Customer service, sales
Resume:
DG
Dylan Gardner
Professional Summary
Driven and accountable professional with experience in multiple client centered fields. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Motivated to learn, grow and excel in the customer service and management industry.
Work History
Equis Financial - Life Insurance Sales Agent
Portland, OR
03/2020 - 08/2020
Up And Out, Inc - Caregiver Companion
Portland, OR
08/2017 - 10/2017
HOPE Services - Caregiver, Special Needs
Santa Cruz, CA
10/2016 - 07/2017
GNC - Sales Associate
Santa Cruz, CA
08/2014 - 10/2016
UC Santa Cruz - Undergraduate Researcher
Santa Cruz, CA
06/2013 - 08/2013
Wellness Center - Front Desk Associate
Santa Cruz, CA
04/2012 - 06/2013
Turn N' Burn - Front Desk Receptionist
Chino Hills, CA
09/2010 - 12/2011
Accomplishments
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Portland, OR 97217
Skills
Education
University of Western States
Portland, OR
Doctorate: Chiropractic
06/2017
University of California Santa Cruz
Santa Cruz, CA
Bachelor of Science: Bioengineering
Developed new clients and maintained relationships through networking, direct referrals, lead databases and cold calling.
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Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
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Worked to improve and enhance quality of life through effective and compassionate care for adults with intellectual and developmental disabilities in a residential facility
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● Administered medications and tracked behaviors to help optimize treatment. Enhanced quality of life through effective and compassionate care for adults with intellectual and developmental disabilities.
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● Administered medications and tracked behaviors to help optimize treatment.
● Utilized deescalation techniques with dementia patients Trained and developed new sales team associates in products, selling techniques and company procedures.
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● Maintained records related to sales, returns and inventory availability.
● Organized shelves to maintain store visual appeal while engaging customers.
● Engaged in meetings with research team to discuss research developments. Cooperated in team-based environment to identify and develop an interactive speech therapy game for children with cleft palates post-op.
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Provided exceptional service greeting guests, addressing client complaints, setting up tours and managing check-in process.
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● Maintained financial accuracy by collecting deposits, fees and payments. Oversaw front desk operations by welcoming guests at front desk and offering assistance while managing check-in process.
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● Confirmed relevant guest information and payment methods to prevent fraud. 300+ hours of experience as a physical therapy aide in hospital and community clinic settings.
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Collaborated with team of recreation leaders in the development of age appropriate activities for children ages 6-12.
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● Exceptional Customer Service
● Account management
● Office administration
● Strategic Planning
● Sales and Marketing
● Customer Complaint Resolution
● Community integration and outreach
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