Technology Administrator

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Manvir Singh Gill

***********@*****.*** 437-***-**** www.linkedin.com/in/manvir-singh-gill

JOB OBJECTIVE

To obtain a position where my managing, troubleshooting, organizational, customer service, business equipment and computer applications, professional communication and decision-making skills can be an effective asset for the employer.

SUMMARY OF QUALIFICATIONS

Administrative/Management skills

• Excellent Judgemental and analytical skills

• Efficiently completing tasks individually or in a team.

• Creating a safe environment for the employees.

• Excellent in counting cash tills.

• Ability to multi-task.

• Uses initiatives to accomplish duties and cross-functional tasks in other departments.

• Take a lead role in assigning work and analysing performance reports in internal and external meetings.

• Listens to and provides customers with solutions and services that meets their needs.

• Analyse planning, implementation, and monitoring as needed.

• Advanced skills in personnel development, volunteering, being inquisitive, asking questions, and organizational skills.

• Achieve goals by brainstorming and attending educational opportunities in the given time frame.

• Understand complex terms and define to the team.

• Supporting individual and team development and offer knowledge.

• Responsible for ordering supplies and equipment biweekly, depending on the usage.

• Analyse planning, implementation, and monitoring as needed. Sales/Customer Service Skills

• Setting up the Wi-Fi modems on phone.

• Troubleshooting Wi-Fi connectivity on phone.

• Repairing electronic devices.

• Using forklift safely to stock big items.

• Helping customers to troubleshoot tech problems, installing softwares’, backing up computers and restoring important files.

• 3 years’ experience assisting a variety of clients.

• Develops long-term customer relationships showcasing good interpersonal and customer service skills.

• Always putting customers first.

• Approachable and flexible depending on the company needs.

• Knows how to work under pressure with high quality results being a representative in a busy and challenging retail sector.

• Receives 5/5 rating via surveys from customers served in person or phone in the retail sector.

• Delivers accurate, clear, and strong listening and comprehension communication in English, Hindi, and Punjabi.

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EDUCATION

Advanced Diploma, Business Administration, George Brown College 2017 – 2020

(GPA: 3.6)

Relevant courses such as: Business Computer Applications, Professional Communication, Operations Management, Management Decision Making, Principles of Marketing, International Marketing, Professional Selling, Principles of E-Business.

WORK EXPERIENCE

Rogers Communications (Fido Mobile) December 2019- Present Sales Representative

• Setting up customers with a plan for lifetime.

• Offering great deals by modifying available resources to win the customers from competitors.

• Creating customer relation and meeting their expectations.

• Completing the sales chart of different departments at the end of the day.

• Completing and meeting all the sales targets on time.

• Ensuring the best online support for the customers.

• Keeping the work area clean.

Staples Canada January 2019-December 2019

Technology Representative and Administrator (Co-op)

• Responsible for the administration of all the activities including planning and controlling in the technology department.

• Handling customer complaints.

• Maintain inventory.

• Assigning work.

• Getting the work completed by employees by motivating them.

• Filtering resumes for managers.

• Keyholder for high tech items.

• Training newly hired associates and making them ready to deal with customers.

• Recognised for completing targets in technology department.

• Lead technology team meetings to discuss technology sales and customer service/relations for the department.

Staples Canada November 2017- January 2019

Technology Representative

• Responsible and recognized for completing targets in technology department.

• Offering excellent customer service.

• Performing opening and closing duties.

• Stocking and arranging sales and technology aisles according to the planogram.

• Resolving customer issues showcasing problem solving.

• Efficient with most computer software including MS Office, Point of sale systems, G-mail, Outlook, docs, Calendars, drive, and all key social platforms. 3

PHYSICAL CAPABILITIES

Fast environment, stocking heavy loads, high grip strength, standing and sitting for hours, high walking speed. LICENSES AND TRAININGS

• Ontario’s Driving License

• How to use forklift.

• How to work safely.

• Soccer training.

VOLENTEER

Represented in school soccer team for 5 continuous years. KEYWORDS

Leadership, soccer, Driver’s license, Physically fit, Retail, Wi-Fi, installation, experience, Management, MS office, business administration, advanced diploma, business management, problem solving, decision making, coordinator, planning, execution, sales, support, work, learn, grow, curious, solutions, dynamic, inspiring.

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