Cargo Manager

Page *

+974-******** ************@*****.***

Doha, Qatar

A highly professional with more than 20 years of diversified working experience in the field of Air Cargo Operations and Customer Services Handling, Cargo Safety and Security, Warehousing and Logistics Services, Training, Quality and Standards in different industries. A great value contributor by consistently exceeding the goals and objectives. Partakes understanding of the roles, performance and instincts for identifying leads, established a number of new business-to- business and business-to-customer connections. A strong grasp of technology and cultural fit.

RICHARD DAVID M. KARGANILLA

PERSONAL

Has excellent interpersonal skills including strong problem-solving and decision-making skills

Has excellent communication skills including good command of the English language, both oral and written; excellent computer skills: Windows-based programs, CROAMIS, CWIS-storage systems, CMC-Procurement learning stage

Has an eye for detail, strong organizational, analytical and time management skills

Has a proven track record on delivering results to a high standard within deadlines with a high level of accuracy

Has the ability to handle multiple tasks simultaneously and work in a team environment

Fast learner, responsible, disciplined, respectful, discreet and ethical, follows company policies and procedures, agreed SOPs and team objectives effectively, and can work under pressure and with minimal supervision

With valid State of Qatar Driving License, AVOP, EVOP and Philippine Driving License

PERSONAL PROFILE

EDUCATIONAL BACKGROUND

Bachelor of Science in Aeronautical Engineering

PATTS College of Aeronautics

Philippines

June 1990 to March 1995

Age: 47 years old

Date of Birth: 29 May 1973

Civil Status: Married

Religion: Catholic

Languages Spoken: English, Arabic, Hindi, Urdu, Swahili, Malay, Tagalog.

TRAININGS AND SEMINARS

Qatar Airways T&D / Qatar Aviation Services Trainings June 2012 – August 2019

Cargo Security

Physical and Mental Health Awareness for Leaders

Illegal Wildlife Trade

Understanding QR Competencies

Process Improvement Programme

Introduction to Enterprise Risk Management

Office and Information Security Awareness

Supervisor Development Program

Managing Hazards and Risks

Safety Management System

Perishable Cargo Regulations

Pharmaceutical Cargo Handling

CROAMIS (Imports Breakdown Process)

SKILLS AND ATTRIBUTES

AWARDS AND RECOGNITIONS

- Certificate of Appreciation

- Best Working Group

QAS Day April 2017

Certificate of Loyal Service / Sapphire Award

October 2016

Transition Award / Operational Readiness in Airport Transition DIA-HIA Cargo Operations 2015

DHL Express / Appreciation Certificate Award

2007

Qatar Aviation Services Trainings

January 2007 – June 2012

QCAA / AVSEC Instructor Accreditation

Future Leadership Training

SLA and SGHA Contract Agreements Workshop

(IATA-Doha, Qatar)

Dangerous Goods Category 6

Aviation Security Awareness Course (Qatar Airways)

Training The Trainer Course (Qatar Airways)

Live Animals Regulation

ISO Auditors Training Course

LUFTHANSA Airlines Dangerous Goods Awareness

LUX AIR Palletization in-house Training

LOEDIGE PLC Controlled Equipment & Log IT Systems

LOEDIGE Cargo and Pallet Handling System

Basic Life Support / First Aid Course (HAMAD Medical) Page 2

WORK EXPERIENCE

Qatar Aviation Services Cargo / Qatar Airways Cargo Subsidiary Doha, State of Qatar

28 November 2006 to 14 July 2020

Cargo Duty Controller (Duty Manager)

Assigned to Cargo Administration (Interim)

(July 2018 to 14 July 2020)

Duties and Responsibilities:

Reports to Head of Cargo and Manager Process-System Support

Manages team to control and coordinate cargo related Contracts, Procurement, purchases, cargo disposal and repacking of shipments, including cargo administration warehouse activities.

Oversees team in handling cargo administration functions and direct daily activities with a high standard of service, to ensure company’s policies and procedures are been adhered to and complied with.

Provides assistance to Cargo Management to any administrative query, communications in resolving staff concerns.

Develops processes and procedures for the team to ensure tasks are performed, with Safety and Security as the number priority. Planning / Implementation

Cargo Administration Manual

Disposal process

Driver trip route

I do hereby certify that all the aforementioned information provided herewith is true and correct in the best of my knowledge and belief. Richard David M. Karganilla

Assigned to Cargo Terminal Operations

(2017-July 2018)

Duties and Responsibilities:

Reports to Manager Airside Operations-General

Manage Imports Breakdown teams to control, coordinate and monitor the daily shift work force to achieve set KPI and sustain the performance effectively to ensure all incoming shipments for Doha terminating are ready for inspection and delivery; and all transiting shipment are connected for flight preparation.

Maintain a safe and secure working environment by ensuring teams-staff adhere to the agreed processes and procedures.

Ensure mandatory training requirements are met to the agreed training matrix and staff attends these courses as scheduled as to not affect operational activity.

Control to reduce handling irregularities within the terminal on all fronts both in Bulk and Workstation areas by ensuring teams are scanning properly and locating shipments accurately on time.

Plan and arrange suitable resources and equipment to perform tasks based on targets and set KPIs.

Review and develop processes and procedures appropriate and applicable for Imports Breakdown team, including shift reports and performance matrix for gap analysis to address concerns for continuous improvement; adding the enhancement of the Duty Officer and Supervisors on-time reporting in addressing, resolving and escalating concerns and issues.

Projects / Contributions / Achievements

Breakdown Tonnages Report (Daily-Monthly)

Team-Staff Performance Report

Imports Mishandling Trends-Reports

Imports Breakdown Process

Imports Breakdown Shift Reports

General Cargo and Perishable Shipments Screening Reports

Monthly Average 90% break performance

Assigned to Cargo Projects

(2015-2017)

Duties and Responsibilities:

Reports to Manager Operations Projects and Manager Service Delivery-Cargo

Manage all cargo small-minor projects to ensure requests are addressed and arranged accordingly as planned, submitted and completed on time.

Attend to stakeholder’s and project owners meeting to discuss all relevant items on the proposed and forecasted small works and projects for cargo.

Ensure that criteria are met for all proposed cargo projects based on the requirement of the requestor and operations.

Monitor and maintain tracker file for initiated cargo small works - minor projects to assure the approval is obtained to execute the project, update progress until final stage completion for end-user.

Organize and update daily tracker and communicate with stakeholders for the status of the requested project. Projects / Contributions / Achievements

Supported Cargo Terminal Operations during the June 2017 blockade in handling the delivery of food products approx. 200T per day

Approx. 85% cargo project requests are completed/granted

Landside Safety Barrier Adjustment

Forklift Rental Extension

Additional Hand Held Pallet Jacks

Export Manifesting Workstation Installation

Cargo Customer Services-Imports office partitions

Cargo Customer Services-Acceptance counter extensions

Airside offices build-out and furniture fixtures

Installation of additional shipment stillages in south side area

Installation of power in the Deboer structure for export screening handling

Installation of truck guides, stoppers and markings in the Climate Control Center of cargo.

Installation of additional power sockets for forklift charging points within the cargo terminal warehouse

Relocation of cargo screening machines

Disposal of old perishable shipments in the old airport (DIA) and clean-up of the old cold room facility

Other Sections / Areas assigned to:

(2006-2015)

Reports to Manager Cargo Customer Services and Manager Service Delivery-Cargo

Cargo -Tracing

Cargo Export Screening

Cargo Terminal-Warehouse Operations

Cargo NDIA (HIA) ORAT Team-Airport Transition

Cargo Quality, Standards and Procedure (ISO)

Cargo Customer Services and Imports-Delivery

Projects / Contributions / Achievements

Handled and completed more than 50 sessions of Cargo Familiarization and Process training during the DIA-HIA airport transition

DIA-HIA Cargo Handling Manuals, Quality Procedures and Project Presentations

Trainer for cargo transition awareness and processes April 2014

Cargo Safety and Security walk through and campaigns

Cargo Tracing Terminal Mishandling-Irregularity Report Analysis

Cargo Operations Shift Reports innovator and developer

Operational shift reports analyst for Performance and GAPS identification for recommending mitigation, recovery and solution.

Initial preparation for NCASP, security program for QAS cargo

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