Pamela J. Claytor

**** ****** ** #***

Laurel, MD 20707

adfwx9@r.postjobfree.com

703-***-****

Professional Summary

Fourteen years of QA/Software Testing experience: Web, Regression, UAT and SIT Testing

Agile Methodology: Product Backlogs, Sprint Backlogs, Epics, User Stories and daily Scrum meetings

Manual Tester with emphasis on: Test Plans, Test Cases, Test Data and Defect Management

Fourteen years of IT experience: VBA, IVR/VRU, Prod Support and Batch Cycles

Fourteen years of experience in requirements gathering, translating and writing documentation (BRD, FSD, SRD)

Supports work across LOBs to ensure the best solutions are achieved for the desired end state

Fourteen years of progressive experience as a Trainer/Team Leader

Twenty years experience in 401(a)(k), 403(b) and 457 Plan Admin & Plan Documents (DC/DB)

Education

Attended - University of Maryland, College Park, MD 1982-1985

Attended - University of Maryland University College, College Park, MD 2000-2001

Awards - Dean's List - University of Maryland University College, College Park, MD 2000-2001

Certifications

Scrum Master – In Progress (August 2020)

Product Owner – In Progress (August 2020)

Software Applications

AS/400

IBM Jazz – RRD/RTC - Agile

Rally - Agile

Bugzilla

JIRA/Confluence - Agile

RSA Archer GRC Platform v5.5

Citrix XenApp Applications

Linux

Salesforce

CSS Validator

Microsoft Office Suite/365

Service Now

DocXP /EXP AG 10.1

NowTrack

SharePoint

HP ALM QC 12.6

Oracle

SQL Developer v16

HTML/XML

Pac2000

Unix

IBM ClearQuest

QTP 10.0

VersionOne - Agile

Experience with the following SDLC Methodologies:

AGILE: Epics, User Stories, Backlogs, Sprint Planning, Scrum, Sprint Review

WATERFALL: Requirements, Regression Testing, Unit Testing, Integration Testing

Experience with the following Financial Record-keeping Systems:

FIS OmniPlus, Omni Admin Web, OmniPay

FIS Relius

Professional Experience

QA Test Lead – BGE – Real Time Support

Olenick for Exelon, Windsor Mill, MD, November 2019 – February 2020

Project: SCADA System

• Configured ALM for FAT and SAT testing

• Performed daily test coordination activities including defect management and status meetings

• Extracted requirements information from technical documentation for BGE’ Electric Utility Control

System

• Created detailed Excel spreadsheets for test status’ and issue tracking

• Documented test results from FAT (Factory Acceptance Testing) - Minnesota and

SAT (System Acceptance Testing) - Windsor Mill, MD

• Instrumental in creating updated regression test suites to be used for future test efforts

Testing Tools: ALM

Technical Writer – US Department of Health and Human Services - Office of Head Start

Eagle Technologies, Rosslyn, VA September 2019 – October 2019

Projects: Grantee Welcome Letter Package and Help Desk Procedure Documentation

• Entrusted with gaining an understanding of HHS and Head Start programs

• Gained an understanding of the Head Start Grantee process using a test environment

• Assisted in creating a Help Desk procedure document to be used to train new Help Desk staff and

serve as a reference for current staff

• Conducted interviews with Help Desk staff documenting current procedures and pain points

• Drafted written and graphical content for a Grantee Welcome Package to be sent to new Head Start

Grantees

System Analyst/Lead QA – Application Architecture & Programming

Nityo Infotech for ICMA-RC, Washington DC, August 2018 – May 2019

Projects: 403(b) Plan Implementations, Omniplus 8.1 Upgrade

• Acted as the primary contact for internal clients to assess business needs for the new product

• Elicited business requirements leveraging techniques such as interviews and prototyping

• Assisted with business impact assessments communicating priorities, project status and issues to

stakeholders

• Created Business Requirements documentation and updated it daily

• Determined test plans and test scripts for Unit, Regression, Functional and Integration testing

• Assisted in creating UI/UX wireframes and screen mockups using MS Visio

• Served as a liaison between project stakeholders and technical teams during all phases of SDLC

including User Acceptance Testing via Omniplus 8.1 and OmniPay

• Created PM documentation including Project Charters, Plan Phase Reviews and Project Status Reports

for sign-off

• Facilitated core requirements and defect management meetings during all SDLC phases

• Worked closely with Developers and QA teams to ensure design and testing agreed

Agile Tools: Rally

Testing Tools: ALM

Financial Record-keeping Tools: FIS Omniplus, Omni Admin Web, OmniPay

PM Tools: Daptiv, MS Visio

Operational Risk Consultant 5/QA Test Lead – Corporate Risk Platform

Populus Group for Wells Fargo Enterprise Info Technology, Jacksonville FL, April 2018 – July 2018

Project: Governance Solutions and Risk Platform Testing

• Worked with internal clients to develop test strategy’s for over 20 Governance Solutions within the

RSA Archer GRC Platform

• Gathered necessary requirements from Governance solution leaders in order to create accurate test

plans and test scripts

• Performed Risk Platform System Integration Testing and added input on test strategy

• Created and execute test scripts for SIT, UAT, Regression and Stress Testing using ALM

• Created and maintained Test ID’s for end users via Excel

• Facilitated UAT creating PowerPoint presentations for review during kickoff meetings

• Performed defect management tasks including creating, tracking and re-testing using ALM

• Completed Access Management requests within the Governance Risk Platform following strict

guidelines

• Facilitated core meetings during all phases of the SDLC providing status

Testing Tools: ALM

Sr. IT Business Analyst/QA Test Lead – Digital Channel Solutions

Axelon Services Corporation for TIAA-CREF, Charlotte NC, February 2017 – December 2017

Projects: Implementation of ChatBot/Virtual Assistant, Live Chat and Click2Call Technology

• Gathered business requirements created documentation within RTC

• Performed current/target/gap/impact analysis

• Validated the design solutions and testing approach supported the business requirements

• Prepared use cases and proposed new processes, workflows and data flows

• Created end user guides in accordance with standards and methodologies

• Assisted in creating wireframes/screen mockups using MS Visio

• Implemented new UI/UX functionality on the website and call center website

• Created Product Backlog, Sprint Backlog and managed User stories

• Facilitated core meetings during all phases of the SDLC

Agile Tools: IBM Jazz (RTC) and Jira

Testing Tools: ALM

PM Tools: MS Visio

Business Analyst/Lead QA - Implementation Services

Aston Carter for VOYA Financial, Boston, MA, August 2016 – November 2016

Projects: Omniplus Implementation and Software Upgrades

• Met with internal clients and stakeholders to gather business requirements

• Facilitated BRD review meetings

• Interpreted plan documents and system specs

• Prepared system change requests for processing

• Modeled requirements in use cases and held combined walk through meetings

• Built out and executed pre-production test environments

• Supported the Implementation Service team and worked closely with the Technology team to handle

the procedural aspects of conversions and system changes

• Assisted QA testing efforts by creating test plans, test conditions and test scripts

• Facilitated defect tracking, analysis and resolution throughout SDLC

• Maintained team documents stored in SharePoint

Testing Tools: ALM

Financial Record-keeping Tools: FIS Omniplus, Omni Admin Web

IT Business Analyst

TEKsystems for TIAA-CREF, Charlotte, NC, August 2015 - June 2016

Project: Implementation of SEC Rule 10b-10 Confirmations

• Gained an understanding of SEC Rule 10b-10 Confirmation Requirements

• Created both business requirements and functional requirements documentation

• Prepared New Work Order estimates following stakeholder meetings

• Conducted requirements document walk throughs with internal clients

• Actively participated in software design/grooming sessions throughout the SDLC

• Utilized knowledge of Agile/Scrum methodologies creating epics and user stories

• Performed functional and regression testing to ensure the confirmations were being generated as per

the new business rules

Agile Tools: IBM Jazz (RTC) and Jira

Testing Tools: ALM

Correction Account Administrator

SunGard, Birmingham, AL, May 2014 - February 2015

Project: 401k Account Corrections

• Performed corrections and adjustments for external retirement plan clients’ accounts

• Processed assigned correction tasks for various retirement plan clients maintained by SunGard

• Prepared clear and detailed work plans for each correction and offered detailed solutions

• Escalated large dollar corrections and obtained appropriate approval from Client Managers

• Followed all related Standard Operating Procedures (SOP) and security requirements

• Trained others on processing tasks, process changes and the use of applicable systems

Financial Record-keeping Tools: Sungard Omniplus, Omni Admin Web

Business Analyst/Lead Software Tester

Envisage Information Systems/TIAA-CREF, Ithaca, NY/Charlotte, NC, January 2013 - August 2014

Project: Client Onboarding

• Managed Account Transitions during Onboarding Process in conjunction with TIAA-CREF

• Comprehended retirement plan provisions from plan documents and related plan materials

• Served as day-to-day client contact on all onboarding issues, questions and action items

• Provided consistent on-site consulting representation for the client, advisors and partners

• Created a Pre-Prod test environment for new clients that were Onboarding

• Translated business requirements into repeatable test cases, use cases and test scripts

• Utilized Agile/Scrum methodologies creating epics and user stories

• Served as Scrum Master on a rotating schedule

Agile Tools: Fabsoft Cloud Folio

Testing Tools: ALM

Systems Integration Tester - QA Analyst 4

Collabera for Wells Fargo Retirement Technology, Charlotte, NC, August 2011 - August 2012

Projects: Full Systems Integration Tester and Omniplus 5.95 DBEN Upgrade

• Performed Web and Client Server testing to confirm connectivity between Web and Omniplus

• Created and executed test scripts and test scenarios from BRD/FSD’s within UNIX and Windows

environment for Omniplus upgrade

• Used Agile/Scrum methodologies to create epics and user stories in VersionOne

• Ensured defects and/or issues were logged, tracked and resolved timely using HP QC

Agile Tools: VersionOne

Testing Tools: HP QC

Financial Record-keeping Tools: Sungard Omniplus

Lead QA Test Analyst

Federal Retirement Thrift Investment Board, Fairfax, VA, July 2009 - February 2011

Project: Omni Admin Web 5.75 Upgrade

• Tested retirement/loan transactions in accordance with established procedures for civilian and

military employees

• Created and maintained test plans and test scripts for the Omni Admin Web 5.75 upgrade

• Performed test data conditioning validated IVR scripts as part of the testing verification

• Executed test cases and ensured actual results matched expected results, logged and retested defects

• Performed cross-browser testing including IE, Firefox, Safari and Chrome for the FRTIB website

• Managed a small test team for a special project requested by an external client to test new features

• Attended daily Scrum meetings

Test Tools: HP QC/ALM, QTP (Automation)

Financial Record-keeping Tools: Sungard Omniplus, Omni Admin Web

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