Service skill

LAI YEE MING

No **, Lorong **, Taman Mawar, *****, Simpang, Perak. 016-***-**** **********@*******.*** Profile

** ***** ***, **** ** experience in food and beverage field; love to take a challenge when facing the problem. Besides that, take an opportunity to improve myself in food and beverage knowledge and gain experience.

Objective

To secure a challenging position in a reputable organization to expand my knowledge and skills.

Secure a responsible career opportunity to utilize my skills and training to contribution to the company.

Seeking an entry-level position to begin my career in a high-level professional. Highest Education

BACHELOR OF HOSPITALITY AND CATERING MANAGEMENT 2016-2019 TARUC COLLEGE, KAMAPR, PERAK

· GPA: Around 3.71

· Achievement: Dean List 2017

Skills & Abilities

Communication skill

Microsoft word

Microsoft power point

Check SCM

Analytical & problem solving

Experience

BUTLER IMPIANA KLCC HOTEL 09 DEC 2019-PRESENT

· Greeting and welcoming the guest at the front door.

· Serving VIP guest when they are dine in and have a meeting.

· Serving drink and food to guest.

· Take care guest’s luggage.

· Check stock every day and make ordering for all non-alcoholic and alcoholic drinks.

· Assist in planning of events and dine parties, oversee table setting.

· Anticipate guest’s needs by learning their preferences, allergic and dislike. HR TRAINEE DOUBLE TREE RESORT BY HILTON PENANG 13 MAY 2019-13 SEPTEMBER 2019

· Bring new hire to house tour.

· Do filling for employee’s profile.

· Do reference check.

Page 2

· Key in document such as attendance sheet.

· Answering call from insider and outsider.

· In charge for the event like staff party event, town hall and etc. WAITRESS JAPANESE RESTAURANT 15 MARCH 2016- 20 JUNE 2016

· Taking customer’s order and deliver food and beverages.

· Making new recommendation and answering question.

· Inform customer about the day’s special.

· Arrange table setting and maintain a tidy dining area.

· Carry dirty plates and glasses to kitchen.

· Do closing.

SERVICE CREW MCDONALD’S 10 DECEMBER 2013-20 DECEMBER 2015

· Prepare food in the kitchen.

· Take order at the front counter via ordering process and process payment.

· Check stock every day.

· Serve food and beverage to guest, including answer the question about the menu.

· Recommend new menu to guest.

· Cleaning duties like sweeping and mopping floor. AWARD/ACHIEVEMENT

· Received MCD certificate of one year contribution.

· Received bonus for hardworking employee of the month.

· Received passion award from company (Name was showed in trip advisor) LANGUAGES

· Bahasa Malaysia

· English

· Hokkien

· Mandarin

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