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Manager Customer Care

Location:
Baton Rouge, LA
Posted:
September 09, 2020

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Resume:

Shuntel Hayden

I'm a hard working individual that leads by example. I'm looking to gain experience with an organization, where I can utilize my skills and experience while exercising my ability to multitask in a fast paced professional environment. Baton Rouge, LA

adfx3c@r.postjobfree.com

225-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Esthetician instructor

John Jay Beauty College - Kenner, LA

February 2020 to Present

Train students to apply makeup and facials, tweeze and wax unwanted hair, and give body treatments, such as mud or seaweed wraps in preparation for the certification exam. Esthetician

European Wax Center - Baton Rouge, LA

August 2019 to Present

Perform cosmetic skin treatments, such as facials, superficial chemical peels, body treatments, and waxing.

Fitting Specialist

Bra Genie - Metairie, LA

November 2018 to June 2019

The Bra Fitting Specialist is an expert in bra product and fit - able to diagnose fit issues, sell bra wardrobes and deliver emotionally engaging customer experiences that ultimately grow total bra sales. ... Moves with intention, connects with multiple customers and encourages them to try on product.

Partner Representative Manager

Waitr Inc - Columbus, GA

September 2016 to October 2018

Building and cultivating relationships with our local restaurant partners, Drive revenue growth for restaurants with high quality menu development, Helping restaurants integrate Waitr into their marketing strategy, Managing restaurant accounts and administrative tasks, Restaurant onboarding and menu entry,

Assisting with local marketing events,

Training restaurants and staff

Esthetician

Woodhouse Inc - Baton Rouge, LA

September 2016 to January 2017

Performing Numerous types of facials, microdermabrasion, hydro facial, and chemical peels. Full body waxing including Brazilian

The best customer service possible, in order to provide clients with the best experience possible. Lead Driver Mentor

Waitr Inc - Baton Rouge, LA

December 2016 to 2017

Provides On-the-Job training of new drivers and retrains drivers who have been re-assigned to new routes, line of business or drivers who have driving performance issues. Observes and coaches new drivers to ensure proper and consistent safety and performance duties are achieved.

Operates vehicle in accordance with Waste Management Safety and Life Critical Rules, OSHA

(Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws.

Owner

AIRA - Baton Rouge, LA

July 2013 to January 2016

With over 250 clients, I maintained a business studio. From marketing, to scheduling clients, to ordering products and retail, to performing services of all kinds. Airbrush Spray Tans, full body waxing including Brazilian, light facials to chemical peels and microdermabrasion. Bartender

Mandina’s - Mandeville, LA

April 2012 to January 2013

Hostess Manager/Bartender

Superior Bar and Grill

1998 to 2011

Facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention in a fast-paced restaurant environment.

* Effectively hired, trained and directed hostesses and actively collaborated in Human Resource operation functions such as developing work schedules and evaluating performance. Office Manager

O.D. Hayden Construction

2005 to 2009

Sharp business acumen and experienced in managing broad scope of office operations, from accounts payable and receivable to QuickBooks data entry and directing phone calls. Education

Licensed Aesthetician in Aesthetics

Aveda Institute-Covington - Covington, LA

2011 to 2012

Certified in Pharmacy Technican

Remington College-Baton Rouge Campus - Baton Rouge, LA 2009 to 2010

Associate in Business

Baton Rouge Community College - Baton Rouge, LA

2003 to 2005

Skills

• Training

• MS Office

• Word

• Microsoft Office

• Customer Service

• POS

• Sales

• Waxing

• Facial

• Sales Experience

• B2B Sales

• Customer Care

• CSR

• Customer Support

Links

http://linkedin.com/in/shuntel-hayden-9382b662

Certifications and Licenses

Microdermabrasion

Present

Driver's License

Esthetician

January 2013 to Present

Food Handler



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