Manager Loan
Resume:
WILLIAM C. MACK
* ****** ****, ***********, ** **566
************@*******.***
SUMMARY/ Well-rounded loan operations executive establishing expertise in, servicing, and loan administration for financial and service organizations.
OBJECTIVE: Exploring career opportunities where my experience, spirit, and history of proven accomplishments can be fully utilized.
WORK/ Commercial Operations Manager-Community First Fund (2019-Present) Lancaster, PA Oversees documentation, client relations, portfolio reporting, problem loans, compliance with documentation, and manages all client servicing related operational functions.
Commercial Servicing Manager- JPMorgan Chase (3.5years) Newark, DE. Asset Management Operations, Private Placements Servicing Activities for a 3 billion Commercial Loan Portfolio.
Servicing Manager- Shared Servicing Solutions-, Linthicum, MD. (Credit Union Services) Created a loan servicing operation on a 60,000 loan portfolio, including loan administration, reporting, risk management, and escrow processing functions.
Bank of America Home Loan Services,(6 years) King of Prussia, Pa. Mortgage Operations Manager, Loan Administration activities for Northeast U.S. loan portfolio of 1,000,000 loans.
Banco Popular of North America, (2 years) NYC, NY. VP – National Loan Operations manage all
EXPERIENCE: loan administration functions throughout US including 5 regional managers, a staff of 50 professionals, and a portfolio of 5 billion commercial, construction, and residential loans. Created a new national loan operations division-to drive standardization of processes and procedures for 5 regions including, loan administration, accounting, bankruptcy and collections, servicing operations, quality control, and regional management.
PEOPLES BANK OF CONNECTICUT(15 years), Bridgeport, CT. FVP of Loan Administration
Manage a staff of 75 employees performing functions that include loan origination, processing, servicing administration, closing, collateral management, payment processing, reconciliations, and complete operation activities for a consumer, construction, and commercial portfolio of $8 billion. Project Development including new consumer products and services, risk management, installing loan and servicing systems: Managed large scale projects including: mergers, acquisitions, system enhancements, and project initiatives to meet corporate requirements. Re-engineered operations and financial processes. Evaluated and analyzed loan portfolios for acquisition /sale of asset and loan servicing rights; sub-servicing, integrated key functions into the loan process: loan origination, IT mortgage systems administration, profitability accounting, due diligence audits, and strategic planning.
Created new consumer and mortgage products and services to meet corporate income targets.
Created process improvements by streamlining procedures in the loan process, reducing servicing costs, resulting in an annual savings of $1 million.
Increased servicing revenues by 10% annually.
Marketed portfolio acquisition to small and mid-sized banks, generating $6 million in revenue.
Added imaging technology to enhance record retention.
EDUCATION: MOUNT ST. MARY’S COLLEGE, Emmitsburg, MD
BA Degree- Relevant study: Computer Programming, Economics, Business Management, and Accounting.
INSTITUTE OF FINANCIAL EDUCATION, Wash., DC. Principles of Management, Real Estate Financial Operations, Appraisal, and Financial Institutions.
QUALITY COLLEGE, Root Cause Training, DRFT, and Quality in Business, Winter Park, FL
QUALIFICATIONS:
Strong management, strategic planning, and organizational skills.
Excellent leadership, communication, and strong team building skills used to motivate and inspire staff.
Advocate of service relationship management to build and retain customer loyalty.
Committed to continuous self-improvement, seeking every opportunity to develop as a professional.
Strong analytical, problem solving, and technology skills.
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