MADOLYN CAVAZOS
Chicago, Illinois ***** ● 847-***-**** ● **************@*****.***
PROFESSIONAL EXPERIENCE
NORTHWESTERN MUTUAL July 2019 – March 2020
CUSTOMER SUCCESS ADVISOR Chicago, Illinois
- Serve as thought leader, customer advocate, and partner for wealth management needs
- Analyze usage patterns to provide insights and guidance of investment decisions
- Measure the results of executed strategies to determine their efficacy
- Deliver financial security through discretionary portfolio management solutions GLOBALSERVE BY PC CONNECTION August 2018 – July 2019 GLOBAL CLIENT SUCCESS MANAGER Chicago, IL
- Successfully deploy, manage, and support various client needs through solutions that reach and engage clients, investors, employees, and key stakeholders to gain actionable insights into key performance indicators (KPI)
- Schedule and lead weekly client meetings, articulating technical issues to both technical and non-technical staff
- Planned multiple implementations through client engagements, varying in scope and size, simultaneously through complex data trend analysis
- Support execution of global projects, furthering efficiency, and innovation Clients Served Include: AbbVie, NASA, Grainger, & National Instruments COGENT COMMUNICATIONS August 2017 - August 2018
NATIONAL CLIENT SUCCESS MANAGER Chicago, IL
- Working with clients to assess and potentially automate their international trade management procedures within all major trading regions.
- Create business intelligence analysis reports specifically for global businesses
- Configure and troubleshoot; workstations, networks and point of sale systems
- Analytical approach of identifying strategical trends for improving client experience CTI EVENT MANAGEMENT SOFTWARE August 2015 - August 2017 INTERNATIONAL CLIENT SUCCESS EXECUTIVE Chicago, IL
- Effectively translates data into actionable insights and initiatives
- Collaborated strategic initiatives with the ability to develop, implement, & modify IT solutions for problems specifically related to international business with regards to tax & tariffs of every country in the world.
- Facilitate training for assigned territory on partner’s products, services, and programs CDW June 2012 - June 2015
SENIOR ACCOUNT EXECUTIVE Chicago, IL
- Trusted Oracle advisor focused on integration, asset management tools, image loads and streamlined procurement processes
- Invested in professional Oracle services to support Oracle migration and cloud solutions
- Implement company changes to sales staff and senior executives to ensure top down alignment regarding strategy and objectives
- Conduct web-based demos and develop materials necessary to accelerate customer satisfaction
- Event lead in charge of hosting nationwide executive briefing with C-Level clients Additional Business Experience
Business Intelligence at Dodge Data & Analytics
- Lead analytically based improvement programs to optimize resource deployment that provide clients with ROI based results
- Create and implement strategies developed for prospects with $50M+ in annual receivables
- Point of contact to oversee projects related to sales coaching, quota allocation, territory segmentation, market coverage planning
EDUCATION
BACHELOR IN BUSINESS ADMINISTRATION
TEXAS A&M UNIVERSITY College Station, Texas
TECHNICAL CERTIFICATIONS
• Cisco Sales Expert
• Microsoft Certified Professional
• EMC Proven Professional
• VMware Sales Professional
• Citrix Certified Sales Specialist
SKILL SET
• Microsoft Office – PowerPoint, Excel, OneNote, Dynamic
• CRM Tools: Salesforce, LinkedIn Sales Navigator, Microsoft Dynamic, Hoovers, & Siebel
• Languages - Bilingual in Spanish
AFFILIATIONS
• Founder of The Lincoln Park Neighborhood Watch
• CASA Volunteer 2012-2020
• Society for Advancement in Management
• Captain of Texas A&M Sailing team