Multi-talented Senior Administrative Assistant

consistently rewarded for success in planning and

operational improvements. Experience in policy

development and staff management procedures

positively impacting overall morale and

productivity.

AmeriSave Mortgage Corporation - Client Sales

Representative

Louisville, KY • 02/2020 - Current

JPMorgan Chase - Mailroom Clerk

Louisville, KY • 01/2019 - 04/2019

PROFESSIONAL SUMMARY

WORK HISTORY

Liaised with customers, management and sales

team to better understand customer needs and

recommend appropriate solutions.

•

Served customers with knowledgeable, friendly

support at every stage of shopping and

purchasing.

•

Identified new targets, developed new business

opportunities and presented product lines to

customers.

•

Used consultative sales approach to understand

customer needs and recommend relevant

offerings.

•

Handled 300+ calls per Day to address customer

inquiries and concerns.

•

Released registered and special delivery letters

and packages to designated recipients and

obtained signatures for release.

•

Weighed letters and packages and calculated

costs based on classification, weight and

•

SKILLS

• STRENGTHS/SKILLS

Buildium Property management

software

•

• Communication Support

• Proofs Claim Information

• Quality Assurance

• Oral and written communication skills

• Planning and scheduling

Microsoft Word, PowerPoint,

Spreadsheet, QuickBooks

•

• Appointment Setter

• Conflict Resolution

• Administrative Support

• Cable

• Oral

• Interpersonal Communication

• Conflict Resolution

• Scheduling

• Supervisor

• Troubleshoot

• Written communication skills

• Relationship development

• Dictation

• Government

• Meetings

• Office

• PowerPoint

• Microsoft Word

• Processes

• Project Management

• Property management

• Quality

• Quality Assurance

• QuickBooks

• Rapport

KERRY KING E: adfxf5@r.postjobfree.com

P: 502-***-****

A: Louisville, KY 40220

Ford Motor Company - Manufacturing Production

Technician

Louisville, KY • 02/2016 - 01/2019

Connolly Healthcare - Audit Support Specialist

Louisville, KY • 10/2015 - 01/2016

University of Louisville

Louisville, KY • 05/2017

Certificate: Project Management

Moore Traditional School

Louisville, KY • 05/2008

High School Diploma

A-Pass Weikel

Louisville, KY • 07/2013

Real Estate Certificate: Real Estate

University of Louisville

Louisville, KY • 03/2016

Dale Carnegie Interpersonal

Communication Training Certificate:

Communication Studies

destination.

Used automated mail processing equipment to

sort and collate mail.

•

Loaded letters onto processing equipment,

removed non-processable letters and

maintained continuous sorting feed.

•

Devoted special emphasis to punctuality and

worked to maintain outstanding attendance

record, consistently arriving to work ready to start immediately.

•

Test products or subassemblies for functionality or quality.

•

Troubleshoot problems with equipment, devices,

or products.

•

Monitor and adjust production processes or

equipment for quality and productivity Set up

and operate production equipment in

accordance with current good manufacturing

practices and standard operating procedures

Assist engineers in developing, building, or testing prototypes or new products, processes, or

procedures.

•

Inspected finished products for quality and

adherence to customer specifications.

•

Provides General Administrative Support •

Generates Report • Provides Communication

Support • Proofs Claim Information • Meets or

Exceeds Standards for Productivity • Meets or

Exceeds Standards for Quality.

•

Managed quality assurance program, including

on-site evaluations, internal audits and customer

surveys.

•

Drove operational improvements which resulted

in savings and improved profit margins.

•

Increased customer satisfaction by resolving

Medicare Claim issues.

•

• Real Estate

• Repairs

• Spreadsheet

• Telephone

• Troubleshooting

• Payment processing

• Business operations

EDUCATION

Professional development completed

in Project Management

•

• Member of Men Of Quality

Red Door Property Management - Administrative

Clerk

Louisville, KY • 12/2007 - 10/2015

Charter Communications - Technical support

Representative

Louisville, KY • 01/2014 - 07/2014

Humana Government Business - Medicare Open

Enrollment Specialist

Louisville, KY • 09/2013 - 12/2013

Assist Supervisor in all office duties • Collect and record rent payments • Use of dictation •

Prepare agendas and minutes for meetings •

Create work orders for maintenance technicians

• Schedule tours of property • Assist in evictions • Appointment setter for tenants as well as office

meetings • Fulfill all back office duties.

•

Troubleshooting and resolution of inbound

telephone repairs • Building customer rapport •

Upsell products and services - telephone, H.S.I.,

and cable • Delegating trouble tickets with other

departments • Identifying abnormal trends and

troubleshoot.

•

Use of multiple procedures and processes in

order to comply with stringent government

guidelines and timeframes • Post and reconcile

payments • Compile information for

beneficiaries.

•

Developed team communications and

information for Bi-weekly Medicare evaluations

meetings.

•

Resolved conflicts and negotiated mutually

beneficial agreements between parties.

•

Contact this candidate