Manager Project

Payal Gupta Santa Clara, CA. Cell: 408-***-****. E-mail: ********@*****.***

linkedin.com/in/payal-gupta-pmp-666b797/

SUMMARY

Certified Project Management Professional (PMP) with over 14 years of IT Project Management and Business analysis experience in licensing and ecommerce domain.

Hands on experience with Software development lifecycle models: Iterative Waterfall and Agile (Scrum)

Extensive use of MS Project, MS Visio, MS Office –Word, Excel, Power Point, Access, Power BI, Share Point, Remedy and Salesforce. Experience working on tools like Rally, Jira, Mercury quality center, Bugzilla, Archer, Ariba.

Experienced directing cross-functional teams through IT project lifecycles; from business case development to impact assessment; from project inception and conceptual solution to systems deployment and project closure.

ACADEMICS

Master of Business Administration, San Jose State University, San Jose, CA

Bachelor of Engineering, Mumbai University, India

CERTIFICATION

PMP and Certified Scrum master

WORK EXPERIENCE

eBay October 2018 –Present

Project Manager

Scope of the project is to update front-end application on salesforce for eBay Inc. staff to initiate onboarding a new vendor and capture the basic necessary information to kick off the different stakeholder processes.

Responsibilities:

Interacted with the stakeholders to understand AS-IS process.

Use JIRA extensively for tracking daily sprint activities like allocation of epics/user stories/defects, updating of current status of tickets, creation of backlogs, burn down charts and other activities of sprints

Work with product owners to ensure they are well engaged with the team and part of the regular feedback loop

Created templates and structures for weekly and quarterly team status presentations in PowerPoint for management, Excel for team members.

Excellent leadership, management, problem solving, decision making and multi-tasking skills to provide diagnostic proficiency and streamline the tasks within critical time constraints.

Cisco October 2016 –October 2018

Project Manager

Worked as a Business Analyst on enhancements of Cisco’s customer facing Enterprise licensing agreement portal

Responsibilities:

Worked with external and internal customers to define and prioritize requirements

Managed program's budget in partnership with the Finance Analyst

Managed communication with all stakeholders in different forms for e.g. meeting minutes, weekly status updates, program metric dashboards and executive presentations.

Generated cloud security, email security, cybersecurity, network security product licenses for the customer.

Manage day to day program activities and proactively monitor the progress, resolve issues and initiate appropriate corrective action Creating annual business review document for accounts team.

Provide clarity to senior management team about risks and issues and proactively work with stakeholders to fix them

Conducted training sessions and developed user manuals for customers.

Symantec July 2010 – Jan 2015

Sr Principal IT Business Analyst/Project Manager

Worked as Business analyst/Project manager for enhancements of Symantec’s licensing application, security products, SAAS applications and ecommerce projects.

Responsibilities:

Coordinated with multiple teams (onshore and offshore) to driver the projects from inception to delivery.

Provided all artifacts relating to the project including Project plan, Scope, BRD, FBTR’s, Use cases, RTM, and Mockups.

Conducted requirements workshops to gather requirements, understand business process and create Business requirement document. (BRD).

Performed business process improvement analysis and give recommendations.

Blue Coat Systems Feb 2010 – May 2010

Project Manager

Responsibilities:

Drove project from kickoff to final rollout. Created project plan with inputs from core project team; conducted weekly status meetings, tracked project tasks, issues & risks regularly.

Worked as single point contact between client and offshore team and responsible for managing offshore development team and project deliveries.

Symantec Aug 2009-Dec 2009

Sr. Business Analyst

Responsibilities

Developed project scope, business requirements, project plans. Performed fit/gap analysis, data analysis and document business process and workflow.

Participated in cross-functional task forces to identify and document functional requirements, workflow, information sources and distribution paths, and system specifications. Evaluates existing application products. Performed JAD session for requirements and designing purpose. Organize and facilitate meetings.

Chevron Corporation Nov 2007-Feb 2009

Sr Business Analyst

Responsibilities

Utilized a variety of reporting tools such as SQL and ACCESS for querying underlying database tables and resolve data issues

Trigyn Technologies (Mumbai, India) May 2003-Sep 2007

Project Manager

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