Manager Customer Care
Resume:
Shuntel Hayden
I'm a hard working individual that leads by example. I'm looking to gain experience with an organization, where I can utilize my skills and experience while exercising my ability to multitask in a fast paced professional environment. Baton Rouge, LA
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Esthetician instructor
John Jay Beauty College - Kenner, LA
February 2020 to Present
Train students to apply makeup and facials, tweeze and wax unwanted hair, and give body treatments, such as mud or seaweed wraps in preparation for the certification exam. Esthetician
European Wax Center - Baton Rouge, LA
August 2019 to Present
Perform cosmetic skin treatments, such as facials, superficial chemical peels, body treatments, and waxing.
Fitting Specialist
Bra Genie - Metairie, LA
November 2018 to June 2019
The Bra Fitting Specialist is an expert in bra product and fit - able to diagnose fit issues, sell bra wardrobes and deliver emotionally engaging customer experiences that ultimately grow total bra sales. ... Moves with intention, connects with multiple customers and encourages them to try on product.
Partner Representative Manager
Waitr Inc - Columbus, GA
September 2016 to October 2018
Building and cultivating relationships with our local restaurant partners, Drive revenue growth for restaurants with high quality menu development, Helping restaurants integrate Waitr into their marketing strategy, Managing restaurant accounts and administrative tasks, Restaurant onboarding and menu entry,
Assisting with local marketing events,
Training restaurants and staff
Esthetician
Woodhouse Inc - Baton Rouge, LA
September 2016 to January 2017
Performing Numerous types of facials, microdermabrasion, hydro facial, and chemical peels. Full body waxing including Brazilian
The best customer service possible, in order to provide clients with the best experience possible. Lead Driver Mentor
Waitr Inc - Baton Rouge, LA
December 2016 to 2017
Provides On-the-Job training of new drivers and retrains drivers who have been re-assigned to new routes, line of business or drivers who have driving performance issues. Observes and coaches new drivers to ensure proper and consistent safety and performance duties are achieved.
Operates vehicle in accordance with Waste Management Safety and Life Critical Rules, OSHA
(Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws.
Owner
AIRA - Baton Rouge, LA
July 2013 to January 2016
With over 250 clients, I maintained a business studio. From marketing, to scheduling clients, to ordering products and retail, to performing services of all kinds. Airbrush Spray Tans, full body waxing including Brazilian, light facials to chemical peels and microdermabrasion. Bartender
Mandina’s - Mandeville, LA
April 2012 to January 2013
Hostess Manager/Bartender
Superior Bar and Grill
1998 to 2011
Facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention in a fast-paced restaurant environment.
* Effectively hired, trained and directed hostesses and actively collaborated in Human Resource operation functions such as developing work schedules and evaluating performance. Office Manager
O.D. Hayden Construction
2005 to 2009
Sharp business acumen and experienced in managing broad scope of office operations, from accounts payable and receivable to QuickBooks data entry and directing phone calls. Education
Licensed Aesthetician in Aesthetics
Aveda Institute-Covington - Covington, LA
2011 to 2012
Certified in Pharmacy Technican
Remington College-Baton Rouge Campus - Baton Rouge, LA 2009 to 2010
Associate in Business
Baton Rouge Community College - Baton Rouge, LA
2003 to 2005
Skills
• Training
• MS Office
• Word
• Microsoft Office
• Customer Service
• POS
• Sales
• Waxing
• Facial
• Sales Experience
• B2B Sales
• Customer Care
• CSR
• Customer Support
Links
http://linkedin.com/in/shuntel-hayden-9382b662
Certifications and Licenses
Microdermabrasion
Present
Driver's License
Esthetician
January 2013 to Present
Food Handler
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