Executive Assistant Front Desk

KALU SHARON NKECHI

HIGH LEVEL EXECUTIVE ASSISTANT

EMPLOYMENT HISTORY

Executive Assistant The Blowfish Group, Lagos.

**** – Present

Personal assistants are highly organized, detail-oriented multi- taskers who can work under pressure and meet deadlines.

Manage, coordinate and maintain calendar of CEO including appointments, meetings and travel.

Responsible for organizing of internal and external meetings on behalf of the CEO ensuring all necessary requirements are made e.g. meeting venue, equipment, presentations, prepare agendas.

Provide executive and administrative support to CEO.

Responsible for organizing CEO travel and logistics including flights, visa requirements, hotel accommodation, car rental, meeting schedules while travelling and completing expenses.

Monitor and respond to incoming communications (including complaints) to CEO’s office including phone calls, emails and walk ins, ensuring correct department distribution. CONTACTS

4A, SUNMOLA ABAYOMI STREET,

MAFOLUKU, OSHODI,

LAGOS STATE

TEL: 081********, 080********

E-MAIL: ***********@*****.***

PERSONAL OBJECTIVE

An outgoing, dynamic and sales focused

professional who has a relentless drive. To deliver more than just results, with a real passion for

first rate service to guests and maintaining

excellent relationships with them to encourage

repeat business. To be part of a growing team of

an organization involved in challenging job which

provides opportunities to develop human and

material resources through implantation of

policies.

BIODATA

Date of Birth 9 May 1994

Sex Female

Marital Status Single

Language English & Igbo

State Abia State

L. G. A. Ohafia

Nationality Nigerian

Secretarial support for meetings as and when required by the CEO, including drafting and circulating meeting agendas, communicating meeting reminders, confirming venues and arranging refreshments.

Drafting and writing high quality reports and presentations, as required by the CEO.

Communicating important updates and information to Managers as required by the CEO.

Responsible for managing CEO’s personal driver’s daily schedule in line with CEO’s daily requirements.

Collaborated with all departments in a consultant capacity, assisting line managers in understanding and implementing policies and procedures

Recruiting junior and mid-level staff; developing candidate profiles and KPIs, preparing job adverts, reviewing applications, shortlisting, interviewing and selection of candidates

Advising management on staffing needs, pay, remuneration, benefits and promotions

Responsible for monitoring and managing general welfare of staff members

Managing grievances and implementing disciplinary procedures

Analyzing training needs in conjunction with departmental managers

Developing with line managers HR planning strategies which consider immediate and long-term staff requirements

Conducting assigned duties in line with the organizational goals and contributing to the overall development of The Blowfish Group

EDUCATION

Universal School of Aviation

Cabin Crew

License No.: 6540 Aircraft Typerating

B737-300/500 2017

University of Nigeria Nsukka English and

Literature (B.Ed.) 2015

Intellectual Giant Christian Academy

WASSCE 2010

Echie Road Nursery & Primary School

FSLC 2006

AREAS OF EXPERTISE:

Guest Relations

Front Desk Management

Managing Housekeeping

Guest Experience

Customer Service

Human Resources

Hotel Operations

Corporate Hospitality

Restaurant Management

Food & Beverage

SKILLS;

Brain storming

Time Management

Strategic Planning

Resourcefulness

Acticipates Needs

PROFESSIONAL SKILLS

Team Spirit

Service orientated

Leadership skills

Responsiveness

Professional judgement

Effective Communication

Good Human Relations

Ability to Adapt To any Environment

Maintain and develop systems, procedures and records in line with the organization’s policies and objectives

Develop and disseminate work products in a coherent, logical and communicative fashion.

Manage items requiring CEO’s formal review, approval, signature or document retention. Hymax Grace Hotel and Suites, Lagos. Receptionist Jan 2017 – Nov 2017

To ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches to present a good image of the hotel and leave lasting impressions in the minds of visitors.

Receive guests to the hotel by greeting them warmly, and attending to their inquiries and answer inquirers over the phone.

Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and make sure that all reservations cancelled are effected immediately to avoid confusion.

Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean always to avoid rowdiness.

Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

Report issues of maintenance and malfunctioning appliances to the manager for quick repair to ensure guests comfort and satisfaction

Gina Hotel and Suites, Umuahia, Abia State Supervisor Mar 2016 – Jan 2017

Oversee all daily hotel operations and assist the hotel operations manager or general manager with all management tasks.

Effectively managing the daily operations of the hotel.

Making sure that guests have a good first and last impression of the hotel.

Setting sales targets for staff and monitoring them to ensure that they are met.

Recruiting staff, training them up and then monitoring their performance.

Managing and setting room rates.

In overall charge of a busy food and beverage operation.

Engaging and motivating staff to do better.

Constantly focusing on profitability and growth.

Striving to create a relaxing and welcoming ambience for customers. Gina Hotel and Suites, Umuahia, Abia State Receptionist Jan 2016 – Mar 2016

To ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches to present a good image of the hotel and leave lasting impressions in the minds of visitors.

Receive guests to the hotel by greeting them warmly, and attending to their inquiries and answer inquirers over the phone.

Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and make sure that all reservations cancelled are affected immediately to avoid confusion.

Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean always to avoid rowdiness.

Saint Savior Boys Secondary School, Owerri, Imo State Teacher Jan 2015 – Aug 2015

Help prepare students for life after graduation. Teach academic lessons and various skills that students will need to attend college and to enter the job market.

Plan lessons in the subjects they teach, such as English or literature

Assess students to evaluate their abilities, strengths, and weaknesses

Teach students as an entire class or in small groups

Grade students’ assignments to monitor progress

Casita Maria Girls Secondary School, Owerri, Imo State Teacher Oct 2013 – Aug 2014

Help prepare students for life after graduation. Teach academic lessons and various skills that students will need to attend college and to enter the job market.

Plan lessons in the subjects they teach, such as English or literature

Assess students to evaluate their abilities, strengths, and weaknesses

Teach students as an entire class or in small groups

Grade students’ assignments to monitor progress

Communicate with parents about students’ progress

Work with individual students to challenge them, to improve their abilities, and to work on their weaknesses

Prepare students for standardized tests required by the state

Develop and enforce classroom rules

Supervise students outside of the classroom—for example, at lunchtime or physical activities. All Season Hotel Owerri, Imo State Receptionist

Nov 2010 – Jan 2012

To ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches to present a good image of the hotel and leave lasting impressions in the minds of visitors.

Receive guests to the hotel by greeting them warmly, and attending to their inquiries and answer inquirers over the phone.

Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and make sure that all reservations cancelled are affected immediately to avoid confusion.

Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean always to avoid rowdiness.

Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

Report issues of maintenance and malfunctioning appliances to the manager for quick repair to ensure guests comfort and satisfaction.

INTEREST;

Meeting/Socializing with people

Traveling

Humanitarian Service

REFEREES

Available on request

Contact this candidate