresentittoManagement Planandreviewcurrentprocessforimprovementandhavetodiscussandinitiatethesameconsideringthebudget. Executeinnovativeserviceimprovementideas

Arrangeandprovidedebit/creditnoteforthedamages/shortagesandtryingtoresolvelegalissuesconsidering complaintsInteractwithvariousdepartmentsinordertosmoothencustomerservice TryingtoresolvetheissuesconsideringtheOperationandlogisticrelatedissues. Monthlycolaborationwithmarketing/salespersonnelInordertoincorporate"marketinginteligence"intothe demandforecasts.

Assembleandanalyzealdatapertinenttocreatingthesalesforecast(historicalsalesFamiliaritywithadvanced planningtechnologyanddecision-supporttools

GDPKReturnableSolutionsIndiaPvt.Ltd,NaviMumbai,India Sep2012–Dec2015 CustomerService&InventoryPlanner(ReportingtotheOperationsManager) GoodpackIBCPTE.LTDisSingaporebasedorganizationwiththeexistenceover70countriesthatprovideapatented uniquereturnablepackagingalternativeforbulkcargotoreplacewoodenboxesandmetaldrumsforcostand environmentaladvantages.Itisaglobalcompanyprovidingcostleading,innovative&creativeIBC(IntermediateBulk Container)supplychainsolutions

KeyResponsibilities:

AssignedresponsibilityofmakingCustomerContracts,providingEndtoEndcustomerservice,Ordermanagement andontimedelivery.

Ensuretomaintaincustomersatisfactionbyminimizingtheerrorinentireordertocashcycle ResponsibleforcompleteCRMprocess(complaintmanagement,ordertocashcycle) Analyzingtheprocessflowandidentifythekeyareasforprocessenhancement(thishasthemajorcontribution towardsoveralKPI)

ResponsibleforplanningforDemandSupply,InventoryManagement&ControlandprovidingsupporttotheHQfor midTerminventoryplanning.

MonitoringthemonthlysalesordersinAPO(Demand&Saleforecastplanning)inSAPmodulefornext6months. MonitorandcontrolusableinventorywithregardstothecustomerdemandatPANIndialevel-stockinhand, incoming inventoryVs.firmdemandfirmandforecasteddemand. ResponsiblefortrialIBCmanagementandcontrol,andmonitoringSalesoperationalissues&Extendedhirereport verificationandsubmissiontoHQfinance.

Analyzingdemandfluctuation,potentialbusinessopportunitieswithexistingdemand. Optimizingpoint-to-pointpick-upsanddeliveriesforcost-effectivesupplysolutionsforIndia,SaudiArabiaandSri Lankainco-ordinationwithHQ-Singapore.

Involvedintheinventoryreconciliationandinventorycheckatcustomerandconsigneelocation. Advisingandeducatingconsigneeduringregularservicevisitstoreducedamage/misuserate. Analyzingannuallogisticsspendtodeterminepossiblefreightspendforpotentialbusinessopportunities. Prepareweeklydispatchplanningforwarehousestoprepareboxesaspercustomerspecifications. Reviewscanningrateperwarehousetomeasurewarehouselevelproductivity. DOdataanalysis&suggestPlansbasedondataanalysistocontrolcost&improveservicelevelinLogistics NeedtomonitoredSCMDashboardtogetmoreproductivity

JainIrrigationSystemsLtd(FoodDivision) Nov2006–Aug2012 LogisticOfficer(ReportingtotheLogisticManager)

JainIrrigationSystems,knownasJISL,isamultinationalorganizationbasedinJalgaon,India.JISLemploysover12,000 associates,andhas33manufacturingplantsacrosstheglobe.WehavediversifiedourBusinessesin–MicroIrrigation/ Pipes/FoodProcessing/RenewableEnergywithrevenueofmorethan1.5Biliondolars. KeyResponsibilities:

Responsiblefordocumentationandco-ordinationwithCustomerService,SalesandLogisticsteam. AccountableforInventoryManagement,maintainingMISdataandensuringontimedelivery. InvolvedintheStockcountandcoordinatingwiththeFinanceforinvoicing. Invoicinginsystembasedonthedeliveryconfirmationfromcustomerandreconciliationforanyshortsupply. Monitoringthedirectsupplyasperthecustomerdemandandsupportingfinanceforfinalbilingtothecustomer. Co–ordinationbetweenCustomerservice/Salesteam,Logisticsteamfortheimplementationofdispatchplan. Responsibleforidentifyingandliquidatingtheslowmoving/redundantstocks. Ensuringoptimuminventorylevelsofhighvalue&fast-movingitemsandforreverselogistics. Managingtheassetsandensuringsafecustodyofstores.

TaskedwiththepreparationanddistributionofMISdatatogaugetheoveralproductivity. AccountableforInventoryManagement,maintainingMISdataandensuringontimedelivery. InvolvedintheStockcount,reconciliation.

Responsiblefordocumentationincludesinvoicingandexportdocumentation. Monitoringandexecutionofonlineshoppingofmerchandisingoftheproducts. Co–ordinationbetweentransportersforupcountryaswelaslocaldispatches. Responsibleforidentifyingandliquidatingtheslowmoving/redundantstocks. Ensuringoptimuminventorylevelsofhighvalue&fast-movingitems. Credentials

EducationalCredentials:

Education Subject University Grade:Class

Passing

Year

H.S.C Common NasikUniversity

GradeB/2nd

Class 2002

B.Sc B.Sc(Plain) BabasahebAmbedkarUniversity

GradeB/2nd

Class 2006

MBA M.B.A(Marketing) IIBMPune GradeA+ 2009

MBA M.B.A(SupplyChain&Logistic) IMSRCMumbai GradeA 2014 Training/Seminar:

Course/Letter Subject Certification/lettergivenby Duration Year Certification SDModule TechnoriyaInstitute,NaviMumbai 4Month 2018 Certification Import&ImportMgmt. IIIEM,Mumbai 2Month 2017 Letter S.MExpert(SAPSDR4) FoodService 2018

Certificate

RightWH/CFA

Finalisation FoodService 2019

Certificate ExcelentPerformance FoodService 2017,199 Pursuing LeanSixSigma Online 2020

ITSkills:SAPR4,SAP,AdvancedExcel,ERP,EDIPortal

PersonalDetails

DateofBirth :1stFeb1985

LanguagesKnown :English,HindiandMarathi

Address :UtsavBldg,Pl.No.21,Sec34-B,Kharghar,NaviMumbai,410210 Nationality :Indian

PassportDetails :Passportno.U6045565validtilMay2030 LastDrawingCTC :12LakhsPA(includingvariable)

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