Office Manager

NONTOBEKO PORTIA TEMBE

** ******** ****** **/** HILL STREET, PINETOWN 3610

074******* ******.********@*****.*** Driver’s License: code 10

Profile

I am a polite, friendly and sociable person who can coordinate the flow of paperwork around the office, and provide administrative support of the highest calibre. I can keep cool head in a busy, complex circumstances and I am the kind of a person who inspires others to work to their optimum. I have the kind of solid office administration experience under my belt that will allow me to make impact from day one in any company that I join. My key skills includes; monitoring office operations, enforcing office protocols and implementing new administrative systems. Right now I am looking for a unique role that I can make my own and I would like to join a company that encourages cooperation between its staff and senior managers. My main objective is to obtain a challenging leadership position, apply creative problem solving and learn management skills with a growing company to achieve optimum utilization of its resources and maximize their profits.

Work Experience

The Unlimited November 2019- Present

Customer Loyalty Agent

Complete welcome calls to engage and greet new customers, make sure they understand the product.

Reports completions of calls as well as information received.

Improve service by communicating and assisting individuals to understand member needs, providing guidance and feedback.

Educate customers regarding new product offerings, help grow monthly auto ship programs and retention programs.

Lofana Pty Ltd. March 2016 – August 2019

Office Administrator

Leading an administrative team.

Screening phone calls, enquiries and requests and handling them when appropriate.

Ordering office stationary when stacks are low.

Handling administrative requests from members of the office team.

Making travel and accommodation arrangements for the company directors.

Dealing with incoming emails, faxes and posts.

Processing purchase orders and delivery notes.

Skills

End-User Computing (MS-Word, MS-Excel, MS-PowerPoint, Outlook).

Attention to detail.

Exceptional written and oral communication skills.

The ability to work under pressure and to tight deadlines.

The ability to work on my own initiative.

Driver’s license (code 10).

Acquired skills

Communication- I have learnt how to interact successfully with people of different races and cultures from communicating with my seniors as well as clients.

Commitment- Through this experience, I have learnt to persevere and be committed to the task given and not give in no matter the difficulty.

Responsibility- Being trusted and dealing with internal and external companies running has indeed equipped myself with a great sense of responsibility and accountability.

Values- As a result of often having to work independently and without supervision, I have an excellent set of values i.e. Integrity, Honesty, Loyalty, Punctuality and Reliability.

Leadership- I have learnt to make decisions and lead the team towards our common goal with the ability to understand people.

**ALL THE ACQUIRED SKILLS WERE GAINED THROUGH DETERMINATION**

Education

Institution : James Nxumalo Agricultural High School

Year : 2013

Qualification : Grade 12 (Matric)

Subjects : IsiZulu, English, Life Sciences, Business Studies, Consumer Studies, Mathematical

Tertiary Education

Institution : Damelin College

Year : 2018

Qualification : Degree in Bcom Marketing and Business Management

Majors : Marketing and Business Management

References

Mr. Edgar Tembe (CEO) 084-***-****

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Miss Joy Bhodoza (Colleague) 079-***-****

**********@*****.***

Miss Gloria Ngcobo (Team Leader) 081-***-****

*******@************.**.**

Miss Kerisha Pillay (Manager) 083-***-****

*********@************.**.**

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