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Customer Service

Location:
Rowley Regis, West Midlands, United Kingdom
Posted:
September 09, 2020

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Resume:

Ishtiaq Hussain

Location: Oldbury, Birmingham

Mobile: 074********

Date of birth: 31/01/1998

National insurance number: PC 61 86 18 C

Personal profile:

A highly competent, motivated and organised customer sales specialist with 3 years’ experience in customer service and warehouse. Sales driven possessing a proven ability of client relations maintaining professional and courteous relationships with customers, clients and colleagues at all levels in an organisation.

Optimistic and enthusiastic working unremittingly hard to provide exceptional customer service, exceeding expectations. Now looking to progress career with an ambitious growing business offering opportunities for career progression.

Skills matrix:

An eye for detail Excellent communicator verbal and written Tactful & articulate Problem solving Excellent organisational skills Team player Data interpretation and analysis Team management Client relations Sales support/collateral Customer relations Handling customers Answering queries Dealing with complaints Professional communication Administration skills

Academic qualifications:

BTEC Level 3 Extended Diploma in applied Science (A, B, B)

Dudley College, 2015-2017

3 AS Levels – Biology, Maths, IT

Dudley College, 2014-2015

12 GCSEs - Mathematics (B), English (C), Science (A, B, B), ICT (B) and History (C)

Ormiston Sandwell Community Academy, 2009-2014

Bsc Pharmaceutical Chemistry – Upper second-class honours 2:1

Manchester metropolitan university, from September 2017 – July 2020

Work experience:

1)H and R chem pharm, From May 2016 – June 2016

I tested new products.

Filing –this helped me understand the importance of organising paperwork.

I needed good communication skills as it would ensure that I am safe as the work place was hazardous and I had to work with dangerous chemicals.

IT skills-I had to use IT skills to present new ideas and test information in a professional manor.

I needed good safety skills as their where colleagues driving forklifts and goods Lorries on the site at all times so I needed to stay safe.

I needed to be a good team player when working in the lab creating samples as their where many hazards which you needed to communicate to colleagues to ensure their safety this taught me the importance of team work and communication.

2)Euro car parts, From April 2016 – June 2017

Dealt with complaints and difficult customer situations.

Gave out information about product range.

Had to deal with cash transactions effectively and precisely.

completed tasks such as facing, date codes, stock count, stock rotation, refunds, click and Collect and managed whole department on own initiative.

Provided support, help and advice to a variety of customers.

Applied to customers every need, answering queries face to face and on telephone.

Organising invoices and cheques ensuring all control measures are met.

All round experience from purchase orders to goods receipt.

Professional liaison via email, phone and face to face with existing and potential clients.

Prioritising work load to meet customer demand.

3)Vodafone customer service advisor, from

Helped customer with a wide range of queries and issues.

Handled customer complaints and escalations ensuring a satisfactory resolution.

Gave product advice tailored to customers needs.

Effective and efficient liaising with customers over the phone ensuring good customer service

Machine Mart, From March 2019 – April 2019

Gave out product information and advice suited to customers’ needs

Answering queries and general liaison over the phone and face to face.

Dealt with difficult customer situations in professional and collected manor.

Using initiative when helping customers with their problems.

Dealt with cash transactions also cheque and ledger transactions efficiently.

4)Carphone warehouse sales advisor, from august 2019- April 2020

Gave out a great deal of product information.

Complete transactions efficiently and precisely, ensuring all details were correct.

Provide advice to customer with regard to many products and services on offer.

Assessed customer needs and gave advice accordingly

Helping answer customer queries over the phone and in store to ensure customer satisfaction.

Worked as a team to provide fast and efficient service to customers

References:

Available upon request



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