Manager Customer

NIMOTA TEMITOPE, TAIWO

**, ******* ******, ******, ***** State, Nigeria

Phone: (+234)814-***-****

Email: *************@*****.***

PROFESSIONAL SUMMARY

Highly efficient and diligent administrative office professional with over two years of experience in administration and documentation. Advanced command of MS Office along with strong business and financial management skills. Leverage technology to elevate efficiencies, boost productivity, save costs and improve processes.

KEY SKILLS

Strong skills in operating computer software required for business applications, such as Microsoft Word and Excel.

Talented in dealing with multiple assignments at once and an ability to meet deadlines and complete accurate work at all times.

Exceptional ability to deliver outstanding customer service and diffuse customer complaints or problems.

Highly capable oral and written communicator when discussing issues with staff members or delivering correspondence to individuals in writing. WORK EXPERIENCE

Documents/File Manager (Contract Role) Central Securities Clearing System (CSCS), Lagos State

(January 2020 – July, 2020)

Key Responsibilities:

Cross checked the unit of shares pledged (as indicated on the document issued by the lender) correspond with the data on the CSCS database.

Checked whether there was placement of lien on clients account as per client’s instruction.

Checked whether lien was removed from client’s account after the client has fulfilled his/her loan obligation.

Differentiated placement, released and pledge forms from each file/box.

Checked if CSCS has removed lien on clients account as requested by the lender.

Reported to the collateral management unit head; daily, about findings Mathematics Teacher (N.Y.S.C) Calvary Group of Schools, Oyo State

(January, 2019 – October, 2019)

Key Responsibilities:

Prepared note of lesson, taught junior classes and evaluate students. Secretary Lacrisp Travel and Tours, Lagos State

(July, 2018 – September, 2018)

Key Responsibilities:

Used consultative techniques to understand customer needs and make strategic referrals to business partners.

Managed customer relations on ongoing basis to maximize customer retention.

Carried out general administration duties such as typing, scanning and making photocopy of documents. Industrial Trainee Thompson Aiyegunle & Co. Chartered Accountants/Tax Practitioners

(July, 2017 – September, 2017)

Key Responsibilities:

Prepared necessary paperwork for tax payments and returns.

Carried out filing of Value Added Tax and Company Income Tax with Federal Inland Revenue Service.

Offered collection of tax clearance certificate from Federal Inland Revenue Service for clients.

Carried out paying of taxes on behalf of clients. Secretary Gbenga Aigoro & Co. Solicitor and Legal Practitioner

(August, 2016 – September, 2016)

Key Responsibilities:

Repeatedly praised for keeping executive offices running smoothly. Handled broad responsibilities; fielded an array of requests from internal/external customers; and thrived within busy environment requiring the ability to prioritize and manage concurrent projects. EDUCATION

Delta State University, Abraka, Delta State, Nigeria

(2014 – 2018)

B.sc Industrial Mathematics-Second Class Upper Division REFERENCES

References are available upon request.

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