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Robert Cullinan

*** ********** ****

Morton, PA 19070

484-***-****

Experience Summary

Software / Salesforce Quality Assurance Analyst (Salesforce Administrator Certification) with a Development background supporting e-Commerce, pharmaceutical, financial, manufacturing, insurance and healthcare applications.

Conscientious, enthusiastic and patient in order to work through issues with people and get to the root of difficult problems.

Proven ability to work accurately, deliver high standards, a thorough attention to detail and work to tight deadlines.

Effective team skills to work successfully with all levels of the business enterprise, consultants and when required, offshore.

Professional Experience

W. L. GORE & Associates, Elkton, MD

June 2017 –

Salesforce QA Analyst (Certified SFDC Administrator)

●Salesforce QA Lead Test Analyst leading the Manual Testing effort for the IT Salesforce Sales, Service and Commerce Clouds bi-monthly releases, off-cycle releases, integrations, continuous innovation and projects within an agile environment.

●Met with Project Managers, Business Analysts, Product Owners and Technical Analyst (developers) to understand and assemble QA test strategies, write test plans, use cases and test scripts based on the analysis of business requirements.

●Engaged with SF Technical team to discuss designs, code, environments and issues as they apply to the business requirements and the QA effort of Integration, System, Functional, Regression, Black box and Backend testing.

●Actively participated in Scrum meetings for each Cloud: Sprint Planning Meetings, Backlog Refinement Meetings, Sprint Product Demo, Sprint Retrospective Meetings and Daily Standup Calls.

●IBM BlueWolf ALM incorporated into Salesforce for complete test management: Test script creation, test coverage, script execution, testing progress, defect tracking and test metric reporting.

●Assist development team in troubleshooting and determining root-cause of application defects and issues.

●Salesforce – Gore Divisional e-Commerce (CloudCraze - B2B) Webstores and Portal integrations, followed Project progress flow in Jira, tested and tracked assigned issues, entered defects with documentation and re-tested until issue Resolution.

●Micro Focus ALM (HP Quality Center (10 years +) – Requirement, Test script creation and execution, Traceability, defect management, defect metric reporting.

●Complete, thorough, In-depth understanding of Salesforce, Agile / Scrum Methodologies, SDLC Life Cycle coupled with an excellent understanding of business processes.

Nationwide Insurance, Harleysville, PA

May 2016 – Dec 2016

QA Lead – Short Temporary - Modis

●Managed an offshore team to test a new Commercial Auto MVR Rating application process that captures state to state insurance changes using returned MVR information from an outside vendor.

●Provided daily Test execution and Defect tracking metrics from TFS at morning Triage meetings with Project Manager, Business, Developers, Vendor and QA offshore team members in attendance. Prepared the Requirements Traceability Matrix (RTM), Test Strategy, Test Cases, and Test Plans.

Lincoln Financial Group, Philadelphia, PA

Jan 2011 – April 2016

Salesforce Administrator - QA Analyst

●Administration and QA testing of a customized Force.com application used as a portal to access in-house applications. The CRM functionality was not used within Lincoln Financial.

●Prepared functional test plans, test cases and test scripts utilizing business, functional and system requirements, wire frames and other supplied documentation including demos from Business SME’s and Developers.

●Cross Device / Browser testing on Apple iOS, Android, PC Windows and Apple MacBook of Internet Explorer, Safari, Google Chrome and Mozilla Fire Fox browsers.

●Test metrics from HP ALM Quality Center 11 to report project test coverage, script execution, testing progress and defects.

●Setup and maintained new and existing users by adding the Roles as per the organization structure and created custom Profiles to satisfy the organization’s hierarchy.

●Administered user login access: attempts before lockout, inactivate, activate, reset passwords, freeze / unfreeze, etc.

●Tested company required Two-Factor Authorization using DUO for Mobile devices and Google AUTHY for PC access.

●Maintained Data security through record level security, field level security, permission sets, sharing settings, delegation settings and app permissions per user role hierarchy.

●Responsible for enabling network-based security and organization-wide list of trusted IP address, hours of access, session lengths and various other security and session settings.

LFG Continued:

Lincoln Financial Group

QA Analyst – Non Salesforce

Functional, Regression and backend testing of proprietary client / server and web applications.

Prepared functional test plans utilizing business, functional and system requirements, wire frames and other supplied documentation, including demos from Business SME’s and / or Developers.

Tracked project documentation throughout the development of each project release to ensure all requirements, deliverables and change requests were addressed.

Test metrics from HP ALM Quality Center 11 to report project test coverage, script execution, testing progress and defects.

QA Lead and tester for Lincoln’s first mobile application, Annuity Visualizer and tester on the similar Money Guard Visualizer on the Apple iOS and on Windows on Internet Explorer, Safari, Google Chrome and Mozilla Fire Fox browsers.

Tested data warehouse extraction, transformation and load (ETL) process writing SQL to ensure that the functional and technical requirements were adhered to by the Data Base Specialist, Developers and Systems Analyst.

Take Care Systems, Conshohocken, PA

March 2010 – Oct 2010

QA Engineer - Comtech Resources

●Quality Assurance testing an in-house developed Healthcare Clinic application in an SQL Server/Client-Server and web-based environment.

●Developed and executed functional and regression test scripts for testing of all deliverables and modules.

●Defect tracking, analysis, reporting, resolution management. Maintained a record of feedback and enhancement requests from end users.

Pfizer Pharmaceuticals, New York, NY

Oct 2009 – Feb 2010

QA Engineer - Highpoint Solutions

●Agile Testing of the Pfizer Business Exchange, a web-based SharePoint tool used by Pfizer employees.

●Initiated with the PM and developers to design a build strategy that aligned with code deployments and a test baseline for each build.

●Change management of new requirements and enhancements assuring clear communication and documentation.

●Synchronization of QA test documents: Requirements (BRD), Metadata Dictionary, Wire frames, Traceability Matrix.

●Test scripting, loading test scripts, identifying test data and executing scripts in HP ALM /Mercury Quality Center 10.0.

●Defect entry into HP ALM /Mercury Quality Center 10.0 and metric reporting of progress, summary and various statistics of each test cycle.

Independence Blue Cross, Valley Forge, PA

Sept 2007 – Sept 2009

SQA Functional Test Lead - A2C Consulting

●Contributed to and analyzed Business Requirements, Functional Design and Detail Design documents for Test Deliverables:

Master Test Plans, Test Model Certification, Test Execution Certification, Test Environment Worksheet, Test Cases, Test Scenarios,

Test Scripts, Traceability Matrices and Metric Reporting (exported from Quality Center).

●Mid to complex SQL scripting to extract backend data from AS400 (MaxMC) claim data and exported to Excel or Access for backend data validation, test data preparation or for miscellaneous reporting.

●Arranged and lead test meetings to report and discuss test execution, progress and defects with PM, Developers and Business stakeholders.

●Provided training to team members on various IS Test tool applications (MQC) or client user applications (MaxMC, SharePoint, IVR (Interactive Voice Response), IBX / Subsidiary Member Portals, NaviNet) to be tested.

●Extensive training and daily use of HP ALM/Mercury Quality Center (v8.2, v9.2) including defect management, defect metric reporting, tester assignments, test cycle iteration and individual tester reporting including progress, status and execution ratios.

Bank of America, Newark, DE

June 2006 – Sept 2007

UAT Lead - Accenture

●Managed an offshore team in Chennai, India manually regression testing the ecommerce Bank of America online banking system and an MBNA legacy online Banking Credit Card system - Communicated progress daily to Project Manager.

●Developed scenarios, use cases, scripts and defects (HP ALM/Mercury Quality Center 8.2) and extracted test data from a Bank of America data repository application.

●Assigned tasks to offshore testers, managed test results and defects during each test cycle.

Bristol-Myers Squibb, Hopewell, NJ

March 2004 – May 2006

System Test Lead - Accenture

●Applied FDA 21 CFR Part 11, GCP, GMP and SOPs in the validation and implementation of in-house and COTS software applications to Oracle Clinical Trial and Electronic Data Management systems.

●Lead systems testing effort identifying testing strategies, scheduling and controlling test execution, applying related regulations, recording and mitigating test defects, ensuring traceability, recording test results and summarizing test metrics.

●Extensive SQL Data Mining and record updates for test data where there was not readily available test data in the development test regions.

●Allocated workload and daily activities of the Validation test team consisting on average of 3 testers and ensured strict adherence to QA and validation practices through BMS (Navigo) deliverables templates, work instructions and SOPs.

●Authored, reviewed, and revised the following validation documents depending upon the size (L, M, S) and scope of the release: Requirements Specification, Detailed Design, Functional Design, Test Plans, Scenarios and Scripts, RS x FD Traceability Matrix, IQ/OQ qualifications, Release to Production Statements, Test Summary Reports, Peer Reviews and Meeting minutes recorder.

The Washington National Opera, Washington, DC

April 2002 – March 2004

SQL Developer / DBA

●SQL Server 2000 Database Administration of table creation and maintenance, scheduling jobs, DTS packages, database recovery, backups, and user security.

●Provided Transact-SQL and Mainframe programming for the company’s conversion to the Tessitura Performing Arts CRM software package from an HP3000 based system using Cognos QUIZ and formatted it for conversion using SQL.

●Modification and Report writing for the Tessitura CRM system by writing, altering and utilizing T-SQL stored procedures, triggers, functions and views for customized Infomaker reports (similar to Crystal Reports) in Tessitura.

●SQL reporting importing extracted data to Excel or Access for custom user data requests. Enhancements to PowerBuilder data windows.

Amisys, Rockville, MD

May 2001 – Sept 2001

Programmer Analyst

●Debugging, maintenance and testing of COBOL/JCL and Powerhouse QUICK screens of the proprietary Amisys hospital information system.

American International Group (AIG), Wilmington, DE

April 1997 – May 2001

Programmer

●New development, maintenance and support of a batch and on-line insurance Information system.

●Enhancements to existing COBOL programs and JCL, Adhoc reporting and maintenance of Powerhouse QUIZ programs.

●Provided management of various departments with reports, time series graphs and pie charts using PowerPlay.

Insurance Data Processing, Wyncote, PA

Oct 1996 – April 1997

Programmer

● Maintenance, Enhancements and testing of COBOL programs, JCL and Vplus/V screens of an HP based insurance system.

Technical Skills

Programming Languages: SQL • PL/SQL • T-SQL • UNIX • HTML • PowerBuilder • Business Objects • Sybase Infomaker • Cognos Powerplay / Impromptu • Cognos Powerhouse 4G Suite • COBOL

Applications / Tools: Salesforce.com (CRM) • JIRA • Bluewolf ALM • Micro Focus (HP) ALM Quality Center (8.2, 9.2, 10.x, 11.x, 12.60) • Cloud Craze B2B e-Commerce • Tricentis Tosca • ServiceNow Change Management • Microsoft Test Manager (MTM) • Team Foundation Server (TFS) • Microsoft SQL Server • Enterprise Manager • Data Transformation Services (DTS) • Quest Navigator • TOAD • Oracle SQL Developer • Remedy Ticket System • Documentum • SharePoint • TSO/ISPF • Microsoft Access • Tessitura (CRM)

Operating Systems: Microsoft Windows (95/98/NT/CE/ME/XP/Vista/7/8/10/Mobile) • Apple iOS • Android • IBM 370 • HP3000 MPE/Ix • AS400 • UNIX Sun Solaris

Databases: Oracle 9i/10g • SQL Server 2000/2005/2008/2012 • Image • Microsoft Access

Education / Certification

Certificate - Certified Salesforce Administrator

Certificate - Business Analyst Program

Salesforce Certification – January 2017

Bryant University, Smithfield, RI 2009

Certificate - Oracle 10g Database Administration I

Oracle University, Berwyn, PA 2006

Certificate - Sybase Infomaker 5.0

Idea Integration, Plymouth Meeting, PA 2003

Certificate - SQL/Database Development Program

Penn State Great Valley, Malvern, PA 2002

Certificate - Cognos Powerplay/Impromptu

Cognos, Vienna, VA 1998

Diploma - IBM Mainframe COBOL Programming

Chubb Institute, Springfield, PA 1996

Widener University – 30 credits

Chester, PA

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