Customer Service
Resume:
SUMMARY
SKILLS
EXPERIENCE
EARL
MALONE
****.********@*****.***
Houston, TX 77022
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Hardworking with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records.
• Pallet jacks
• Facilities maintenance
• Manual dock chain pulling
• Temperature tolerance
• Communication
• Microsoft Word
• Math
• Written and verbal communication
• Working independently
• Customer service
• Warehouse operations
• Flexibility
• Materials handling and transport
• Material Safety Data Sheets
• Time management
• Forklifts
• Microsoft Excel
WAREHOUSE WORKER 08/2018 to Current
HEBCO Inc. - Houston, Tx
Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
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• Managed vendor relationships to support supply chain and maintain product quality. Considered specific product requirements and accessibility when managing and organizing storage areas.
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Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
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Maintained accurate and current order and shipment forms, inventory documentation and customer records.
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Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
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Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
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• Affixed accurate labels to customer packages to prevent unnecessary delays. Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
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Staged products between receiving, storage and shipping areas to accurately transfer items.
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Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
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Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
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Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
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• Methodically picked, packed and labeled merchandise to prepare for shipment.
• Ensured damaged products were identified and removed when received.
• Counted and stocked merchandise as specified by inventory control log. Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
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• Accurately staged and sorted products for loading. Scanned container labels to verify contents and determine target destination using RF scanners.
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Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
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Accurately recorded inventory levels to support completion of order requests and audits.
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• Recognized and reported defective material and equipment.
• Effectively communicated with all levels of staff and management. Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
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• Cleaned and maintained warehouse in compliance with OSHA safety standards. YARD MAINTENANCE WORKER 01/2016 to Current
Self Employed Services Inc. - Houston, TX
Diagnosed plant-related problems and diseases to treat disease and prevent further infestation.
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Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
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Installed irrigation systems, rock gardens and ponds according to customer specifications to simplify watering needs.
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• Protected customer lawns by applying weed and pest control chemicals.
• Cleared pathways of overgrowth and debris or hazards such as snow.
• Trimmed shrubbery and trees and carried out general garden maintenance.
• Pruned trees and bushes to improve visibility and shapes. Attended seminars and workshops to learn about natural products, which delivered successful pest control results with zero chemicals.
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Read and followed landscaping plans to install plants and fixtures for residences and businesses.
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Implemented regular landscaping schedule to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
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Deployed sprinkler systems to give grass, flowers and other landscaping adequate water for growth needs.
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• Selected bulbs, bushes, trees and flowers for planting. Performed upkeep work for garden areas and landscaping greenery to enhance property appearance and plant health.
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Assisted with grounds maintenance with basic landscaping support, including mowing, trimming and debris removal.
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• Created landscape designs to be presented to clients.
• Prepared soil and gardens for planting with mulch and sod. WAREHOUSE WORKER 08/2016 to 01/2019
Macy Warehouse - Houston, Tx
Staged products between receiving, storage and shipping areas to accurately transfer items.
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• Managed vendor relationships to support supply chain and maintain product quality. Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
•
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
•
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
•
• Affixed accurate labels to customer packages to prevent unnecessary delays. Considered specific product requirements and accessibility when managing and organizing storage areas.
•
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
•
Maintained accurate and current order and shipment forms, inventory documentation and customer records.
•
Accurately recorded inventory levels to support completion of order requests and audits.
•
Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
•
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Ensured damaged products were identified and removed when received. Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
•
• Effectively communicated with all levels of staff and management. Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
•
• Accurately staged and sorted products for loading. Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
•
• Counted and stocked merchandise as specified by inventory control log. Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
•
Scanned container labels to verify contents and determine target destination using RF scanners.
•
• Recognized and reported defective material and equipment.
• Methodically picked, packed and labeled merchandise to prepare for shipment. Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
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COOK 04/2017 to 05/2018
Whataburger Restaurants LLC - Houston, TX
Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
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Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
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Sought out and implemented methods to improve service and team performance and boost business sustainability.
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Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product and personnel issues.
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Set up and performed initial prep work for food items such as soups, sauces and salads.
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Decreased food waste by adapting menus to changing seasons and supply availability.
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Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies.
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• Controlled portion sizes and garnishing for optimal cost controls.
• Prepared food for service based on daily specials and chef's needs. Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance.
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Adjusted seasonal plans to source local ingredients and aligned special dishes with area events.
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• Processed payments and kept close eye on customers to check for signs of theft.
• Established nutritious menus in line with health standards and budget guidelines.
• Tracked activities in daily logs and weekly update reports. TEAM LEADER / COOK 06/2014 to 02/2017
Kentucky Fried Chicken Restaurant - Houston, Texas
• Counted, sorted and stacked finished pieces for easy access.
• Reviewed production specifications to properly set up and calibrate machinery. Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
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• Operated hand and power tools to clear jams, adjust positions and trim rough edges.
• Made special cuts such as grooves, bevels and miters to complete designs. Inspected stock to identify imperfections, assign grades and determine issues with production.
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• Kept work areas clean, neat and free of safety hazards to maximize efficiency. EDUCATION AND
TRAINING
• Integrated process improvements to increase overall workflow. Fostered positive employee relationships through effective communication, training and development coaching.
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Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
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• Interviewed, hired and trained new quality customer service representatives. Offered constructive criticism regarding quality assurance on collections team phone calls.
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Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
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• Created training manuals targeted at resolving simple and difficult customer issues.
• Communicated and coordinated with multiple departments to achieve top results. Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
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Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
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• Analyzed employee workloads to meet seasonal fluctuation needs.
• Delegated daily tasks to team members to optimize team productivity. Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
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Developed open and professional relationships with team members, enabling more effective issue resolution.
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Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
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Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
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Davis High School - Houston, TX
High School Diploma
06/2018
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