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CURRICULUM VITAE

Name: Ibrahim Mohamed Atef Ibrahim

Contact No: 052*******

Current Location: Dubai

Visa Status: Visit visa Dubai entry date 24/07/2020

Email Ad: *********@*****.***

Linkedin Profile : linkedin.com/in/ibrahim-ghonim-ab41a21b3

Skype : +971*********

Practical Experience:

AxA Insurance company. Customer Service Representative & Call Center Inbound and Outbound support:

AxA Insurance company, (Out sourced to AXA by Emirates Group Transguard) )Work duration from 10/2018 to 02/2020 the United Arab Emirates in Dubai, inbound and outbound calls and emails Online, Payment, Revenue, Sales Software (Web med, Ciris, Crm. Payment Gate, Payfort)

Job Responsibilities: -

• Handling online leads generated from the company website and related customer support to (Renewal, New business, and any other required support (collect a payment, refund, cancelation, and amendment)

• introducing products and promotion with full details and replay to the related inquires. • Arrange refund, cancellation, endorsement, issuing, and compliance.

• releasing the official documents to be sent to the government department and the customers.

• Maintain and analyze customer information in the system software as (Web med, Ciris, Crm . Payment Gate)

• prepare daily reports and answering enquirers from management and several departments internally.

• Provide Inbound and Outbound support as a call center.

Dubai Properties. Telesales representative & Facilities Management:

Dubai Properties Company Dubai Holding Group, UAE, Work duration from 02/2017 to 06/2018 in the United Arab Emirates in Dubai, inbound and outbound calls and emails Online, Payment, Revenue, Sales Software (( Revenue, Sales, Yardi Real Estate, SalesForce Software )

Job Responsibilities: -

Handling online leads generated from the company website and related customer support to New business and any other required support regarding new sales as the leads will be Generated throw (Aliqua) software from the company website and automatically disruption to the SalesForce software and the sales agent.

Assign the confirmed leads and appointments to the direct sales agent for meeting and closing.

Maintain and analyze customer information in the system (( Revenue, Sales, Yardi Real Estate, SalesForce Software, and CRM )

introducing products and promotion with full details and replay to the related inquires.

prepare the daily report and answer enquires from management and several departments.

• prepare daily reports and answering enquirers from management and several departments internally.

Provide Inbound and Outbound support as a call center.

Cupola Teleservices. Call center Representative Inbound & Outbound and Sales Support :

Cupola Teleservices in Dubai. Work duration from 01/2015 to 01/2017 in the United Arab Emirates in Dubai inbound and outbound calls and emails Software (Avaia, Sisco, Altitude, Several costumes made CRM )

Job Responsibilities: -

• Receiving live calls from the customers related to several projects and provide customer support regarding,( requests or complaints, technical support, sales support, and customer support.

• Maintain and analyze customer information in the system including multiple CRM. • Prepare daily reports and answering enquirers from management and several departments.

• working as a link between the customer and our company clients.

To ensure customer's satisfaction and best serves level and quality.

• Training the new agents for different projects as per the company process

• Handling survey and customer satisfaction feedback.

Abu Dhabi Islamic Bank. Call Center Representative:

(Out sourced to ADIB by Cupola Teleservices) Work duration from 01/2014 to 01/2015 in the United Arab Emirates in Dubai, working, inbound and outbound calls and emails Banking Software (phoenix, prime, altitude)

Responsibilities: -

Inbound customer service handling calls from new and existing customers regarding a variety of banking requests over

. Outbound customer service Making calls for new and existing customers regarding a variety of banking Telesales over 300 calls per shift and 300000 Leads and Sales per shift.

Handling complaints regarding any existing customers and follow up with a recommendation for the clients.

Communicating with several departments with deferent tools regarding hold and process.

Handling applications forms for several requests with forwarding to several departments

Maintain and analyze customer information in the.

Educational Qualifications:

(Total years of education 16 years)

Primary Educations / 6 years in the United Arab Emirates in Dubai

Preparation Educations / 3 years in the United Arab Emirates in Dubai

Secondary Educations (High school) / 3years in the Arab Republic of Egypt

University Educations (College graduation) 4 years Graduated in May 2003 (BH of Law and Administration) Mansoura University in the Arab Republic of Egypt

(Certified by the Ministry of Foreign Affairs in the United Arab Emirates and Ministry of Foreign Affairs in the Arab Republic of Egypt and Arab Republic of Egypt Embassy )(Translated to English Language Legal Translation )

Certificates and Training:

- Software (SalesForce) (Leads and clients information’s) Achieved from (Dubai properties training center)

- Software Yardi Real Estate (Leads Tracking and finishing) Achieved from (Dubai properties training center)

- (ICDL) International Computer Driving License Achieved from (the British company

training center) 2005 (computer management and applications, internet)

- Software (Prime Credit cards, Phoenix Account Control System, Altitude system

control (Banking System, Achieved from (Abu Dhabi Islamic Bank training center

) 2014)

- English language course: Achieved from (Egyptian American center) 2006

- Basic language and literacy (3L) - a conversation (2L) - Writing (2L)

-Software Web med for quotation creation and policy issuances Cires Insurance (Link Gate ): Achieved from (AXA insurance company ) 2018

-Software Cires Insurance (endorsement and amending): Achieved from (AXA insurance company ) 2018

-Software Payfort & Payment gateway (Payment and Pilling ): Achieved from (AXA insurance company ) 2018

Language Skill :

ENGLISH: reading, writing, speaking (Advanced)

ARABIC: reading, writing, speaking (fluent )

Personal Information:

Name: Ibrahim Mohamed Atef Ibrahim

Nationality: Egyptian

Civil Status: Single

Passport Status: Passport expiry date 04/03/2027

Visa Status: Visit visa Dubai entry date 24/07/2020

Contact No : 052*******

Email Ad: *********@*****.***

Linkedin Profile : linkedin.com/in/ibrahim-ghonim-ab41a21b3

Skype : +971*********

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