Human Resources Manager

Nour Ogli

Cliffside Park, Nj 562-***-**** *********@*******.***

Professional Overview - Focus: Human Resources Management

Extensive Human Resources experience as a strategic and results-oriented leader in multi-state, and union/non-union fast paced environment. Master’s degree in Human Resource Management. Expert in all facets of Human Resources including HR strategies, organizational development, coaching, recruiting, talent acquisition, employee benefits administration & compensation, payroll, employee relations, training and development, project planning, leadership development, union dynamic, grievances resolution, HRIS, workforce budget monitoring, succession planning, performance management. Possess strong communication, analytical, planning and decision-making skills.

Key Areas of Expertise

Multi-state HR experience

Employee relations

HR policies and procedures

Performance management

Benefits administration

Employee recognition programs

Enhancing positive culture

HR compliance

Reporting

Data analysis and developing innovative solutions

Building HR Department for startup companies

Leading HR Department for growing companies

Data automation

Systems implementations

ADP Administrator

Paycom Administrator

Excellent literacy in Microsoft Word, Excel, PowerPoint &Outlook

Effective written and verbal communication skills

Selected Accomplishments and Achievements

Established and grew the HR department from 2 HR personnel to 17 while creating and implementing efficient HR policies and procedures

Re-structured the HR department when necessary to adapt to the rapid growth

Led ADP, Paycom, Jobvite & Laserfiche projects implementations

Reduced employee turnover by improving recruitment selection tools and implementing employee exit and satisfaction surveys

Developed HR scorecard

Created and implemented performance management system that is aligned with the company overall objectives

Professional Experience

Traffic Management Inc.

Multi-state Construction/ Traffic Control Company – HQ is in California – Supporting 1800 employees (union/nonunion employees) - Manager of 17 HR personnel.

Human Resources Manager 01/2015 – Present

Human Resources Manager/ Hiring Manager 04/2014 – 01/2015

HR Generalist 06/2013 - 4/2014

Established and grew the HR department from 2 HR personnel supporting 300 employees to 17 HR personnel supporting 1800 employees in seven states. Led continuous process improvements and restructuring efforts to support the rapid growth of the company

Align HR strategy with business strategy while effectively developing and leading competitive HR initiatives for our 34 locations in 7 states (California, Michigan, Washington, Colorado, Pennsylvania, Illinois & Maryland) to achieve corporate objectives

Mitigate risk and potential liability through expert management of employee relations and regulatory compliance

Manage complex employee relations matters including investigations, grievances, arbitrations, disciplinary actions and terminations

Lead annual benefits renewal and continuous evaluation of benefit plans to make recommendations to senior management

Develop and manage compliance of FMLA, CFRA, PDL of which includes an interactive process and reasonable accommodations process

Manage variety of duties related to employee benefits including, but not limited to, health, 401k and leaves of absence

Analyze and reconcile workforce budget by monitoring budget vs. actual on a monthly basis

Handle all union grievances and worked on resolving them

Maintain responsibility for organization compliance with federal, state and local legislation pertaining to all personnel matters and consult with legal counsel as appropriate

Work directly with department managers and assist them in carrying out their responsibilities in regards to their employees matters

Leveraged technology to streamline processes and boost performance:

•Led the integration process of two HRIS systems to reduce manual work and human errors

•Implemented Applicant Tracking System along with online onboarding

•Implemented and utilized two different document management systems for compliance purposes: “Laserfiche” & “Paycom” where all employees’ files converted to be electronic

•Implemented automated progressive discipline system across the company that is available to all managers

Increased HR team competency through continuous coaching and cross-training

Developed and monitored overall HR strategies, systems, policies and procedures to drive performance during the company’s rapid growth

Established and managed performance management system while aligning individual KPIs with the company’s overall KPIs by creating performance reviews based on balanced scorecard

Designed and implemented new company programs and procedures including recognition & career path which successfully improved employee experience and company culture

Worked as a full backup for payroll processing function

Established and implemented recruiting and onboarding policies and procedures across the company while making sure that the managers are fully trained on interviewing and selection skills

Established and developed recruiting matrix to measure the success and the efficiency of the recruiting process including time to fill, employee retention, job offer acceptance rate and days to offer

Handled full cycle of recruiting for all positions

Built business-focused HR Scorecard to measure, manage, and improve the strategic role of the HR department.

Established HR Practices, standards and compliance by revamping employee handbooks and developing HR policies, procedures and employment applications

Developed turnover reporting, analyzed the data and provided recommendations on how to reduce turnover by setting an action plan for each region separately

Implemented HR audit processes to make sure that business is compliant with the labor laws to reduce or eliminate legal exposure

MTN Group

Multinational Mobile Telecommunication Company 1400 employees

Leadership Talent Management Partner 4/2011 – 12/2012

Organizational Development Generalist 11/2009 – 4/2011

Led a talent review project that identified, managed, retained and developed talents to minimize the potential risks and challenges that could impact business operations

Managed, coordinated and advised on succession planning and bench strength analysis

Directed, consulted and improved 360 feedback process

Guided and coached leaders on Talent Genome Competency system

Managed the process of reviewing job descriptions and coached managers on how to create job descriptions

Documented and delivered 21 Human Resources policies and 41 new processes

Provided continuous improvement to Human Resource processes by eliminating existing gaps

Provided support in change management activities such as restructuring

Managed and developed all kinds of internal communication and created a new HR newsletter

Monitored completion of performance reviews and ensured employees’ KPIs are SMART

Education

Damascus University – Bachelor of English Literature 2001 - 2006

Oxford Brooks University – Master of Science in Human Resource Management 2008 – 2009

Professional Affiliation

Society of Human Resource Management (SHRM)

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