Sales Manager

Page *

Europass Curriculum Vitae

Personal information:

Name: Albena I. Nedkova

Address: London, United Kingdom

Mobile: +447*********

E-Mail: *******@*****.***

Nationality: Bulgarian

Date of birth: 26/ 07/ 1977

Gender: Female

Objective and summary:

Dynamic and motivated professional with a 15 years work experience in the Middle East, mainly within the hospitality area. In total I have 17+ years work experience, including a high profile employers, such as Sir Richard Branson and the Saudi royal family. I have few additional courses, such as coffee expert, Service Excellence, A way of testing & Assesing wine and so on. I left my last job due to relocation. I am dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization. Looking for a job within the above mentioned business sector. Work experience:

Name and address of employer: Private Household London - Thomas Sinclair Dates: 01 February 2020 – 10 May

Occupation and position held: Butler

Main activities and responsibilities: - Assist the House Managers at the family’s various private residences in all duties and tasks.

-Take full responsibility of instructed duties and areas during provision of the Services.

- Answering all phone calls, taking and delivering messages to the appropriate family members without delay.

- Coordinating luggage delivery and collection from rooms, packing and unpacking if required.

- Maintenance of general cleanliness in kitchen, pantry areas, stock rooms, service areas.

- Stocktaking and checks of all dinner sets and silverware.

- Maintaining exhaustive, up-to-date inventories of valuables at the residences. Type of business or sector: Private household

Name and address of employer: Virgin Limited Edition (Moskito Island BVI) Dates: 01 Dec 2019 - 10 Jan 2020

Occupation and position held: Butler (temporary contract) Main activities and responsibilities: - Build a strong friendly & professional relationship with homeowners & Guests;

- Maintain the company, homeowners & guests integrity and Confidentiality;

- Assist with the setup of the Estate with the Villa Team;

- Assist with room shows on arrival days ensuring that all registration cards are filled out;

- Assist with conducting island tours for Homeowners and visitors;

- Ensure that all guests are having a memorable time when hosting in the evening. Type of business or sector: Private household

Name and address of employer: Middle East Royal House Hold KSA Dates: June 2019 – Aug 2019

Occupation and position held: Butler (temporary contract) Main activities and responsibilities: - Liaise daily with HH for all needs and requirements;

- Silver service;

- Managing staff- spreadsheet and office duty;

- Organize and oversee parties and events;

- Meet and greet VIP guests and visitors;

- Daily property inspection;

Type of business or sector: Private household

Name and address of employer: Awasser Supply LLC

Page 2

Dates: Jan 2018 - Jan 2019

Occupation and position held: Project Consultant

Main activities and responsibilities: - Support company and the project with all activities in relation to project management and sale, especially but not limited to establishing of client’s network;

- Promote sales, arrange storage, distribution and other logistics related tasks, setting up new stores/Cafes;

- Keep project documentation in order and regularly inform the company about the status of the Project.

Type of business or sector: Project Management

Name and address of employer: Illy Oman

Dates: Oct 2014 – Nov 2017

Occupation and position held: Sales Manager

Main activities and responsibilities: - Achieve growth and hit sales targets by successfully managing the sales team

- Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence;

- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives;

- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs;

- Present sales, revenue and expenses reports and realistic forecasts to the management team;

- Identify emerging markets and market shifts while being fully aware of new products and competition status;

Type of business or sector: Sales and Marketing

Name and address of employer: Muriya Tourism Development/ Sifawy Boutique Hotel Sultanate of Oman

Dates: Jul 2012 – Jul 2014

Occupation and position held: Sales and reservation agent Main activities and responsibilities: - Attend sales meetings and events;

- Deal with costumer issues and process there orders;

- Handle clients in a professional manner;

- Handling sales contracts:

- Responsible for assisting customers with purchasing travel arrangements, events or accommodations;

- Answer clients' questions regarding construction work, financing, maintenance and repairs. Type of business or sector: Sales / Tourism and hospitality Name and address of employer: Muscat International Airport Muscat / Sultanate of Oman

Dates: 2003 - 2011

Occupation or position held: Assistant manager lounge Main activities and responsibilities: - In charge of all VIP Arrivals;

- Meet and greet service.

Type of business or sector: Tourism and hospitality Additional courses:

Company: The University of Coffee – Trieste

Address: Trieste/ Italy

Course name: “Coffee Expert”

Company: Grand Hyatt Muscat

Address: Muscat / Sultanate of Oman

Course name: “Front desk check in and registration” Company: Grand Hyatt Muscat

Address: Muscat / Sultanate of Oman

Course name: “Service Excellence”

Page 3

Education and training:

Dates: 15/09/1990 - 24/05/1994

Title of qualification awarded: Travel & Tourism

Principal subjects /

occupational skills covered: - Geography of Tourism;

- Foundation of a marketing economy;

- Accounting and Control’

- Marketing and Advertising.

Name and type of organization,

providing education and training: Professional College of Tourism “Anastasia Dimitrova” Pleven city / Bulgaria

Language skills:

Mother tongue: Bulgarian

Other languages:

Understanding Speaking Writing

Listening Reading Spoken interaction Spoken production English C1 Proficient user C1 Proficient user C1 Proficient user C1 Proficient user C1 Proficient user Russian C1 Proficient user C1 Proficient user C1 Proficient user C1 Proficient user C1 Proficient user Common European Framework of Reference (CEF) level Social skills

and competences: - Team spirit;

- Good ability to adapt to multicultural environments, gained through my experience abroad;

- Problem-solving attitude;

- Good in conflict management.

Organizational skills and

competences: - Good time and budget management, gained through my previous work experiences;

- Successful in coordinating with team work and projects;

- Accuracy and Attention to details;

- Analytical thinking and planning;

- Tolerant and flexible to different situation;

- Excellent performance against targets.

Computer skills

and competences: - Advanced experience in Microsoft Office tools (Word, Excel and PowerPoint)

- Good command of Operating Systems Windows (XP, Vista, 7). Artistic skills

and competences: - Playing musical instruments;

- Painting.

References:

Name: Daniel Fanselow

Job Title: General Manager – Hotels

Company Name: Muriya Tourism Development Company

Email Address: ******.********@***********.***

Name: Abdulsalam Al Sinawi

Job Title: Chairman & CEO

Company Name: Awasser Group

Email Address: ****@************.***

Name: Dena Moth

Job Title: Vila manager

Company Name: Virgin Limited Edition (Moskito Island BVI) Email Address: ****.****@*************.******.***

Contact this candidate