IT Support
Resume:
SULAIMON KEHINDE DAMILARE
AIT Road, Alagbado, Lagos.
****************@*****.***
www.linkedin.com/in/damilaresulaimon
PROFILE
A competent IT Support Officer with a proven track record of providing specialist, technical and helpdesk support. Experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practices, procedures and policies within a company. I am currently looking for a suitable IT support position with an ambitious organization.
KEY COMPETENCIES
Microsoft Office proficient
Time management
Customer service and support
Relationship Management
Experience of problem resolution & quality assurance procedures.
Able to communicate complex IT issues to suppliers and non-technical staff.
Ability to work well in a team environment.
Attention to details
Good verbal Communication
Diagnosing hardware and software faults
Analytical Skills
IT security experience including anti-virus / malware, encryption deployment.
Experience of web content management systems
EDUCATION
B.Sc Computer Science 2014 - 2017
Les Cours Sonou University Institute, Republic of Benin
Second Class Honours (Upper Division)
West African Examination Council (WAEC) 2013
Supreme Heights College, Lagos
WORK EXPERIENCE
THE SMARTHUB - Army Reference Hospital Yaba (NARHY) 2020 – Date
IT Support/Application Support Analyst
Training of officers and staffs on the use of Electronic Medical Records (EMR)
Work with other IT Operations team to ensure the continuous of the Electronic Medical Records (EMR) Application
Set-up and configuration of a wide range of computers system and office equipment
Identifies operational problems and contributes to their resolution
Tracking and escalation of issues when necessary to Smarthub Application developers
Diagnose, troubleshoot and resolve technical issues
YEMMY-ELIK INTERNATIONAL SCHOOL, LAGOS 2019 – 2020
IT Support
Managed entire information technology environment
Worked closely with the other instructors to ensure all avenues of the curriculum are met.
Provided technical support and direction on a daily basis
Configuring and managing backup & restore procedures.
Maintaining a wide range of computer hardware and software programmes
Assigned real-world computer constraint projects to individual students.
In-depth knowledge of Microsoft Windows client operating systems
LAGOS SATE UNIVERSITY COLLEGE OF MEDICINE (NYSC) 2018 - 2019
Admin Officer
Built sustainable relationship of trust through open and interactive communication
Prepared payment spread sheet of the income generated by the Dental Research and Services Centre.
Created Patient’s database for proper documentation.
Prepare and submit monthly reports detailing financial activities
CERTIFICATIONS AND TRAININGS
Industrial Training (Computer Software and Hardware Analysis) 2016
Apex Company Lagos
Cyber Security Training 2018
Cysec Academy Lagos
PERSONAL INFORMATION
Date of Birth
03 April 1998
Sex
Male
REFEREES
Available on request
Contact this candidate