Store Manager Sales

M i c h e l e P a r k e r

**** ****** *** ** ******, Ohio 44718 330-***-**** *********@****.***

Operations Management

Accomplished results-oriented leader with significant experience in daily operations. Demonstrated abilities to lead and oversee operations of 57 individual business units concurrently. Skilled in team development, cost controls, budgets and strategic planning, and human resources. Seeking executive management position with an organization seeking a dynamic, energetic leader with expertise in building sales, maximizing revenue, team building, and delivering exceptional customer service. Particular competencies in:

• Especially accomplished in multi-unit personnel and operational management, problem solving, decision-making, effective communication, and presentation skills.

• Record of producing extraordinary results in the areas of: performance management, career development, teambuilding, retention, sales, & profits.

• Proven ability to recruit and manage people of diverse backgrounds.

• Committed to the continual pursuit of excellence through strategic planning, business development, cost control, financial analysis, and goal setting.

Professional Experience

June 2010-present Owner Two Girls Goodies Jackson Township, Ohio Established a baking company from the ground up. Responsible for product quality, marketing, sales, accounting, and menu December 2013 - February 2018 Store Manager Sheetz North Canton, Ohio

Responsible for daily operations of the facility, including hiring and training of 30-45 team members

Proficient in Inventory, Ordering, Cash Handling, Development of team members and managers May 2006 - October 2009 Director of Operations Arby’s Restaurant Group Middleburg Heights, Ohio

Report to Regional Vice President; in charge of daily operations of 57 individual units grossing 59 million annually.

Managed 7 Area Supervisors and over 170 Salaried Managers.

Insured 100% staffing of Area Supervisors and Unit Management.

Execution of training programs for an area of 170+ salaried managers and 10,000+ hourly employees.

Directly responsible for setting sales and spending budgets annually for each unit within company guidelines. October 2004 - May 2006 Director of Human Resources and Training Arby’s Restaurant Group

Reported to Regional President and Vice President of HR and Training

Responsible for HR and Training for 220 units in the Great Lakes Region

Directly responsible for implementation of all Training Programs for Team Members through Supervisor Level

Directly responsible for both Management and Team Turnover and all Human Resource issues,

Responsible for Annual Raise and Competitive Pay Analysis Education, Training, Computer Skills and Certifications Kent State University Kent, Ohio 1988-1992 Business Management and Accounting Certifications

Serv Safe/ Proctor

Imagine 21 - The Pacific Institute

Microsoft Office

Oracle / GLS / TeamWorks

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