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Service Customer

York, PA
September 09, 2020

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**** * ******* ***, ****, PA *****

PHONE: 717-***-****

Professional Summary

I am a dependable employee and pride myself in being a team player. I also work to communicate effectively with those I interact with in order to get the job completed to the best of my ability. I have worked in customer service in many capacities throughout all of the years I have been employed. I make a point to have good rapport with everyone I am involved with for work.


●Customer and Personal Service


●Time Management

●Production and Processing

●Service Orientation


●Administration and Management


T & E Specialist October 2018 - February 2020

Dentsply Sirona – York, PA

Audit reports per the company CFM or Division policy. Back up for Accounts Payable payments for Checks, ACH, Direct deposit, and wire payments. Backup for mail processing. Accounts Receivables for employee’s personal expense from doing reports to letters, collecting payment and getting ready process for payment. Get reports ready to upload in the system. Computer systems and applications used include BPCS, AX, ASA400, Databasics, Concur, Microsoft Office (all applications), numerous banking websites.

Mold Cutter 1 July 2015 – October 2018


Repair molds in order to support the production of artificial plastic teeth. Deburring new molds. Matching, fitting, and cleaning molds to correct leaks. Polish, press and stamp molds. Enter information in the computer for mold tracking database. Frequently use Microsoft Access, Excel, and BPCS systems.

T & E ADMINISTRATOR May 2000 – July 2015


Handle all North America Travel and Expenses. Setting up new employee information and processing credit card information for new cards. Posting payments for all divisions and doing journal entries for Divisions. Review unclaimed credit card reports and process letters for past due. Review the rejected reports, reports needing approval, missing receipts, and contacting employees for discrepancies. Handle credit card fraud and compromised credit cards. Maintain approval matrix for all divisions, address changes, and direct deposit file. Training the associates when they are new or if they have questions or need information. Track violations when received in the mail for PHH lease car program. Audit reports per the company CFM or Division policy. Maintain the Web page. Back up for Accounts Payable payments for Checks, ACH, Direct deposit, and wire payments. Served as a backup for tax return processing with States we do business in. Backup for mail processing. Computer systems and applications used include BPCS, AX, ASA400, Databasics, Microsoft Office (all applications), numerous banking websites.


AERO ENERGY – NEW OXFORD, PA October 1985 – May 2000

Dispatcher for oil and propane trucks for home delivery. Dispatched tractor trailers for the Blue Rhino propane deliveries. Dispatch servicemen and process service work orders for billing. Controlled the warehouse for parts. Processed driver’s reports and enter in the system for billing. Handled all the mail for deposit and made bank deposits, keyed all the payments. Collection calls made for accounts receivable. Operated a self service station and measured tanks daily. Worked on Propane dock from power washing bottles to sand blasting, painting. Shrink wrapped the bottles and purged tanks to fill and wrap skids. Inventory all propane tanks in the yard daily.

CUSTOMER SERVICE February 1985 – September 1985


Retail stores, water testing, and selling chemicals. Assisted customers in learning how to care for a pool.

ASSEMBLER B July 1980 – February 1985


Worked in a saw room and insulated fill channels in metal. Cut pieces of metal for size needed for Windows. Ran punch press, built sash for all size windows. Supervisor for the industrial window sash line, had 4 employees. Made sure they had supplies and built the sash correctly. Help put sash in frames and wrap for shipping. Built the frames. Did some welding of frames and a little glass cutting.


High School Diploma : Business June 1980

York Suburban High School – York, PA

Hazmat Training 1990

Microsoft Access Training 2001

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