Dragan Pavlovic, PMP, AWS SAA
https://www.linkedin.com/in/draganpavlovic ******.********@******.*** 416-***-****
PROFESSIONAL SUMMARY
EXECUTIVE LEADER, COMPLEX PROGRAM MANAGEMENT
Professional with 20 years of IT experience, uses technology as a tool to meet the organization’s needs, top performer with proven record of success in managing strategic, very complex enterprise wide and high impact programs, with budget over $10M. Possess broad management experience managing large and cross-functional teams (over 50 direct reports) in Financial Services, Consulting, Banking, Insurance and Public Transportation industry.
AREAS OF EXPERTISE
Vendor Management
Management Consulting
Risk Management
Corporate Strategy
Project/Program Management
Organizational Change
Presentations Creation/Facilitation
System integration
Service delivery
Budget
Policies and Procedures Design
Relationship Management
CAREER EXPERIENCE
Wembley Partners Oct 2019 – present
Associate Partner
Responsible for management of complex Projects and Programs, Crisis Management, Business Development and Sales.
Main point of contact and partner for senior executives and business; leading complex cross-functional teams
Responsible for process and application re-engineering in order to improve customer satisfaction
Regular reporting to Senior Executives, presenting costs, achieved benefits and overall project progress
Coreio-Scotiabank Feb 2018 – May 2019
Project Management Consultant
Fully responsible for supervision, maintenance, development, implementation and optimization of regulatory driven GDPR enterprise wide program, as well as preparing DFS500 audit as a part of Information and Security group.
Main point of contact and partner for senior executives and business for regulatory compliancy initiatives such as GDPR, Department of Financial Statements (State of New York), Reserve Bank of India, Hong Kong Monetary Authority and Bank Negara Malaysia.
Creation of project artefacts and documentation to support decision making
Facilitating cross-functional Working Group meetings and fostering teamwork
Responsible for process and application re-engineering in order to achieve better customer satisfaction and aggressive deadlines
Regular reporting to Senior Executives, presenting costs, achieved benefits and overall project progress
Technology – MS Project, MS Visio, MS Office, SharePoint, Windows 10
Elections Ontario Oct 2017 – Feb 2018
Senior Project Manager – Consultant
IT design, sourcing, testing, development and implementation of enterprise wide Technology in Poll program
Driving the delivery of strategic and transformational change by providing leadership and direction to assigned initiatives
Ensuring Optimal organizational structure and client experience with projects for provincial elections
Main communication link and partner for senior executives, business, and vendors, proactively bringing data-driven insights to support business priorities
Project Issues and Risks management, development and management of KPIs
Project Scope, Project planning and execution, License Management, Vendor Management, Contract Management
Responsible for process and application re-engineering in order to achieve better customer satisfaction
Regular reporting to Senior Executives, presenting costs, achieved benefits and overall project progress
Technology – Cloud, MS Azzure, MS Project, MS Visio,SharePoint, Windows 10, MS SQL, Catalyst, Nexus, CISCO
Metrolinx Jun 2015 – Jun 2017
Program Manager - Senior Project Manager – Consultant
Technical design, building, testing and implementing the infrastructure and cybersecurity for Kingston Data Centre.
Tasked with ensuring optimal client experience with public facing projects as well as critical operating applications, including CADAVL (driven by regulatory AODA compliance, integrated with DWBI systems that are providing GPS location tracking and maintenance schedule), RTSI and GIRO Hastus.
Program Management - CADAVL program, budget size 25M, team size 35 direct reports
Driving the delivery of strategic and transformational change by providing leadership and direction to assigned initiatives
Creation of project artefacts and documentation to support decision making
Main point of contact and partner for senior executives, business, and clients, proactively bringing data-driven insights to support business priorities and decisions
Led team of Senior Project Managers and Project Analysts; improved development and management of KPIs
Developing resource strategies to ensure optimum support for all phases and projects in the program
Facilitating cross-functional Working Group meetings
Facilitating Steering Committee meetings, providing updates, advices and guidance to executives
Project Scope, Project planning and execution, Licensing, Vendor Management, Contract Management and Training
Responsible for process, system integration and application re-engineering in order to achieve better customer satisfaction
Regular reporting to Senior Executives and presenting costs, achieved benefits and overall project progress
Achievements – completed building new Data Centre, significant success with implementation of GO Rail CADAVL system and setting new standards for project delivery and operational performance. Completed technology driven Disaster Recovery environment, testing and payment processing (EFTs, wired payments, cheque processing and credit cards) for Oracle ERP system.
Technology - MS Project, Clarity, MS Visio, SharePoint, Unix, Windows 2008, Linux, VMWare, Hypervisor, Oracle ERP, Data Guard, SQL, Catalyst, Nexus, CISCO, F5, 3Par, Service Now, CADAVL, ITSC, RTSI, GIRO Hastus, CISCO Prime, HP OpsBridge, JIRA
Toronto Dominion Bank Nov 2012 – Nov 2014
Program Manager - Consultant
Program Management - Representing Enterprise IT Operations on Barrie Data Centre (BDC) Migration Program.
Driving the delivery of strategic and transformational change by providing leadership and direction to assigned initiatives
Responsible for system integration, cybersecurity, process and application re-engineering
Ensuring optimal client experience and retention for a large portfolio of clients. Held authority for setting and implementing strategy, staff development, mentoring and coaching, rebalancing resources and driving changes.
Creation of project artefacts and documentation to support decision making
Main communication link for senior executives, business, and clients, proactively bringing data-driven insights to support business priorities and decisions
Providing technical and strategic guidance and expertise to Senior Project Managers, Project Managers and Project Analysts; development and management of KPIs
Appointed as a member of the BDC Executive Management Team, intermittently acting as a Program Director
Implementation and Management of BDC Change Approval Board
Responsible for 20M budget, team size 22 direct reports (IT, business and vendor’s resources included)
Development, presentation and approval of annual operational and capital budgets and financial forecasts
Completed building, testing and implementation of a new production and DR environments for all EITO applications, Capital Markets and DWBI systems, as well as shared services
Business continuity planning, Disaster Recovery testing and Quality control
Developed resource strategies to ensure optimum support provided by Data Centre Facilities team
Developed Lessons Learned and best practices documentation, reporting regularly to PMO, V and C level executives
Achievements – Built Mainframe infrastructure environment and delivered in only three months, over 400 applications migrated to new data centre and decommissioned in two years
Methodologies: PMI, Agile, Scrum, ITIL
Technology - MS Project, MS Visio, SharePoint, IBM AIX, Windows 2008, Linux, VMWare, Oracle 11g, Mainframe, DB2, SQL, Hitachi Universal Replicator (HUR), Catalyst, Nexus, CISCO, Akamai, F5, Service Now
IBM Canada Jan 2011 – Oct 2012
Program Manager – Senior Project Manager – Consultant
Lead PM consultant for Global Investments BU of Manulife Life Insurance (client), Intermittently acting as a Program Director
Project planning and management, Quality control, monitored and tracked costs and actuals vs. forecasted budget
Created reports and facilitated presentations for executives (VPs and CEOs) on a regular basis
Performed Project Health checks and financial reporting regularly for External and Internal Stakeholders
Define responsibilities and set up strategic direction for technology driven, enterprise wide Server Refresh Program
Facilitating cross-functional Working Group meetings and fostering teamwork
Facilitating Steering Committee meetings, providing updates, advices and guidance to executives
Managed budget 15M, managed team size – 30 direct reports (IT, business and vendor’s resources included), onsite as well as offshore in India and Argentina
Achievements - completed one program, over 10 projects, delivered 400 servers, 70% virtualized
Technology - MS Project, Clarity, MS Visio, MS Office, SharePoint, ESX, IBM AIX, Win XP, Windows 2003, Linux, VMWare, Oracle 10g, DB2, CISCO, Clarity
Intact Insurance Dec 2008 – Aug 2010
Program Manager - Project Manager – Consultant
Responsible for Program Management of technology driven enterprise wide OPUS program, intermittently acting as a Program Director
Managed budget 12M, managed team size 56 direct reports (4 managers, IT and business resources included), 20 indirect reports (vendor’s resources)
Implemented new backup and recovery technology, developed and implemented new Processes, Policies and Procedures for claims and payments
Driving the delivery of strategic and transformational change by providing leadership and direction to all projects in the program
Creation of project artefacts and documentation to support decision making
Main communication link and partner for senior executives, business, and clients, proactively bringing data-driven insights to support business priorities and decisions
Providing technical and strategic guidance and expertise to Senior Project Managers, Project Managers and Project Analysts; development and management of KPIs
Developing resource strategies to ensure optimum support for all phases and projects in the program
Facilitating cross-functional Working Group meetings and fostering teamwork
Facilitating Steering Committee meetings, providing updates, advices and guidance to executives
Responsible for system integration, process and application re-engineering in order to achieve redefined KPIs and SLAs
Effectively managed synchronized Data Migration and Capacity testing for 2200 users
Business continuity planning and Disaster Recovery testing
Achievements - Completed building, testing and implementation of a brand new infrastructure for claims system (36 servers, 20 new environments, integrating new designed databases, new eCM procedures, Data Warehouse and new DR system) in 19 months
Technology - MS Project, Clarity, MS Visio, IBM AIX, Win XP, Windows 2003, VMWare, Oracle 9i/10g, Oracle RAC, ASM, Mainframe, Web Methods, eCM, DB2, CISCO, HP Quality Centre, Load Runner
London Life Feb 2007 – Nov 2008
Senior Project Manager: fully responsible for full PDLC of the projects for London Life, Canada Life and Great West Life.
Used waterfall as well as iterative methodologies
Budgeting, Project Schedules and Planning, Risk Planning and Management, Licensing, Project Execution and Training
Managed contracts, procurement process and Resources allocation
Managed Production support and daily operations for critical, enterprise wide applications (CISS for claims and CCAPS for credit cards payments and balances)
Completed Marketing strategy and plan, market segmentation and coordination with Direct Marketing campaign ensuring secured transport of personal data
Completed planning, testing and implementation of CIBC MDI project together with re-designed payment procedures for cheques, wired payments, EFTs, money orders and credit cards; developed project proposals and statements of work
Strategic decisions – releasing half of the development team in India, changing the design of the project from online processing to batch processing highly impacting project’s ROI
Achievements - Implemented two most critical projects for the company in 12 months (technology driven CCAPS and business driven CIBC MDI)
Technology - Primavera, MS Project, Remedy, IBM AIX, Win XP, VMWare, Oracle 8/10g, .NET, Mainframe, MoveIT PCI
EDUCATION & PROFESSIONAL DEVELOPMENT
AWS Certified Solution Architect (SAA C02) 2020
Certified Blockchain Professional (CBPro, CBP01134) 2019
Certified Blockchain Mechanism Designer (CMDes, CMD01032) 2019
Executive MBA jan 2015 – oct 2016
Kellogg – Schulich School of Business
oNorthwestern University, Evanston, IL
Marketing; International Finance; Business Negotiations; World Economy; Big Data and Retail Analytics
oYork University, Toronto, ON
Mergers & Acquisitions; Enterprise IT Strategy and Governance; Competitive Strategy; Capital Markets
oWHU – Otto Beisheim School of Management, Vallendar, Germany
Luxury Brand Management
oFundação Dom Cabral, International Business and Leadership (Sao Paolo, Brazil)
MSc. Electrical Engineering – Technical Physics (Applied Mathematics) 1992
Faculty of Electrical Engineering, University of Belgrade, Belgrade, Serbia
Project Management Professional (PMP) 2006
Project Management Institute, Philadelphia, PA
Master Certification in Project Management (MCPM) 2006
Schulich School of Business, York University, Toronto, ON