Manager Sales

George Dumitru, Co Galway, Ireland

******.**********@*****.***

Date of birth: 14th. 04.1990

Marital status: Single

Contact number +971-**-***-**-**

Summary

A highly motivated, passionate and inspiring individual who strives to achieve excellence across all facets of the Spa & Wellness industry.

SPA & Wellness Manager with over seven years of experience and currently managing an international team of 7 - 9 ambassadors inside with 7 treatment room, successful Resort & SPA, Co. Galway, Ireland.

Pre-Opening experience

SPA Therapist / Beautician / Receptionist background

Employment History

Delphi Resort & SPA, Ireland

SPA & Wellness Manager

April 2018 – January 2020

Contributed towards promoting the spa services with the assistance of marketing department;

Managing customer feedback to ensure guest satisfaction and continuous quality improvements;

In charge of stock taking and ordering, inventory and all end of the month reports;

Lead daily and monthly briefing with the team, prepare monthly roster for the entire team;

Responsible for the monthly payroll, reports for monthly commission for the team as well as monthly reports for Supplier’s incentive;

Responsible for scheduling staff, overseeing financial activities, coordinating spa programs and promotions, ensuring member-customer satisfaction and overseeing health and safety compliance.

Sofitel the Palm, Dubai

So SPA Supervisor

September 2016 – February 2018

Supervise spa reception and front of house operational areas to ensure maximum efficiency and consistent guest service;

Review all upcoming appointments and treatments ensuring that the scheduling system is being maximized and that we are aware of all VIP and repeaters in-house guests;

Handle emergency situations with urgency and discretion;

Assign job tasks to spa GSO as suited to their position and ability;

Personally greet & meet all VIPs and accommodate their requests and preferences;

Pro-actively up sell, link sell, repeat book and retail to each guest;

Sofitel the Palm, Dubai

So SPA Therapist

November 2015 – September 2016

Perform massages, Facials and body treatments while maintaining upmost standard;

Follow Health & Safety standard procedures;

Welcome guest as per 5-star standards, preform detailed consultation with guest before treatment to understand their need and adapt the treatment if necessary;

Upselling treatments, retail sales;

Support the Spa financial results by doing overtime, being flexible with my shift for any VIP booking;

Promote Spa all around the resort through interaction with guests in Lobby, pool, beach, all day dining restaurant and Club Millesiume;

Helping the spa manager and supervisor with administrative tasks in the Back Office as well as Front of House;

Sofitel the Palm, Dubai

Health Club Guest Services Officer

April 2013 – August 2015

Greet all arriving and departing guests by name, answer the telephone in a prompt friendly manner;

Receive and respond to all guest concerns, comments or complaints with discretion and urgency;

Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries;

Work as part of the team to achieve department sales budgets and forecasts;

Achieve and exceed retail targets;

Maintain guest history files on all existing guests;

Maintain front desk with sales collateral, office supplies and promotional materials;

Price all received inventory and place inventory in the designated secure area;

Process all retail sales and posting charges;

Brands

Nuxe, Voya, Elemis Themae, Anne Semonin, HeiPoa, Hydrafacial, Esthechoc, Skinade, Timeless Truth Facial Mask, Little Butterfly, Thalgo La Beaute Marine

Treatment

Massage: Deep tissue, Swedish, Ayurvedic, Shirodhara, Head Massage, Hot Stone Massage, Bamboo Massage, Foot reflexology, Turkish Hammam

Facials: with extraction, with Cryo balls, and different others tools, Eye treatment, HydraFacial and Perk

Interest

Holistic and alternative therapy and keeping up to date with the latest spa industry trends.

Education

University of Economics

Marketing bachelor degree started with September 2008 and finalized in July 2012.

First AID, CPR & AED for community and workplace, 2013 Dubai, U.A.E.

Fire Safety Consultancy Certificate, 2014 Dubai, U.A.E.

C.I.B.T.A.C

Anatomy, Physiology & Pathology, 2015 Dubai, U.A.E.

VOYA Academy

Voya Trainer Certified, 2019 Ireland.

I.T.E.C

Level 4 Diploma in SPA & Salon Management, 2018 / 2019 London, U.K.

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