CONTACT

INFORMATION

Email:

adfwfv@r.postjobfree.com

LinkedIn:

linkedin.com/in/michellesteffy

Phone: 615-***-****

Located in Jackson, TN

SKILLS

Bilingual: Fluent in

Spanish & English both

verbally and written

3+ years of customer

service and support

(personal & remotely)

3+ years of

Windows/Microsoft

Office experience

Insurance and Claim

Administration/

Scheduling and Process

Management

Citrix/Active Directory

Remote/Tech Services

MICHELLE DIAZ-SANCHEZ

EXPERIENCE

PARTNER ADVISOR FOR GOOGLE • SERVICE SOURCE • FEB 2020 – JUNE 2020

Managed a large list of Google Cloud Partners (almost 400) in North and Latin America. My role was to drive business growth and development to companies who provided Google Cloud Products to their customers. Communicated daily via email

(Salesforce), had meetings daily using Google Meet. Educated Partners on services/products provided by Google such as G Suite Enterprise and Google Cloud Platform. Started working remotely due to COVID-19.

ASSISTANT • OTTERPOHL DENTAL • AUGUST 2019 – FEB 2020 Receptionist/Assistant to Manager – Schedule appointments, charge fees, use MS Office to create estimates, detailed procedures, filing insurance, claims & benefits, etc. IT TECH SUPPORT • UMRF VENTURES • AUG 2018 – JULY 2019 FedEx-based job (call center); provided desktop IT services to FedEx employees who experienced several technical issues on several devices. Trained to successfully troubleshoot and operate Microsoft/Windows. Experienced in troubleshooting devices

(desktops, printers, scanners.)

HOSTESS/TO-GO • OUTBACK STEAKHOUSE • AUG 2017– AUG 2018 Greeted customers as they walked in, role was to provide the best hospitality to guests from the moment they walked in until they left.

/ Took orders over the phone, prepared and packaged orders for incoming to-go orders. Attended customer on side of building

(handed their food, processed payment, etc.)