Manager Branch
Resume:
Yvonne Howe
Branch Manager- kstate Credit Union
Copperas Cove, TX
********@*****.***
Extensive experience in banking and bill pay operations; professional with strong organizational, communication, interpersonal, research and problem-solving skills.
Highly motivated, creative and goal-oriented individual with 10+ years' experience managing staff, developing leaders and making product improvements, as well as building and maintaining positive relationships with internal and external customers.
Care Center Manager
Landmark National Bank - Manhattan, KS
October 2019 to August 2020
Assist customers via phone. Ensure call and hold times are within guidelines. Let customer know about products and services that could help save time and money.
Branch Manager
Kstate Credit Union - Manhattan, KS
January 2017 to October 2019
Branch operations from teller transactions to new account openings and consumer lending. Motivating and training staff, order cash, maintain vault and ATM. Underwriting of consumer loans.
Assistant Branch Manager
Meritrust Credit Union - Junction City, KS
November 2016 to Present
Branch operations from teller to account opening and lending, back-up to Branch Manager. Coaching and motivating of staff, provide continuous training and ensure internal control guidelines are met
Accounts Receivable Clerk
GTM Sportswear - Manhattan, KS
2013 to 2014
Accounts Receivable
Responsibilities include viewing, verifying and paying submitted bills, assist with accounts receivables and collection efforts receiving various accolades for performance. Successful and efficient handling of Licensing and Royalties.
Payment Success Quality Assurance Auditor
iPay Solutions
2010 to 2012
Conversion Client Relationship Manager
iPay Solutions - Elizabethtown, KY
2005 to 2012
2012
Payment Success Manager
iPay Solutions
2007 to 2010
Payee Services Manager
iPay Solutions
2005 to 2007
Various management positions held in Payment Operations Departments, which supported the bill pay product of over 1,100 client financial institutions. Management responsibilities included all human resource aspects such as hiring, coaching, motivating and/or termination of up to 27 employees. Conducted monitoring of staff to ensure adherence to procedures and payment-related Rules (NACHA Rules). Completed annual performances reviews and prepared monthly management reporting. Handled and provided successful resolution to escalated calls, was operational focal point consulted by Development and QA for product enhancements or changes.
In newly developed QA role, reviewed transactions and interactions of associates with financial institutions' clients (our bill pay subscribers). Monitored inbound calls to ensure adherence to policies and security procedures. Worked with Management to suggest needed training and/or performance improvement plans.
In newly developed conversion transition role, managed relationships with new client financial institutions. Conducted kick-off calls, was primary contact for all conversion related issues. Monitored and resolved all issues, working with various departments, and escalated as needed.
Assistant Branch Manager
JP Morgan Chase - Elizabethtown, KY
2004 to 2005
Handled all functions as it related to management of branch operations, including staff scheduling, cross-selling of products, surprise audits of tellers and vault, ordering currency from or preparing shipments to the Federal Reserve. Conducted weekly staff meetings, ensured continuous training and internal control reviews. Prepared monthly and quarterly management reports, and held sales rallies. Handled escalated issues, served in back-up teller line as needed.
Floating Branch Manager
First Federal Savings Bank - Elizabethtown, KY
1999 to 2004
Handled all functions as it related to management of branch operations, including staff scheduling, cross-selling of products, surprise audits of tellers and vault, ordering currency from or preparing shipments to the Federal Reserve. Balanced vault, ATM and teller drawers. Took and prepared loan documentations, closed loans. Made daily overdraft decisions. Handled escalated issues, served in back-up teller line as needed.
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