Customer Care Sales

PROMISE ONYINYECHI NWANKWO

*,********** ******, *****, ******, Lagos.

+234-806-***-****, *****************@*****.***

Sex: Female Marital Status: Single

CAREER OBJECTIVE

To be a professional problem-solver, fully equipped and making substantial impact wherever I find myself.

EDUCATION

2018 – 2019 M.Sc. Microbiology

University of Lagos, Akoka-Yaba, Nigeria.

2010 – 2016 B.Sc. Microbiology (Second Class Upper Division) Usmanu DanFodiyo University, Sokoto, Sokoto State, Nigeria.

SKILLS

Computer Skills: MS Office (Word, Excel, Power point). Personal Skills: Team spirit, Good communication skills, Great appetite for learning, Commitment to visions, missions and values, Drive and determination to be a part of ‘the solution’. Highly skillful in laboratory techniques and methods.

WORK EXPERIENCE

Usmanu DanFodiyo University Teaching Hospital Sokoto, Nigeria. (October 2013- March 2014) Student Intern (Microbiologist)

Duties performed

Involved in various Microbiology practices, techniques and methods such as Examination of Samples (urine, sputum, blood, faeces and cerebrospinal fluid).

Carried out variety of microbiological test such as blood, cerebrospinal fluid, urethral swab, stool, urine and sputum culture and sensitivity.

Donna Group of Company, Hajiya Halima, Sokoto State. (2015 - 2016) Duties performed

Monitored sales and auditing account.

Maintained sales and stock record.

Served as costumer’s sales officer.

National Youth Service Corps, NYSC (April 2016- April 2017)

Served as Secondary School Teacher at Essetang High School, Ekim, Mkpat Enin, Akwa Ibom State.

Taught and monitored over 100 students.

Wrote termly academic reports and lesson notes.

Taught Agricultural Science, Basic Technology Teacher at Junior School and Animal Husbandry at Senior School.

Served as an active member of NYSC Medical and Health CDS Group.

Organized active sensitization with team members on causes of heart diseases.

Promoted the Health of the community.

Fully participated in Rural Empowerment Programmes in some Rural Communities of Akwa Ibom State.

Climax Oils and petroleum products, Sokoto State. (2017-2018) Duties performed

Functioned as a quality assurance officer.

Determined and ascertained the procedures, standards in production, quality and specifications of products.

Ensured that petroleum products met American Society for Testing and Materials (ASTM) standards.

Tested the viscosity, highest flaming and freezing temperatures and foaming characteristics of both raw materials and finished product.

Upsillon Care, Lekki, Lagos. (2020- Till Date)

Duties performed

Functioned as a customer care representative.

Answer customers’ questions related to products and services.

Manage large amount of incoming calls.

Identify and assess customers’ needs to achieve satisfaction.

Recommend potential products or services to management. VOLUNTEER WORK

Youth Volunteer Teacher (2016)

Taught SS1 and JS3 Students Mathematics and English Language at a Leadership and Entrepreneurship School.

INTERESTS AND HOBBIES

Housekeeping, Solving puzzles, Reading, Gardening and Craftwork. LANGUAGES SPOKEN

English, Hausa and Igbo.

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