Receptionist, sales consultant, team manager
Resume:
LAYLAA NYATHI
CAREER OBJECTIVE
I am an ambitious, enthusiastic, versatile and self-motivated female who is prepared to achieve the desired goal of the job description. I am a hardworking, goal- oriented individual who is always looking for a challenge to enhance my skills and knowledge. I am a fast learner and can communicate and relate to a wide range of people. I am reliable, trustworthy and always strives to achieve the highest standard at what I do. I am willing to develop continually evolving skills to achieve maximum potential. I am also creative and easy going, always ensuring that I operate with a high level of integrity. I can speak English and isiZulu fluently.
WORK EXPERIENCE
Team Manager
CCI 29 September 2015 - Till Present
Duties:
• Managing, motivating and developing agents to deliver business objectives, sales and service targets through a structured approach.
• Taking direction and communication effectively to all channels, conducting team and floor briefings that drive motivation and business performance.
• Delivering feedback, 121 and personal development plans to optimize performance and achieve business KPI’s.
• Forming and maintaining good working relationships with internal support functions.
Planning and Key Competencies:
• Managing resources, understand the key elements of data usage and adherence to maximize the efficiencies of the operation at all levels. Monitoring quality and standards in line with regulatory requirements, company procedures and service level agreements.
• Operating a flexible approach to change, positively consult and communicate with team members and the wider operational functions to effectively implement and embed agreed change.
• Effective day to day management of agents (1:16 Ratio) against targets and agreed performance indicators.
Client Contract Management:
• Understanding the importance of client relationships and support senior management structure or reporting on business performance and whilst maintaining and providing high quality and professionalism at all times.
• Building strong relationships with all internal and external functions where necessary and provide value added solutions to our clients.
• Ensuring a resilient approach and able to manage under pressure EDUCATION
RUSSELL HIGH SCHOOL
Grade 12 - 2010
• English
• Geography
• Hospitality Studies
• Computer Application
Technology
• Life Orientation
• Afrikaans
Umgungundlovu FET College
(Plessislaer)
Diploma in Public
Management - 2012
• Management
Communication
• Public Administration
• Public Finance
• Entrepreneurship Business
Management
• Municipal Administration
• Public Law
• Computer Practice
PROFILE
Date of Birth: 22 September
1992
ID Number: 920**********
Gender: Female
Language Proficiency: IsiZulu
and English
Nationality: South African
Driver's License: Code 10 (C1)
• Excellent oral and written communication skills. Customer Experience:
• Implementing customer experience strategy specific to the campaign in line with client and company vision through engaging stakeholders.
• Effective day management of activities and processes to drive customer experience and positive brand promotion.
Financial Management:
• Understanding the basic structure of KPI’s and financial elements of achieving results and the consistent delivery of such results.
• To understand agreed budgets and the importance of adherence in all these key functions.
• To understand the base elements of client and business financial penalties/kickers.
Measures of Success:
• Driving a strong performing engaged team, low attrition and ASH rates.
• Green QBR’s and supporting all business functions to provide excellent client support and insight.
• Continuous stability of business area performance.
• Continuous improvement in customer satisfaction measurement (NPS). Cook
Eurest-CCI 01 June 2015 – 31 July 2015
Duties:
• Cooking
• Baking
• Buffet service
• Cashier at food court/call order
• HSE record keeping
• Stock taking
Internship
Shereen Meersingh & Associates 02 July 2012 – 19 December 2014 Duties:
• Receptionist (Switchboard Operator)
• Photocopying, filing and faxing of correspondence
• General Office duties
• Scanning and Binding of Documents
• Typing of Letters
• Data Capturing
• Dictaphone typing
Interpretation / Translation ( Assessments & Inspection in Loco) CONTACT DETAILS
Email:
******.****@*****.*** /
laylaa.nyathi@cci-
sa.co.za
Home:
444 MkhambaRoad
ImbaliUnit 1
Pietermaritzburg
REFERENCES
Reference: Leanne Naido
Institution: Shereen
Meersingh & Associates
Position: Manager
Contact Number : 073 077
1753
Telephone: 033-***-****
Reference: Brendon Chetty
Institution: CCI SA
Position : Supervisor
Contact Number: 074 265
6680
Contact this candidate