Manager Front Desk

CRISTIAN SLOBOZEANU

Prelungirea Ghencea Bucharest, Romania ********.**********@*****.*** +40-722-**-**-**

linkedin.com/in/cristian-slobozeanu

Dear Ms. Bronwyn,

For 28 years the Middle East, the United State of America and Europe allowed me to learn, develop, and understand the importance of Facilities and Operations Management with all components.

The exposure to multi-sites logistic, commercial, residential and hospitality venues under military or civil jurisdictions, always generated real challenges in finding the appropriate Target Operating Model by incorporating industry best practice, new and innovative solutions and continual process development

in full compliance with the organization principles and legislative constraints.

The project management interest facilitates the way in finding solutions for energy saving and processes improvement, and along with adequate communication skills that help to develop an open and transparent channel to all stakeholders and clients assuring the expected satisfaction is achieved while Facilities Management initiatives are successful.

The extensive training in Quality, Health and Safety, Environment protection, Security, and 5S come to complete the pallet of skills offered to my employer.

Finally, I believe the attached resume will provide enough reason to get back to me.

Sincerely,

Cristian Slobozeanu

CRISTIAN SLOBOZEANU

Prelungirea Ghencea · Bucharest, Romania · ********.**********@*****.*** · +40-722-**-**-**

linkedin.com/in/cristian-slobozeanu

PROFESSIONAL SUMMARY

· Subject Matter Expert in property operations and management, brand improvement, cost-saving with a minimum of 20 %, design, maintenance, and update of Target Operating Model.

· Strong management exposure to multi-sites logistics, hospitality, residential, civil and military venues across the world with a proven record in efficiency increase between 10-25%.

· Project Manager with a proven record in leading the Engineering, Front Desk, Food and Beverage, Housekeeping, Housing, Medical, Laundry, Welfare, Security, Transportation, and Administrative activities.

· Specialist in Health and Safety with high interest and expertise in creating a zero-incident culture.

· Versatile in contracts and vendors management, recruitment and training, development and performance evaluation, budget preparation, procurement, intensive customer service, complaints resolution, and incidents investigation.

PROFESSIONAL EXPERIENCE

07/2020 – Present, Contract Manager Romania

CBRE GWS, Bucharest, Romania

Together with a dedicated team, the daily client expectations covering the entire Facilities Management activities are managed based on global and local agreements.

02/2017 – 04/2020, Cluster Compounds, Facilities, and Accommodation Manager.

Facilities Management and Maintenance Company LLC, Doha, Qatar.

Together with a multicultural and multidisciplinary team of 50 colleagues, the daily operations in Engineering, Front Desk, Medical, Food and Beverages, Welfare, and Administration have been effectively managed in three compounds reckoning over 550 apartments and villas. The Target Operating Model in compliance with state specification, company strategic direction and influence, design and process development, changed the department activity and structure. The outcome of needs analysis after consultation with internal stakeholders was a yearly saving of 1.5 million USD by returning to the owner of the unneeded spaces.

The Accommodation Department has correct sourcing of information from implemented standard operating procedures, a consistent bottom-up budget, efficient reports, regulation, and a realistic employee performance appraisal.

07/2015 – 07/2016, Public Works and Facilities Manager

Namariq Arabian Services, Jizan, Kingdom of Saudi Arabia.

Leading a team of 150 people, managing a 3.500 beds camp and a hotel with 50 rooms was challenging. The camp recommissioning started immediately, and 6 months later became operational from 15 % to 95%. The updated standard operating procedures, the appropriate mentoring and instruction generated a positive outcome and helped to accomplish the maintenance standard.

The Economic City evaluation needs analysis has changed the design development raising the camp capacity with 1.500 beds. Renting unused spaces and the additional beds brought an extra revenue of 1/2 million USD/year. Organizing periodically stakeholders and employee representative meetings developed the communication, catering, transportation, and security services reducing the complaints with 75%.

Having constant meetings with the guests and employee’s employee representatives we were able to have transportation and security services clients orientated providing new products and services.

12/2014 – 06/2015, Compound Manager,

Al Othman Holding, Al Khobar, Kingdom of Saudi Arabia.

A luxury compound has been managed together with 50 employees covering the activity of Front Desk, Sales, Marketing, Housekeeping, Food and Beverage, Engineering, Transportation, Security, Health & Safety and Recreation.

The innovative SOPs helped to define the processes. The creation and implemented incentive fee improved the wages and the resident satisfaction increasing brand visibility. Using strategic directions from holding board, a smart sale, and marketing strategy, the occupancy reached 80%. The new guest services increased revenue. After a few surveys, the restaurant culinary variety became vaster and client-oriented. The spa and salon services changed providing new products increasing guest satisfaction.

04/2012 – 12/2014, Director of Facilities and Administration,

Ana Hotels, Bucharest, Romania.

Using hospitality management vision and leadership, helped to manage from facilities and property operations perspective 12 sites meaning: 10,000 m of corporate offices, 3,500 m residential properties and 100,000 m of land, 7 hotels summing up 1,000 rooms and apartments, 9,500 m of restaurants and conference rooms, spa and recreation areas, car parks, green areas. Together with 25 direct reporting staff the accountabilities to provide the leadership for all residential and commercial spaces operations, marketing management, sales, budget, reports and financial results, guest satisfaction, team performance, brand visibility, and to convert the stakeholder's requirements, in reality, was fulfilled.

02/2010 – 02/2012, Regional Facilities Manager,

DB Schenker, Bucharest, Romania

The facilities leadership has been provided for Head Office, 7 branches and 59 working points country-wide and the Republic of Moldova summing 45,000 m of warehouses, 180,000 m of land, 15,000 m of offices. The new Preventive Maintenance Plan designed and implemented together with a reorganization plan inflated the customer satisfaction from 45% to 85% and double the storage areas. The company fleet completely redefined, brought a visible brand improvement and operational efficiency. In cooperation with Securitas Austria and Romania, a new nation-wide security strategy was implemented reducing the yearly cost with 0.5 million euros.

08/2004 – 10/2009, Site Manager,

DynCorp Int’l LLC, Fort Worth, USA.

Based on the company needs, I have provided leadership to different sites in Iraq, Afghanistan, UAE, and Jordan and I performed human resources activities for Romanian personnel ready to be deployed in different company sites.

Generally speaking, the responsibilities were similar in all locations covering the hotels management that ranged from 100 to 600 people, housekeeping, front desk, food and beverage, and recreation facilities, managing a multicultural team from 150 to 500 people, generating budgets, financial statements, employees coaching and performance appraisals, managing contractors and following up the service levels agreement. I was responsible to collect and communicate through reports the client satisfaction, feedback and expectation and to follow up on the approved actions implementation.

06/2003 – 06/2004, Director of Operation Department,

Anchor Group SA, Bucharest, Romania

The responsibilities were to manage 35,000 m of the commercial area, 25.000 m of the car park and green areas, 1,500 m of office area from all points of view. Also, I have managed all contracts related to operational activities, the direct task to different service delivery entities, performance appraisals to all employees related to Facilities Management activities, I oversaw the construction of the third floor of this mall and commissioning manager, lead the meetings and communicate the feedback and progress to upper management.

09/1998 – 06/2003, Facilities Manager,

AG Investments Ltd, Chicago, IL, USA.

Multi sites commercial and residential property operations management, the concept of new projects, execution, and control. Fully renovation of 2 properties, sales services, and marketing, collect client feedback, follow up on the guest's needs, implementation of a preventive maintenance plan, relation with state authorities, and communicate with all stakeholders about different expectations.

08/1992-08/1998, Chief of Security and Facilities,

Otopeni Air Base, Bucharest, Romania.

Responsible for facilities operations and security of base including 50 military and civil aircraft, 350 vehicles, fuels storage depot, facility management of 1.5 million m of land including aisles to Otopeni International Airport runways from the military site, accommodation for 500 people into 20,000 m of residential and training areas, administration of 100 vehicles and 50 rooms hotel management 50 protocol rooms. The duties also were to manage 6,000 m of offices, to manage aircraft and car fleet parking, recruitment, personnel coaching and appraisals, administration and command of 900 people every year, loss prevention, internal and external audits, incident’s investigations related to HSS.

EDUCATION

- 09/1999 -06/2001 Canterbury University, Master Business of Administration, Chicago, USA.

- 09/1997-06/1998 Faculty of Journalism and Communication Sciences, Master of Public Relations,

Bucharest, Romania

- 09/1992-06/1997 USMVA Bucharest, Degree in Construction Engineering, Bucharest, Ro.

- 08/1989-07/1992 Ground Forces Academy, Infantry Lieutenant, Sibiu, Romania.

TRAINING

05/2019 – Fire Warden, First Aid, and CPR, Doha, Qatar.

04/2016 – Project Management, PM Access, Bucharest, Romania.

06/2013 – Energy Manager, Bucharest, Romania.

11/2010 - OSHA 18001 Internal Auditor Course, TUV Austria, Bucharest, Romania.

06/2010 – 80 hrs. H&S Course, Absolute School, Bucharest, Romania (NEBOSH equivalent).

LANGUAGES

Romanian – Native

English – Fluent

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