Dragan Pavlovic, PMP, AWS SAA

https://www.linkedin.com/in/draganpavlovic adfx2e@r.postjobfree.com 416-***-****

PROFESSIONAL SUMMARY

EXECUTIVE LEADER, COMPLEX PROGRAM MANAGEMENT

Professional with 20 years of IT experience, uses technology as a tool to meet the organization’s needs, top performer with proven record of success in managing strategic, very complex enterprise wide and high impact programs, with budget over $10M. Possess broad management experience managing large and cross-functional teams (over 50 direct reports) in Financial Services, Consulting, Banking, Insurance and Public Transportation industry.

AREAS OF EXPERTISE

Vendor Management

Management Consulting

Risk Management

Corporate Strategy

Project/Program Management

Organizational Change

Presentations Creation/Facilitation

System integration

Service delivery

Budget

Policies and Procedures Design

Relationship Management

CAREER EXPERIENCE

Wembley Partners Oct 2019 – present

Associate Partner

Responsible for management of complex Projects and Programs, Crisis Management, Business Development and Sales.

Main point of contact and partner for senior executives and business; leading complex cross-functional teams

Responsible for process and application re-engineering in order to improve customer satisfaction

Regular reporting to Senior Executives, presenting costs, achieved benefits and overall project progress

Coreio-Scotiabank Feb 2018 – May 2019

Project Management Consultant

Fully responsible for supervision, maintenance, development, implementation and optimization of regulatory driven GDPR enterprise wide program, as well as preparing DFS500 audit as a part of Information and Security group.

Main point of contact and partner for senior executives and business for regulatory compliancy initiatives such as GDPR, Department of Financial Statements (State of New York), Reserve Bank of India, Hong Kong Monetary Authority and Bank Negara Malaysia.

Creation of project artefacts and documentation to support decision making

Facilitating cross-functional Working Group meetings and fostering teamwork

Responsible for process and application re-engineering in order to achieve better customer satisfaction and aggressive deadlines

Regular reporting to Senior Executives, presenting costs, achieved benefits and overall project progress

Technology – MS Project, MS Visio, MS Office, SharePoint, Windows 10

Elections Ontario Oct 2017 – Feb 2018

Senior Project Manager – Consultant

IT design, sourcing, testing, development and implementation of enterprise wide Technology in Poll program

Driving the delivery of strategic and transformational change by providing leadership and direction to assigned initiatives

Ensuring Optimal organizational structure and client experience with projects for provincial elections

Main communication link and partner for senior executives, business, and vendors, proactively bringing data-driven insights to support business priorities

Project Issues and Risks management, development and management of KPIs

Project Scope, Project planning and execution, License Management, Vendor Management, Contract Management

Responsible for process and application re-engineering in order to achieve better customer satisfaction

Regular reporting to Senior Executives, presenting costs, achieved benefits and overall project progress

Technology – Cloud, MS Azzure, MS Project, MS Visio,SharePoint, Windows 10, MS SQL, Catalyst, Nexus, CISCO

Metrolinx Jun 2015 – Jun 2017

Program Manager - Senior Project Manager – Consultant

Technical design, building, testing and implementing the infrastructure and cybersecurity for Kingston Data Centre.

Tasked with ensuring optimal client experience with public facing projects as well as critical operating applications, including CADAVL (driven by regulatory AODA compliance, integrated with DWBI systems that are providing GPS location tracking and maintenance schedule), RTSI and GIRO Hastus.

Program Management - CADAVL program, budget size 25M, team size 35 direct reports

Driving the delivery of strategic and transformational change by providing leadership and direction to assigned initiatives

Creation of project artefacts and documentation to support decision making

Main point of contact and partner for senior executives, business, and clients, proactively bringing data-driven insights to support business priorities and decisions

Led team of Senior Project Managers and Project Analysts; improved development and management of KPIs

Developing resource strategies to ensure optimum support for all phases and projects in the program

Facilitating cross-functional Working Group meetings

Facilitating Steering Committee meetings, providing updates, advices and guidance to executives

Project Scope, Project planning and execution, Licensing, Vendor Management, Contract Management and Training

Responsible for process, system integration and application re-engineering in order to achieve better customer satisfaction

Regular reporting to Senior Executives and presenting costs, achieved benefits and overall project progress

Achievements – completed building new Data Centre, significant success with implementation of GO Rail CADAVL system and setting new standards for project delivery and operational performance. Completed technology driven Disaster Recovery environment, testing and payment processing (EFTs, wired payments, cheque processing and credit cards) for Oracle ERP system.

Technology - MS Project, Clarity, MS Visio, SharePoint, Unix, Windows 2008, Linux, VMWare, Hypervisor, Oracle ERP, Data Guard, SQL, Catalyst, Nexus, CISCO, F5, 3Par, Service Now, CADAVL, ITSC, RTSI, GIRO Hastus, CISCO Prime, HP OpsBridge, JIRA

Toronto Dominion Bank Nov 2012 – Nov 2014

Program Manager - Consultant

Program Management - Representing Enterprise IT Operations on Barrie Data Centre (BDC) Migration Program.

Driving the delivery of strategic and transformational change by providing leadership and direction to assigned initiatives

Responsible for system integration, cybersecurity, process and application re-engineering

Ensuring optimal client experience and retention for a large portfolio of clients. Held authority for setting and implementing strategy, staff development, mentoring and coaching, rebalancing resources and driving changes.

Creation of project artefacts and documentation to support decision making

Main communication link for senior executives, business, and clients, proactively bringing data-driven insights to support business priorities and decisions

Providing technical and strategic guidance and expertise to Senior Project Managers, Project Managers and Project Analysts; development and management of KPIs

Appointed as a member of the BDC Executive Management Team, intermittently acting as a Program Director

Implementation and Management of BDC Change Approval Board

Responsible for 20M budget, team size 22 direct reports (IT, business and vendor’s resources included)

Development, presentation and approval of annual operational and capital budgets and financial forecasts

Completed building, testing and implementation of a new production and DR environments for all EITO applications, Capital Markets and DWBI systems, as well as shared services

Business continuity planning, Disaster Recovery testing and Quality control

Developed resource strategies to ensure optimum support provided by Data Centre Facilities team

Developed Lessons Learned and best practices documentation, reporting regularly to PMO, V and C level executives

Achievements – Built Mainframe infrastructure environment and delivered in only three months, over 400 applications migrated to new data centre and decommissioned in two years

Methodologies: PMI, Agile, Scrum, ITIL

Technology - MS Project, MS Visio, SharePoint, IBM AIX, Windows 2008, Linux, VMWare, Oracle 11g, Mainframe, DB2, SQL, Hitachi Universal Replicator (HUR), Catalyst, Nexus, CISCO, Akamai, F5, Service Now

IBM Canada Jan 2011 – Oct 2012

Program Manager – Senior Project Manager – Consultant

Lead PM consultant for Global Investments BU of Manulife Life Insurance (client), Intermittently acting as a Program Director

Project planning and management, Quality control, monitored and tracked costs and actuals vs. forecasted budget

Created reports and facilitated presentations for executives (VPs and CEOs) on a regular basis

Performed Project Health checks and financial reporting regularly for External and Internal Stakeholders

Define responsibilities and set up strategic direction for technology driven, enterprise wide Server Refresh Program

Facilitating cross-functional Working Group meetings and fostering teamwork

Facilitating Steering Committee meetings, providing updates, advices and guidance to executives

Managed budget 15M, managed team size – 30 direct reports (IT, business and vendor’s resources included), onsite as well as offshore in India and Argentina

Achievements - completed one program, over 10 projects, delivered 400 servers, 70% virtualized

Technology - MS Project, Clarity, MS Visio, MS Office, SharePoint, ESX, IBM AIX, Win XP, Windows 2003, Linux, VMWare, Oracle 10g, DB2, CISCO, Clarity

Intact Insurance Dec 2008 – Aug 2010

Program Manager - Project Manager – Consultant

Responsible for Program Management of technology driven enterprise wide OPUS program, intermittently acting as a Program Director

Managed budget 12M, managed team size 56 direct reports (4 managers, IT and business resources included), 20 indirect reports (vendor’s resources)

Implemented new backup and recovery technology, developed and implemented new Processes, Policies and Procedures for claims and payments

Driving the delivery of strategic and transformational change by providing leadership and direction to all projects in the program

Creation of project artefacts and documentation to support decision making

Main communication link and partner for senior executives, business, and clients, proactively bringing data-driven insights to support business priorities and decisions

Providing technical and strategic guidance and expertise to Senior Project Managers, Project Managers and Project Analysts; development and management of KPIs

Developing resource strategies to ensure optimum support for all phases and projects in the program

Facilitating cross-functional Working Group meetings and fostering teamwork

Facilitating Steering Committee meetings, providing updates, advices and guidance to executives

Responsible for system integration, process and application re-engineering in order to achieve redefined KPIs and SLAs

Effectively managed synchronized Data Migration and Capacity testing for 2200 users

Business continuity planning and Disaster Recovery testing

Achievements - Completed building, testing and implementation of a brand new infrastructure for claims system (36 servers, 20 new environments, integrating new designed databases, new eCM procedures, Data Warehouse and new DR system) in 19 months

Technology - MS Project, Clarity, MS Visio, IBM AIX, Win XP, Windows 2003, VMWare, Oracle 9i/10g, Oracle RAC, ASM, Mainframe, Web Methods, eCM, DB2, CISCO, HP Quality Centre, Load Runner

London Life Feb 2007 – Nov 2008

Senior Project Manager: fully responsible for full PDLC of the projects for London Life, Canada Life and Great West Life.

Used waterfall as well as iterative methodologies

Budgeting, Project Schedules and Planning, Risk Planning and Management, Licensing, Project Execution and Training

Managed contracts, procurement process and Resources allocation

Managed Production support and daily operations for critical, enterprise wide applications (CISS for claims and CCAPS for credit cards payments and balances)

Completed Marketing strategy and plan, market segmentation and coordination with Direct Marketing campaign ensuring secured transport of personal data

Completed planning, testing and implementation of CIBC MDI project together with re-designed payment procedures for cheques, wired payments, EFTs, money orders and credit cards; developed project proposals and statements of work

Strategic decisions – releasing half of the development team in India, changing the design of the project from online processing to batch processing highly impacting project’s ROI

Achievements - Implemented two most critical projects for the company in 12 months (technology driven CCAPS and business driven CIBC MDI)

Technology - Primavera, MS Project, Remedy, IBM AIX, Win XP, VMWare, Oracle 8/10g, .NET, Mainframe, MoveIT PCI

EDUCATION & PROFESSIONAL DEVELOPMENT

AWS Certified Solution Architect (SAA C02) 2020

Certified Blockchain Professional (CBPro, CBP01134) 2019

Certified Blockchain Mechanism Designer (CMDes, CMD01032) 2019

Executive MBA jan 2015 – oct 2016

Kellogg – Schulich School of Business

oNorthwestern University, Evanston, IL

Marketing; International Finance; Business Negotiations; World Economy; Big Data and Retail Analytics

oYork University, Toronto, ON

Mergers & Acquisitions; Enterprise IT Strategy and Governance; Competitive Strategy; Capital Markets

oWHU – Otto Beisheim School of Management, Vallendar, Germany

Luxury Brand Management

oFundação Dom Cabral, International Business and Leadership (Sao Paolo, Brazil)

MSc. Electrical Engineering – Technical Physics (Applied Mathematics) 1992

Faculty of Electrical Engineering, University of Belgrade, Belgrade, Serbia

Project Management Professional (PMP) 2006

Project Management Institute, Philadelphia, PA

Master Certification in Project Management (MCPM) 2006

Schulich School of Business, York University, Toronto, ON

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