MADOLYN CAVAZOS

Chicago, Illinois ***** ● 847-***-**** ● adfx2b@r.postjobfree.com

PROFESSIONAL EXPERIENCE

NORTHWESTERN MUTUAL July 2019 – March 2020

CUSTOMER SUCCESS ADVISOR Chicago, Illinois

- Serve as thought leader, customer advocate, and partner for wealth management needs

- Analyze usage patterns to provide insights and guidance of investment decisions

- Measure the results of executed strategies to determine their efficacy

- Deliver financial security through discretionary portfolio management solutions GLOBALSERVE BY PC CONNECTION August 2018 – July 2019 GLOBAL CLIENT SUCCESS MANAGER Chicago, IL

- Successfully deploy, manage, and support various client needs through solutions that reach and engage clients, investors, employees, and key stakeholders to gain actionable insights into key performance indicators (KPI)

- Schedule and lead weekly client meetings, articulating technical issues to both technical and non-technical staff

- Planned multiple implementations through client engagements, varying in scope and size, simultaneously through complex data trend analysis

- Support execution of global projects, furthering efficiency, and innovation Clients Served Include: AbbVie, NASA, Grainger, & National Instruments COGENT COMMUNICATIONS August 2017 - August 2018

NATIONAL CLIENT SUCCESS MANAGER Chicago, IL

- Working with clients to assess and potentially automate their international trade management procedures within all major trading regions.

- Create business intelligence analysis reports specifically for global businesses

- Configure and troubleshoot; workstations, networks and point of sale systems

- Analytical approach of identifying strategical trends for improving client experience CTI EVENT MANAGEMENT SOFTWARE August 2015 - August 2017 INTERNATIONAL CLIENT SUCCESS EXECUTIVE Chicago, IL

- Effectively translates data into actionable insights and initiatives

- Collaborated strategic initiatives with the ability to develop, implement, & modify IT solutions for problems specifically related to international business with regards to tax & tariffs of every country in the world.

- Facilitate training for assigned territory on partner’s products, services, and programs CDW June 2012 - June 2015

SENIOR ACCOUNT EXECUTIVE Chicago, IL

- Trusted Oracle advisor focused on integration, asset management tools, image loads and streamlined procurement processes

- Invested in professional Oracle services to support Oracle migration and cloud solutions

- Implement company changes to sales staff and senior executives to ensure top down alignment regarding strategy and objectives

- Conduct web-based demos and develop materials necessary to accelerate customer satisfaction

- Event lead in charge of hosting nationwide executive briefing with C-Level clients Additional Business Experience

Business Intelligence at Dodge Data & Analytics

- Lead analytically based improvement programs to optimize resource deployment that provide clients with ROI based results

- Create and implement strategies developed for prospects with $50M+ in annual receivables

- Point of contact to oversee projects related to sales coaching, quota allocation, territory segmentation, market coverage planning

EDUCATION

BACHELOR IN BUSINESS ADMINISTRATION

TEXAS A&M UNIVERSITY College Station, Texas

TECHNICAL CERTIFICATIONS

• Cisco Sales Expert

• Microsoft Certified Professional

• EMC Proven Professional

• VMware Sales Professional

• Citrix Certified Sales Specialist

SKILL SET

• Microsoft Office – PowerPoint, Excel, OneNote, Dynamic

• CRM Tools: Salesforce, LinkedIn Sales Navigator, Microsoft Dynamic, Hoovers, & Siebel

• Languages - Bilingual in Spanish

AFFILIATIONS

• Founder of The Lincoln Park Neighborhood Watch

• CASA Volunteer 2012-2020

• Society for Advancement in Management

• Captain of Texas A&M Sailing team

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