Office Assistant Front

SONAM KOCHER

Phone: +91-977**-***** (India) Email: *************@*****.***

PROFILE SNAPSHOT

Result-oriented and self-motivated professional with over ten years of experience in Client Relationship Management, Reports Management, and Documentation across the Information Technology vertical

Skilled in coordinating, planning, and supporting daily operational, coordination & administrative functions with strong understanding of organization policies, systems, and procedures

Deft at overseeing, and managing large-scale projects from conceptual phase to completion

Adept at organizing a complete network upgrade making alternative suggestions and supporting a complete IT staff

Excels in spearheading the planning, compiling and maintaining of project-specific status reports, work schedules for the projects in timely manner

Proficiency in system administration, network maintenance, hardware maintenance, operating systems, Windows (All versions) & willingness to learn and effectively apply new technologies

Hands-on experience in collaborating with network architects to perform optimally for varying forms of hardware in different internal network environments

Extensive knowledge in installing, and resolving network related issues

Demonstrated excellence in assisting students, preparing checklist, supporting faculty, maintaining/managing records, and communicating with parents

Proven ability in working with staff at various levels and members

Conversant with Windows (XP, Vista, 2000, 2003), and ability to learn new technical concepts

Possess excellent administrative, verbal communication, and written skills

SKILL SET

Vendor Management

Site Management

Team Management

Administration Management

Training & Mentoring

Reports/Records Management

Invoice Management

Client/Customer Relationship Management

Quality Management

Issue Management

Planning & Coordination

Project Management

EDUCATION

Graduate Diploma in Information Technology from AWI International Education Group, New Zealand, 2014

Bachelor of Technology in Computer Science from Punjab Technical University, India, 2012

WORK EXPERIENCE

Organization

Designation

Duration

Meteor Telecom & Infrastructure Limited

Project Coordinator & NGA Designer

2018 – 2019

Tork Engineering Limited

2016 - 2018

Key Deliverables:

Performing a wide range of tasks such as providing administration support to the team, updating progress reports, and generating daily/monthly progress reports, conducting induction program to the new hires, and conducting customer site surveys

Checking all supplier invoices and making approvals for payment

Drafting documents such as purchase orders and invoices for procurement of materials and making petty payments

Monitoring and tracking expenses and administrative needs of the organization

Responsible for coordinating with quality management team and reporting same to the management

Working with Bluebeam software and knowledge in telecommunication software

Achieving project outcomes and deadlines by working with contractors, clients, and project personnel

Performing other duties as assigned

Auckland City Oaks Hotel 2013 - 2015

Network/Computer Support Technician

Maintained, monitored, and supported network related to all departments, and process documents

Conducted training sections to the staff members/clients and ensured the efficient usage of products, and equipment

Worked with computer applications and designed/developed/executed on the same

Responsible for backup network, software, files on regular basis accordingly as per the company policies

Altered existing programs to meet user/other staff requirements

Ensured that support calls are logged and handled effectively and efficiently

Responsible for maintained/resolved issues related to networks

Resolved and diagnosed end user network, PC hardware problems like e-mail, internet, and local area network

Organization

Designation

Duration

PTU Centre

Front Office Assistant and Counselor

2009 - 2011

Key Deliverables:

Utilized Microsoft applications and created/generated databases, templates, and documents which support operational needs of the organization

Provided administrative support to the team/management

Attended phone calls, and providing information via emails

Segregated/maintained mails, applications, files, and letters into respective files

Interacted with students to understand and address their academic needs

Established, organized, and maintained filing systems of students and staff

Assisted the staff in providing access to office resources

Organization Designation Duration

British International Convent School, Sangrur Admission Counselor 2020- Aug 2020

Help in admission of students and counselling with them

Suggests that keep track or maintain a calendar or planner for all the upcoming meetings, deadlines, events, due dates, and any other important things to make things more organized and structured

Provide advice regarding curriculum and extracurricular activities of high school

Support students one on one in their application process, selection of courses, and meeting application deadlines.

Helping Students in case of any difficulty regarding services provided.

Strong problem-solving and decision-making skills

Maintain excellent verbal and written communication skills

Good communication skill

End of Resume

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