Administrative Assistant/ Customer Service Coordinator

SARAH RAMPERSAD

St. Helena Village, Piarco · 1-868-***-****

adfxfd@r.postjobfree.com

Objective: To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

EXPERIENCE

(2014 – 2016)

OFFICE ASSISTANT & RELIEF TELEPHONE OPERATOR – LABEL HOUSE GROUP LIMITED

Updated and filed employee leave records for the entire company

Filed employee documents

Updated Time Keeping and Attendance Reports

Data Entry

Screened and transferred incoming and outgoing calls

Assisted with doing reference checks

Assisted with conducting interviews

Greeted visitors at the front desk

Assisted with recruitment

Assisted with Health Insurance claims

Assisted with organizing company events

(2016 – 2020)

CUSTOMER SERVICE COORDINATOR – LABEL HOUSE GROUP LIMITED

Built and maintained strong customer relationships by addressing customer questions/ concerns and offering after-sales support service with speed and professionalism.

Supported department in servicing all sales accounts by preparing quotations, following up on proposals, and providing general sales and customer service support.

Received service calls from customers when they require technical assistance and dispatching technicians when necessary.

Produced requisitions forms for all members of the department and acknowledging customer purchase orders within 24 hours.

Coordinated the timely delivery of products by liaising with the Company’s Drivers for them to collect and deliver packaging supplies for the department.

Followed up with accounts personnel to ensure billing is completed.

Updated and maintained the filing system and any database including hard copy files and all relevant documents and reports for each project according to internal practices and procedures to ensure that documents, records and reports can be easily retrieved.

Raised Non-Conformances and requesting credit memos, where necessary; investigated and assisted with resolving customer complaints in a timely manner.

Performed general office duties and provided administrative support such as setting up meetings, copying, faxing, ordering stationery and medical supplies, distributed all incoming mail including courier packages, maintaining records including applications for leave and making all overseas travel and hotel arrangements for the department.

Provided relief telephone operator services in a timely, courteous and professional manner when needed.

Prepared reports and correspondence as requested by Management.

Performed duties with adherence to the Company’s Food Safety System.

Performed duties with adherence to the Company’s Safety and Quality procedures and practices.

Ensured that good housekeeping practises are maintained at all times.

Provided any other related duties as assigned by Management.

EDUCATION

(2009-2013)

CHAGUANAS SOUTH SECONDARY SCHOOL

Four (4) CXC O’ Levels Passes

Mathematics – Grade III

English A – Grade II

Agricultural Science – Grade II

Principles of Business – Grade III

(2016)

COMPUTER LITERACY – CTS COLLEGE OF BUSINESS AND COMPUTER SCIENCE LTD

Certificate in Computer Literacy

SKILLS

Communication Skills

Flexibility and Adaptability

Computer Literate

Team Player

Effective time management and ability to multitask

Proactive

Strong planning and organizational skills

Decision making skills

Responsible

Customer Service oriented

Interpersonal Skills

Detail-oriented

ACTIVITIES

Volunteered with LH Group at the United Way Day of Caring Event for 2-3 consecutive years. In this event, we engaged in a lot of fun activities with the kids. There was a banner competition for the kids from all homes to participate and create a beautiful banner to represent their home. My colleagues and I were the judges of this competition and the company made a donation to the winning home.

Contact this candidate