Bartender
Resume:
Dipak S. Chavan
E: ***************@*****.***
PERSONAL STATEMENT
I am self-motivated individual with a positive approach and the ability to lead and motivate others whilst delivering effective business results. I have a track record of achieving targets in all areas of hospitality, including guest satisfaction, reward enrolment and much more. I can implement and maintain the highest standards of hotel service, and deliver an unforgettable guest service. Possessing superb commercial acumen and is more than able to grow revenues and maximize the financial performance of any restaurant or hotel. Right now I am looking for an exciting managerial opportunity within an establishment that is committed to personal and career development.
● Proven track record of maintaining effective business relationships for consistent success of the organization.
● Possessing valuable insights, keen analysis and team approach to implement best practices for achieving business excellence.
● Adept at working in high pressure environments with strict deadlines and multi deliverable.
● Effective communicator who seeks positive resolution to problems through active listening and commitment to integrity.
HOSPITALITY GUEST SERVICE PEOPLE MANAGEMENTOPERATIONS Lodging Operations Management Staffing & Scheduling Floor Management Tourism Management Vendor Management Cost Management Retail Management Visitor Management Supply Chain Management SKILLS SUMMARY
Strategic & Tactical Planning P/L Finance Reporting New Business Development Contract Negotiation
Sales and Marketing Client/Vendor Relations
Finalization of Accounts Problem Solving Skills
Business Development Proactive/Industrious
Public Relation Investment Planning
CAREER HISTORY
Medusa club and lounge
Restaurant Manager
Oct 2019 – Apr 2020
KRA’s
● Managing the budget and financial plans as well as controlling expenditure.
● Solely responsible for monitoring for following reports KPI, Daily sales and consumption, BPR.
● Solely responsible for P&L of restaurant, Food cost & Manpower as budget.
● Designing new dishes for new menu along with Head chef as per Ustaadi’s philosophy.
● Ensure that the drinks safety standards are followed in accordance with local and international requirements and administered hygiene of equipment’s along with compliance to food hygiene and health & safety regulations
● To be alert and ensure that the service is at all times performed in a professional manner and to the style as specified by the Company.
● To assist the Restaurant Manager in the administration of the Restaurant and for fine dine.
● Deals with customer complaints and comments.
● To be aware of and promote all services offered in the Hotel.
● To ensure that all guests’ wishes are met so far as is reasonably possible.
● To ensure that all staff call guests by their correct names and title.
● To liaise with other Departments.
● Ensures compliance with licensing laws, health and safety and other stationary regulations.
● To make sure that Company Policy and the Vision are followed at all times.
● To organise and supervise correct mise en place for the Restaurant.
● To liaise with Reception and Reservations re. table reservations and special requests.
● To obtain feedback from guests and to use this to improve service.
● To ensure that the Restaurant areas are maintained to a high standard of cleanliness.
● To ensure that all appliances, fixtures and fittings are safe and work in accordance with Health & Safety regulations and report any faults to the concerned department. House of Tipsy
Restaurant Manager
Oct 18 – Oct 19
KRA’s
● Solely responsible for monitoring for following reports KPI, Daily sales and consumption, BPR.
● Solely responsible for P&L of restaurant, Food cost & Manpower as budget.
● Designing new dishes for new menu along with Head chef as per Ustaadi’s philosophy.
● Ensure that the drinks safety standards are followed in accordance with local and international requirements and administered hygiene of equipment’s along with compliance to food hygiene and health & safety regulations
● Provide the highest quality of food and beverage service within the Restaurant
● Managing the budget and financial plans as well as controlling expenditure.
● To be alert and ensure that the service is at all times performed in a professional manner and to the style as specified by the Company.
● Deals with customer complaints and comments.
● Ensures compliance with licensing laws, health and safety and other stationary regulations.
● To make sure that Company Policy and the Vision are followed at all times.
● To organise and supervise correct mise en place for the Restaurant .
● To liaise with Reception and Reservations re. table reservations and special requests.
● To obtain feedback from guests and to use this to improve service and to pass on such to the Management
● To ensure that the Restaurant areas are maintained to a high standard of cleanliness. Zaffran
Beverage Manager
Dec 12 –Sept 18
KRA’s
● Solely responsible for monitoring for following reports FLR, KPI, Daily sales and consumption, BPR.
● Solely responsible for P&L of restaurants, Food cost & Manpower as budget.
● Designing new dishes for new menu along with Head chef as per Zaffran’s philosophy.
● Ensure that the drinks safety standards are followed in accordance with local and international requirements and administered hygiene of equipment’s along with compliance to food hygiene and health & safety regulations
● Responsible for daily operations, supervising all of the crew, maintaining cleanness, correcting table settings, maintaining a high service standard, taking an active part in the personnel training program, ensuring that the cleaning schedule is followed by the personnel. Oversee Staff leave and duty Roaster every month.
● Responsible for making rosters and for budgeting & cost control operations along with store requisitions.
● Investigate and resolve any customer complaints about drinks quality or service. Meet with service staff to ensure these situations are prevented in the future.
● Ensured the sales target are met including budgeting and maintain food cost & quality and implemented new menu as per need of guest satisfaction and as well as to meet profit margin. KOh by Ian Kittichai
Senior Bartender
Jan.11 – Nov 12
KRA’s
● Provide the highest quality of food and beverage service within the lounge.
● Operate within the budget and identify new ways to improve the development of the business.
● Design, supervise, coordinate and participate in activities of entire Bar Operations.
● Working as the technical expert, teacher and trainer for other Tr. BT, NJ BT & Service staffs within the account to improve the quality of the services.
● I am responsible for training and managing Bar personnel including supervising/coordinating all related beverage activities.
● Demonstrates exemplary customer practices that evidence the valuing of each guest.
● Support training and development to enhance performance
● Taking and serving customer’s order.
● Responsible for handling the check to the customers and wait for their payments.
● Manage to get a good rapport from the customers by their service, in a way they are also indirectly advertising the restaurant and winning over a regular customer. Spaghetti Kitchen
Bartender
Dec 09– Dec 10
KRA’s
● Provide the highest quality of food and beverage service within the restaurant.
● Operate within the budget and identify new ways to improve the development of the
● Plan menus and set prices along with Bar Manager deciding on Wine-pairing with Food.
● Maintained cleanliness and hygiene of the Bar & Visi-coolers.
● Maintaining FLR & Excise books on daily basis.
● Taking physical inventories & maintaining breakage & spoilage reports for the bar. PROFESSIONAL CERTIFICATION/TRAINING/ WORKSHOP/INDUSTRIAL EXPOSURE
● Microsoft 2000 Basic Academy.
● Professional Bar tending course from Cocktail & Dreams.
● STCW STSDSD from BP MARINE ACADEMY 2018
ACADEMIC QUALIFICATION
Secondary School – SSC Boad of Maharastra – March 2004 Higher Secondary – HSC Board of Maharastra - Feb 2006 PERSONAL DETAILS
Date Of Birth: 14th April 1989
Languages Known: English Hind Marathi
Passport: N5369829 – DOI 9TH DEC 2015 & valid Till 8th DEC .’2025 References: Available on request
I hereby certify the above information is true and correct. Date :
Place: Mumbai Dipak S. Chavan
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