Administrative Assistant Manager

Yilsa Menendez

*** **** ****** **** ***, Long Beach, CA 90802

Phone: 917-***-**** E-Mail: *****.********@*****.*** Objective

To obtain a position with a company that challenges their team members and assists in expanding their education and skills. To represent a company with integrity and lead by example. To work with a diverse group of people who are passionate about achieving goals. Skills

● Client Service, Conflict Resolution

● Team Building and Leadership

● Creating, Refining and Maintaining Process

● HR Experience

● Bookkeeping

● Trained to Inspect Airbus A320 and A321

● CPR, First Aid and AED trained

● FAA Certification: Flight Attendant

● Fluent in English and Spanish

Experience

JetBlue Airways [Inflight Crewmember] April 2017 – Current

■ Completed 600 hours of domestic and international flights on Airbus and Embraer commercial jets with up to 150 customers.

■ Conduct Safety Equipment pre-check before each flight.

■ Ensure adherence with FAA and company regulation when operating all mechanical and safety equipment.

■ Upheld company values by creating a safe, fun, caring experience with each customer, from boarding to service to deplaning.

Inventory Solutions, Inc.[Operations Manager] June 2010 – April 2017

■ Led team to meet company goals and surpass sales expectations, while maintaining quality customer service.

■ Ensured that the day to day operations run smoothly.

■ Created, modified and maintained company processes and systems to better meet company goals.

■ Created a team environment that highlighted employee’s individual strengths.

■ Ensured safety and regulations were met and adhered to.

■ Managed projects successfully to full completion. For example, implemented and maintained HR software to track employees PTO.

■ Researched, designed and implemented CRM software that streamlined our process and was integrated with our accounting software. The CRM software also transitioned the company into a paperless office.

■ Utilized QuickBooks to customize and run monthly reports.

■ Human Resources duties such as new hires, explanation of benefits, benefits enrollment, and tracking pto. Processed all payroll and commissions.

Best Agency, USA. [New Business Processor] April 2008 – May 2010

■ Performed clerical duties such as: answering phones, filing, copying, data entry and mailings. As well as processing all insurance applications.

■ Worked with agents and carriers alike to answer all questions and ensure everything runs smoothly from the quote to the policy.

■ Utilized computer software to keep track of clients and their insurance policies, and offer prompt, efficient customer service.

Premier - Body Mechanics. [Administrative Assistant] March 2007 – April 2008

■ Performed secretarial duties utilizing a switchboard phone to answer an average of 40 calls a day.

■ Created sales production reports; create different reports concerning member demographics.

■ Served as liaison between management and other departments.

■ Kept track of employees’ paperwork, Payroll for two departments.

■ Utilized Aphelion to handle billing issues and better serve members. Aequicap Insurance, Inc. [Administrative Assistant] February 2006 – September 2007

■ Performed secretarial duties such as: sort incoming mail, filing, copying, order supplies,

■ Processed all accounts receivables, expense report. Take care of all deposits and backup.

■ Represented the Finance Department to all other departments, arranged meetings and memorandums.

■ Provided feedback to upper management on how to improve Intouch, to better serve the customer service department.

■ Answered an average of 40 calls a day, 30% of which were in Spanish. Education

American InterContinental University

December 2010

Major: Business Administration B.A.

American InterContinental University

March 2008

Associates of Science Degree

American InterContinental University- London

September 2007

Study Abroad Program

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