Name : Ahmed Talal AbouShab

Address : Electra Street, Abu Dhabi, UAE

Mobile : 050-*******

Email : adfwpb@r.postjobfree.com

Objective:

Seeking a challenging position in a growth-oriented company wherein I can utilize my profound professional experience and carry out my duties and analytical skill for the company’s growth & development.

Working Experience:

From: May 17 2020 to: September 30 2020: Sheikh Khalifa Medical City, Abu Dhabi Working as Patient Access Representative:

Provides facility and billing information to new and existing patient.

Responsible for patient information intake and ensuring this information is readily available for doctors and nurses.

Conduct new patient intake interview them to obtain their demographical and financial information also involve patient caregivers as well.

Involves fielding phone calls regarding billing issues appointment, cancellation and related kinds of concerns, must be able diffuse patients who are angry or stressed.

Escort patients to their appropriate location especially important in large facilities to let the doctors and nurses know which patient is waiting in which room.

Knowledge of medical bills payment, insurance policies, and service collections.

Substantial experience in the healthcare industry and patient management. From: 01 October 2019 to: Jan. 2020: Otak International, Abu Dhabi Working as Document Controller:

Prepare summary table for outstanding and replied documents for weekly progress meeting and daily basis.

Prepare NOI & NOC’s for approval as per client request.

Assist the PM to preparing document for weekly & monthly reports.

Ensure all documents are archived appropriately including confidential documents.

In charge of proper labeling and filling of all documents and drawing including soft copy

Prepare Transmittal for all documents issued for approval to main contractor / consultants.

Make outgoing calls to main contractor for proper monitoring of submitted documents.

E-mail daily Manpower attendance and daily Manpower activity to main Contractor and operation officer (internal).

From: October 2018 –September 2019: Nation Hospital – Abu Dhabi Managing large amounts of inbound and outbound calls in a timely manner, following call center

“SCRIPTS” when handling different topics, identifying patients need, clarify information research every issue and providing solutions,

Working as Senior Call Center Executive:

Schedule appointments for patients:

Answer telephone promptly and in a polite and professional manner.

Obtain and enter accurate demographic information into Next Gen. (address, telephone number, name of insurance or self-pay status).

Schedule appointment correctly- review appointment date, time, location and provider name with patients.

Inform patient of items to bring to appointment (including insurance card, medications, office visit fee and verification of income if applicable).

Remind patient to arrive 15 to 30 minutes before schedule appointment to complete paper work.

Answer questions and offer other information as requested to provide patient focused service and a positive impression of the organization.

Act as a liaison for the patients and health center:

Direct calls to other departments as needed.

Using sound judgment in handling calls, especially with upset patients.

Understanding of when to escalate calls to physician’s / practice manager / triage nurse. Service Patients:

Making reminder calls as requested.

Making calls to reschedule appointments when necessary.

Provide assistance with mailing and other projects as call volume permits. June 2013 – May 2018: Chalhoub Group:

a) Kenzo Store (LVMH Division), Dubai Mall

Working as Sales Executive:

Responsible in providing excellent customer service, which will lead to maximum repeat business with customers.

Requires knowledge of organization’s range of products and / or services as well organization’s philosophy and policies.

Assists in updating customer database.

Maintaining the shop floor display as required, ensure shop appearance is always (in line with basic standard of the brand guide.

Prepare and sending the weekly stock rotation that the location is required.

Responsible for receiving, processing, organizing and merchandise input and posting on the system.

Attend to customer queries, complaints, suggestions & request by providing feedback to Area Manager.

b) Marc Jacobs, Mall of Emirates

Working as Sales Executive:

Reporting & updating the superior about KPI at the end of day.

Tracking and maintaining all the report for daily basis.

Process sales order and coordinate with cashier for processing of payment.

Can do multitasking job in any concept.

Requires knowledge of organization’s range of products and / or services as well organization’s philosophy and policies.

From: Feb 2010 – April 2013: Paris Group International Versace Boutique (First Line) – Burjuman Centre- Sales Executive:

Responsible in providing excellent customer service, which will lead to maximum repeat business with customers.

Assists in updating customer database.

Arrange display of products in showroom for merchandising as same guide line.

Attend to customer queries, complaints, suggestions & request by providing feedback to Area Manager.

From: November 2007– December 2009: REJLERS Engineering A.B Working as Document Controller:

Update and control the reference number for submission (Material Approval, Shop drawings, Inspection Request, NCR’s, etc.)

Manage and maintain all controlled company documents.

Take charge of all document identification, classification, and filing.

Ensure revised documents are accessible.

Assist with communication during Internal & external audits.

Oversee document through its entire life cycle (inception to archival).

Scan in all relevant new documents.

Facilitate and monitoring the circulation of documents/correspondence for Project Manager and identified recipients.

Education:

From: 1991 – 1994: Graduate on high school - Abu Dhabi, U.A.E Vocational Courses:

From: April - October 1995: Abu Dhabi Computer Institute - U.A.E Additional Courses:

Certificate on Data processing document / Windows, MS Word & Excel Sheet.

Certificate on Typing in both Arabic & English (40 WPM) Additional Qualifications:

- December - 2015:

* Certificate in Retail skills (QCF) – Level 2, sponsor by (PERSON EDEXCEL) Chalhoub Retail Academy- Dubai,UAE.

- August - 2016:

* Certificate in Guest Experience Award (Recognition of Outstanding Customer Service). Personal Details:

Languages: Arabic, English & Russian

Reference: Available upon request.

Visa Status: Transferable upon request

Contact this candidate