Mental Health Customer Service

Michael Prysock

**** ****** ******, ******, ***** 75214

214-***-**** ***************@*****.***

EXPERIENCE

Client Relations – Metro Paws Animal Hospital

Dallas, Texas

**** – 2018

• Managed client relations and daily operations of patient care and patient records.

• Maintained all facilities in a clean, sanitary and safe condition and oversight of supply inventory.

• Counsel to supervisor regarding client relations, build and maintain positive working relationships with coworkers, other employees and the public using principles of good customer service.

Community Care – City of Benton

2006-208

• Maintained all facilities in a clean, sanitary and safe condition and oversight of supply inventory.

• Counsel to supervisor regarding client relations, build and maintain positive working relationships with coworkers, other employees and the public using principles of good customer service.

• Read electric and water meters

Program Director – Saline County Boys and Girls Club, Juvenile Detention Center

1998-2006

• Responsible for recreational activities for troubled juveniles ages 10-18, including outdoor activities, instituting necessary discipline.

• Roles ranged from leading courses as a life coach, encouraging youths to improve themselves through positive reinforcement, enhanced education, and physical and social activities.

• Taught anger management strategies, teaching conflict resolution methods and crafting strategies to help residents work through emotional issues; taught kids and teens things like personal hygiene, getting along with people and other life skills.

• Acted as nonjudgmental confidante and advocated on behalf of court-ordered juvenile residents for improved treatment.

• Resident accountability by ensuring fulfillment of commitments, such as attending school and required meetings.

• Worked with other professionals to help assess the challenges and state of mind of residents to better tailor youth rehabilitation.

EDUCATION

Henderson State University

B.A., Educational Studies

PROFESSIONAL PROFILE

Certified volunteer for Dallas

Children’s Advocacy Center

Working with at-risk youth

Working in a mental health

setting

Trained to resolve physical and

verbal confrontation

High personal energy, a positive

approach

Resourceful, innovative

Personal and professional

integrity of the highest order

OUTSIDE THE OFFICE

Husband and father of two young

sons

Youth Basketball Coach – Certified

YMCA Volunteer

Musician – Guitar, harmonica,

vocals

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