Sap Manager

WAYNE CHEN

*** * *** ** · 909-***-****

*************@*****.***

EXPERIENCE

NOVEMBER 2017 – PRESENT

SAP CX (CUSTOMER EXPERIENCE) CONSULTANT/SUBJECT MATTER EXPERT, HCL AMERICA

• Implement full solution lifecycle management of SAP CX SaaS Products in waterfall, agile, or hybrid management, including designing functional specifications based from mapping business processes and requirements based off an understanding of marketing industry initiatives such as sentiment engagement, loyalty management, user experience, and other client specifications

• Hold daily standup meetings with a remotely distributed team using Kanban board to ensure timely deliverable execution

• Drive execution by engaging with clients’ business and IT teams to understand key business goals and define project scope and provide project implementation

• Design and resolve Functional Unit tests, System Tests, User Acceptance Tests, and Integrated System Testing

• Own designing, building, testing, and deploying SAP CX solution components, including integration to SAP and non-SAP systems to implement and support business processes, writing functional specifications, business process documents, and other necessary functional documentation

• Integrate SAP Marketing Cloud with third parties for SMS and Email and design enhancements based on Custom Fields and Business Objects for Segmentation Purposes

• Coordinate with Technical, Solution, Sales, Pricing, and Operations teams to interpret client business requirements, and craft enterprise commerce solutions that satisfy those requirements

• Work to Identify and address client needs. Build, maintain, and utilize networks of client relationships, communicating value propositions, managing resource requirements, and preparing and coordinating complex written and verbal materials

• Guide teams to create an atmosphere of trust, seeking diverse views to encourage improvement and innovation amongst various project teams including contractors, internal staff, and client teams

• Build training material, provide training support, conduct training for clients and end users

• Create and define key techno-functional requirements and improve existing business key funnels and metrics

EDUCATION

JUNE 2017

B.S. BUSINESS ADMINISTRATION, UNIVERSITY OF CALIFORNIA, RIVERSIDE STRENGTHS

• Certifications in: SAP CX Commerce Cloud, SAP CX Marketing Cloud

• Waterfall & agile familiarity (JIRA), strong communication skills

• Wireframing, prototyping, and demoing SaaS solutions

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