Executive Sales

Abinash N

No: ***/*,Kammavarpalayam post

Kanchipuram

Pin: 631502 Contact no: +91-962*******

Email: ***********@*****.***

CAREER OBJECTIVE:

Being into Retail & Investment Banking operations, I have gathered potential knowledge in banking operations related to sales and services.

In a lookout for a challenging and rewarding opportunity in an organisation wherein I could get more exposure on my career and I can utilise my skills and knowledge which will contributes towards organisations growth.

ACADEMIC HISTORY:

LCR COLLEGE OF ENGINEERING & TECHNOLOGY - ANNA UNIVERSITY

Bachelors in Electronics& communication Engineering with 74% 2008 - 2015

DR.V.G.N. MATRIC.HR.SEC.SCHOOL

HSLC with 64% 2008

DR.V.G.N.MATRIC.HR.SEC SCHOOL

SSLC with 62% 2006

PERSONAL SKILLS:

.

Adaptive to situations.

Ability to work Independently.

A passionate and hardworking individual.

Problem solving skills with an analytical bent of mind.

Efficiently works in team with co-operation and dedication.

Quick learner and handling multi task with a positive attitude.

Always takes initiative to lead the team from the front.

TECHNICAL SKILLS:

MS Office - Word, Excel, Power Point, Outlook.

PROFESSIONAL EXPERIENCE:

Working as Senior Customer Service Executive in Teleperformance (Formerly – Intelenet Global Services) from September2019 to till date.

Worked as a Sales Manager Executive in Apex india between a period of August’2014 to June 2019.

ROLES AND RESPOSIBILITES ( Senior Customer Service Executive in Teleperformance):

Logging and handling the customer complaints by doing proper identification and verification process and provides a final resolution to the customer and more vigilant to report any unusual transaction, relationship and business type while reviewing the complaint.

Preparing letter that explains about the decision making from the evidences provided by the customer by also comparing the customer internal evidences.

My core process is retail banking so can be able to handle various products like Personal loans, Overdrafts, Credit Cards and Mortgages product etc.

Ensuring TAT’s and SLA’s are followed during the process.

Targeting towards the daily and monthly targets.

Always supportive to my team leader by doing the below activities apart from my role for team improvement.

Taking process related trainings for new hires and clarifying their doubts also monitoring their performance at regular intervals.

Attending weekly collaboration call with client to discuss about process updates, Escalations and Risk event files that we received.

Communicating process updates to the entire team and conducting process knowledge test on regular intervals to confirm all are equally calibrated and provides feedback to the advisor accordingly.

Preparing MIS and Quality reports based on the raw data and submitting reports to Management in the absence of team leader.

ROLES AND RESPOSIBILITES ( Sales Manager Executive in Apex India):

Coordinate with customer to sales the Surgical machine

Service technician to solve the surgical machine

PERSONAL DETAILS:

Name : Abinash N

Father’s Name : Nagapoosanam K

Mother’s Name : Lakshmi N

Permanent Address : No: 267/4,Kammavarpalayam post,Kanchipuram-631502

Temporary Address : No.10,mookambigai nagar extension,Teachers colony, Kolathur,Chennai-600099

Date Of birth : 11.06.1991

Marital Status : Single

Nationality : Indian

Gender : Male

Languages known : Tamil, English,Telugu

DECLARATION:

I hereby declare that all the above furnished information is true to the best of my knowledge and I sincerely state that I will show up to my task without fail at any moment anywhere.

Place: Chennai Yours truly,

Date: Abinash N

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