Sales Representative Front Office
Resume:
Peter Ruan
San Francisco, California 94133
Job Objective: To provide a safe and welcoming environment for the people in the community.
Education:
California State University of East Bay (Hayward Campus)
25800 Carlos Bee Blvd, Hayward, CA 94542
GPA: 3.64
Graduated Spring 2017: Bachelor of Science in Recreation and Leisure Management
09/10/2018 – 05/31/2020 Front Office Supervisor at the Argonaut Hotel
Ensure quality and service of a 4 Star and 4 Diamond Boutique Property
Enforce and ensure all team members are following Standard Operation Procedures (SOP) from the Noble House Hotels and Resorts brand.
Supervise up to 6-7 staff daily in FOH operations and ensure smooth shift transitions during operation
Complete daily/weekly Manager on Duty Checklist - balance daily house inventory, respond to reviews/feedbacks, create weekly schedule, submit bi-weekly payroll, order essential operation supplies, provide coverage where it is needed, and much more…
Train new hires on “Opera” our operating system by Oracle and provide guidance/support for the rest of the team
Enforce daily team meal breaks to avoid meal break penalties
Guest relations and guest recovery - create resolutions/middle ground for guest concerns/complaints to make things right. Going the extra mile, to provide the wow factor
Ensure the safety and well-being of my 20+ front office team member and all of 252 room hotel guests
Lead property showings with potential walk-in guest
Perform room inspections/walk through alongside Housekeeping Supervisor before VIP arrival
Night Audit shifts as needed for coverage and relief
01/25/2014 – 03/11/2020 Staff at Mission Chinese Food
Server/Food Runner/Expeditor
Phone receptionist – receive/place orders from telephone and third party tablets
Assisting the line chef - refill line condiments, garnish dishes, and etc.
Catering/Delivery services – deliver orders within San Francisco
FOH/ BOH translator amongst staff members
07/10/2017 – 09/09/2018 Front Desk Agent at the Argonaut Hotel
Greeted and welcomed hotel guests (past, current, and future).
Assisted with check-in and check-out of hotel guests (formally, professionally, and promptly with attention to details).
Customer Service - Answered questions/concerns and assists hotel guests through face to face, email, and multi-line telephone interactions.
Completed Front Desk Agent Pre and Post duty shift checklist
01/23/17 – 06/30/17 Swissport USA: Passenger Services Agent for Cathay Pacific Airways (SFO)
Customer Service – Check-in counter, Arrival gate, and Baggage claim counter
Boarding Assignment - Provided public service announcements with boarding instructions through the airport gate intercom, scanned boarding passes, and managed queue line.
09/13/16 – 12/29/16 Café Supervisor at Warming Hut Café
Supervised daily operations - barista station, deli station, salad station, registers, house bank, and etc.
Supervised up to 5 staff a shift
Enforced proper food handling techniques
Properly and safely trained new hires how to operate machinery and handle food safely
Facilitated daily opening and closing operation duties
Serviced all park visitors with excellent customer service and resolved complaints
Assisted with order placements/bi-weekly inventory count
05/03/16 – 09/12/16 Café Server at Warming Hut Café
Performed Daily operations - barista station, deli station, salad station, and registers
Sanitized and cleaned equipment properly each shift
Restocked and wiped counters
FIFO ingredients from the fridge and shelves
03/27/14 – 02/01/15 Chocolateer at Ghirardelli Chocolate Marketplace
Greeted and welcomed visitors with samples and performed up sell on promotional items
Server, Busser, and Expeditor
Cashier
Fountain - created sundaes, floats, and etc.
04/27/13 – 05/23/14 Sales Associate at Wharf Central
Sales representative, greeted customers, push and sell merchandise to meet daily goals
Cashier
Stocked up merchandise and create displays
Maintained a clean store - sweep, dust, and etc.
04/26/13 – 09/15/13 Service Clerk at Walgreens (Beach & Jones St.)
Customer Service team member
Cashier
Stocked shelves
Performed custodial tasks on closing shifts
Maintained a clean facility for all visitors and users
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