Account Management
Resume:
Dominick Popolo
Henrico, VA *****
*******@*****.***
Energetic and proactive professional in Management and Sales honed through years of training and best practices. Goal-driven individual with strong selling, management, and organizational skills. I pride myself on being an effective communicator and team-builder. Authorized to work in the US for any employer
Work Experience
Service Delivery Specialist
Artech Information Systems - Richmond, VA
March 2020 to Present
• Manage a team off onshore and offshore recruiters to ensure clients needs are met
• Serve as the face of Artech's service team to the client and the central point of contact for Artech's associates
• Utilize a Full Desk recruiting approach to help facilitate business when needed
• Responsible for responding to issues, questions, and concerns from both the client and associate, effectively resolving issues, and escalating when appropriate
• Provide management and recruiting support to the client
• Establish relationships with key client contributors such as Hiring Manager, Procurement, Managed Service Providers (MSP) with the client
• Generate revenue and gross profit by building beneficial relationships with hiring managers with the client
Recruiter
Strategic Staffing Solutions (Capital One) - Richmond, VA September 2019 to January 2020
• Responsible for the whole recruitment process from creating requisitions, posting, sourcing, screening, interviewing, assessing, selecting and hiring
• Manage high volume search workload via direct sourcing, employee referrals, and search partner relationships, as well as ongoing pipelining through the full life cycle
• Lead and provide strategic direction to the Recruiting and Sourcing teams throughout the Atlantic Region
• Partner with geographically dispersed Account Managers and HR to develop recruiting strategies that will meet the demands of a growing business
• Provide recommendations to improve our process and provide detailed information regarding the market conditions
Recruiting Consultant
Cornerstone RPO - Glen Allen, VA
February 2018 to August 2019
• Deliver full life cycle recruitment solutions for at least 20 HM's on a weekly basis
• Establish relationships with each HM in an efficient manner; while taking time and diligence to grow each connection
• Open the position in our ATS and manage until final closure
• Liaise with the HM and candidate to set and manage expectations around process, job description, and timeline
• Generate and send offer letters of new hire paperwork; while staying in constant communication with Legal & Onboarding teams
• Provide stellar customer service in order to maintain candidate relationships and gain new referral business leads
Technical Recruiter
Apex Systems - Glen Allen, VA
June 2015 to February 2018
2nd largest IT staffing firm in the nation
• Utilize the entire recruiting life cycle to source and place highly technical professionals for current clients
• Executed initial phone screenings and Skype calls to determine if candidate skill set is a match for open requirements
• Built strong relationships with clients to create a positive hiring process and set expectations
• Performed and met highest metrics, producing highest average of qualified submittals per client needs
• Advertise opportunities through social media, job boards, and other internet or email marketing Store Manager
Hollister - Glen Allen, VA
December 2014 to June 2015
• Train store staff on new inventory and sales training materials; as well as reviewing job results with the store manager.
• Evaluate competition and attract customers to store with original display ideas all while promoting sales
• Maintain inventory, prepare reports, ensure quality service, and assisting in all around great customer service
• Cut down external/internal theft as well as being outsourced to other failing stores in the region to boost sales and productivity
Intern
Morgan Stanley - New York, NY
June 2014 to October 2014
• Work alongside a Chairman's Club level Financial Advisor, who manages over $390 billion in assets, and two Client Service Associates
• Handle incoming client phone calls and inquiries, complete money movement transactions, initiate and send marketing mailings to both clients and prospects, and act as liaison between sales team and branch Operations
• Prepare extensive reports and analysis for various client projects Education
Bachelor of Business Administration in Management
Radford University - Radford, VA
August 2011 to May 2014
Skills
• Strong client service skills and dedication -experience supporting executives in fast pace environment
• Co-host for the Women Innovating Business and Leadership Conference in the College of Business and Economics
• Elected top performer on the top team in Entrepreneurship and Innovation course which allowed team to present to the University's Board of Directors
• Proficient in MS Office
• ACSM Certified Personal Trainer
Contact this candidate