Front Office Medical
Resume:
Angela Kyker
Knoxville, TN *****
******@*********.***
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Orthoknox - Knoxville, TN
February 2019 to Present
Greet patients
Verify and input correct insurances
Collect copays
Schedule pending appts,
Answer switchboard
Schedule diagnostic appts
Front Desk Coordinator/Administrative Assistant
Volunteer Eyecare - Maryville, TN
November 2017 to February 2019
Arrive patients
Verify demographics
Answer switchboard
Collect copay
Schedule specialist appts
Post charges
File claims
Balance end-of-day collections
Patient Care Coordinator
RHEUMATOLOGY CONSULTANTS - Knoxville, TN
February 2016 to November 2017
Arrive patients
Verify demographics
Answer switchboard
Correspond msgs through message system Collect copays Schedule new and established patients
Patient Care Coordinator/Check-in
Southeastern Retina Associates
September 2011 to February 2016
Duties include:
Arrive patients and verify insurance, update information and collect co-pays if needed.
Answer incoming calls and schedule appointments.
Build charts and collect all information for new incoming patients for the following day.
Schedule referring/specialists appointments and any follow up appointments.
Collect all faxes and redirect to physicians.
Order supplies for office needs.
Proficient in advanced MD, MDI, Impact and Word. Receptionist/Referral Coordinator
Summit Medical Group
November 2008 to September 2011
Duties include:
Arrive patients and verify insurance information.
Update information on each patient and collect co-pays.
Answer incoming calls and schedule appointments or re-direct
Schedule return appointments when patients check out.
Schedule diagnostic testing such as CTs, ultrasounds, echocardiograms, etc.
Call patient's insurance company and pre-cert any diagnostic testing.
Schedule appointments for specialists or any outpatient needs.
Fax all referrals to specialists as needed.
Patient Service Representative
Tennessee Cancer Specialists
February 2008 to November 2008
Duties include:
Check in patients and verify information.
Answer switchboard and assist patients.
Schedule outpatient procedures such as PET scans, biopsies, CT scans, chest x-rays.
Schedule chemotherapy and lab work.
Verify patient appointments for the following day.
Pre-certify outpatient procedures when necessary.
Log in and monitor receipt of test results.
Assist other co-workers when necessary.
Front Office Coordinator
Tennessee Orthopedic Clinic
September 2006 to February 2008
Duties include:
Check in patients and collect co pays.
Verifying commercial and worker's compensation benefits.
Entering and balancing daily charges.
Scheduling and assisting patients.
Answer switchboard.
Transport transcriptions.
Maintain medical records.
Receptionist/Office Assistant
Summit Medical Group
October 1999 to August 2006
Duties include:
Schedule appointments for patients.
Check-in patients arriving at the office.
Verify all patient and insurance information
Collect patient co-pays
Check-out patients and make follow up appointments.
Prescription call backs.
Pull medical records for appointments and duplication
Assist physicians when necessary.
Education
Knoxville Board Of Education - Knoxville, TN
October 1991
High School Diploma
Caldwell High School - Caldwell, TX
June 1988
Skills
• Front Office
• Front Desk
• EMR
• Scheduling
• Billing
• Cash Handling
• Customer Service
• Microsoft Office
• Microsoft Word
• Receptionist
• Insurance Verification
• Medical Scheduling
• 10 Key Data Entry
• Packaging
• Basic Math
• Workers' Compensation
• Medical Billing
• Medical Imaging
• HIPAA
• Medical Records
• Phone Etiquette
• Medical Office Experience
Additional Information
Auxiliary Skills
Microsoft Word, EMR system, multi-line switchboard, 10-key calculator, Alphamate paging system, Advanced MD, MDI, Groupcast, Impact, and telephone switchboard operations. Great organizational and communication skills. Eager to learn and accept greater responsibilities.
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