Sales Customer Service

ROBERT J JOHNSTON

** ******* ****** ***** ******, NJ 08054 609-***-**** ***************@*******.***

“Specialist in High Volume Accounts with a Reputation for Highest Retention Levels”

Client Relationships Lead Generation Marketing Consultative Selling Customer Service

PROFESSIONAL SUMMARY

Award winning, highly motivated and skilled professional seeks challenging position within a dynamic organization that welcomes initiative, drive and superior sales and marketing acumen. Offering an exceptional ability to work under high pressure, solid industry knowledge, and a proven ability to build client base, penetrate markets and grow revenue.

Sales / Marketing

Business Development

Public Speaking

Client Presentations

Project Management

Client Relationships

Customer Service

Account Management

Profit Maximization

Strategic Planning / Forecasting

Prospect Qualification

Networking / Marketing

EMPLOYMENT HISTORY

Stiles Sunoco-Mount Laurel 2018-Present

Service Writer/Advisor

Made Repair orders using Computer

Ordered specific parts for technicians using vendors

Followed thru with customer from drop off to pick up

Napa, Moorestown NJ 2015-2018

Stock and delivery driver

Delivery auto parts to customers

Stock parts on shelves in store

Check in and put away warehouse stock orders

North Star Technology, Mt Laurel, NJ 2014-2015

Inside Sales – Lead Generation

Make outbound sales calls to generate new business

Customer service to existing client base

ARI Inc. Mount Laurel, NJ

Compliance Administrator 2011-2013

Worked with DOT and other agencies with Fleet compliance

Filing necessary paperwork for clients

Conduct IRP/IFTA audits

Rockwell Financial and Fieldstone Hill, Cherry Hill, NJ 2010-2011

New Business Development (Part time)

Cold calls through leads to generate appointments for new business

Katz/Pierz Inc. Cherry Hill, NJ 2005-2009

Sales/Marketing Director

Grow new business from database, company sponsored leads and marketing events

Train and manage a staff of three with their b2b telesales program

Identified new lead sources for telesales programs

Grew new accounts to 400,000-500,000 in new business in four years

Help solve customer service issues and claims issues with existing clients

Coordinate and lead client presentations, establish daily route calls for existing and prospect customers

EDUCATION / TRAINING Burlington County College – 30 credits towards an associate Degree in Business Management

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