Food Safety Sales
Resume:
Jessika Walker
***************@*****.***
Summary
I am a very hard worker. I take pride in the work that I do, assuring that I complete my job duties to the highest extent. I work well with others and also thrive working independently. I have a great history of restaurant experience, but I'm interested to see what else the world has to offer me. I hold a positive attitude and always look at the bright side of things. I am very self-motivated and adapt well to the environment around me.
Skills
· organized· punctual· strong work ethic· passionate· team building· team management· customer service· communication· business operations· problem resolution· project organization· planning / coordinating
Experience
Hostess – Smokin’ Buns BBQ & Catfish February 2013-February 2015
backed up serving staff, food runners, and bussers to keep the dining room presentable and ready for incoming guests· accommodated guests with special needs, including accommodations for child seats and wheelchairs
walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs· greeted customers as they entered the restaurant
Sales Rep- Old Navy May 2015-August2015
worked on the sales floor helping customer with dressing rooms, size charts, etc
worked a cash register to handle transactions
summer time 2nd job
Customer Service Representative- First Arkansas Bank and Trust
handled cash transactions
helped customers with banking questions / account information
issued checks
counted vaults
assisted with atm maintenance
Server - Smokin' Buns BBQ & Catfish February 2015- December 2015
satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts· operated POS terminals to input orders, split bills, and calculate totals· restocked nonperishables and other items to keep inventory on track
prepared salads and appetizers and set up garnish stations to back up kitchen staff · checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
calculated charges, issued table checks and collected payments from customers
answered phone inquiries to schedule and confirm reservations, record takeout orders and answer service questions
addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution · welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options Restaurant
Telemarketer/Sales Rep- Vacation Tour and Travel July 2016-September 2016
sold vacation packages over the phone
processed credit card payments over the phone
kept up with high call volume speeds
Cruise Counselor- Vacation Tour and Travel September 2016- February 2017
booked carnival cruises in a competitive, fast paced department
handled cutsomed disputes over the phone
processed credit card payments over the phone
used excel spreadsheets to track customer data
Manager- Smokin' Buns BBQ & Catfish December 2015- September 2020
mentored front of house personnel on company policies, customer service techniques, and professional communication
estimated supply requirements based on historical needs and projected business levels by accounting for special local events
monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns
developed and implemented strategies to enhance team performance, improve processes, and increase efficiency
kept facility and equipment in good working condition through regular preventive maintenance and repair schedules· assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
trained workers in every restaurant position, including food preparation, money handling, and cleaning roles
communicated well and used strong interpretation skills to establish positive relationships with guests and employees
counseled and disciplined staff, addressing issues promptly and providing constructive feedback· scheduled and directed staff in daily work assignments to maximize productivity
Education
North Pulaski High School; Jacksonville, AR - High School Diploma
University of Central Arkansas; Conway, AR - 1 year
Arkansas State University; Beebe, AR - 1 semester
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