TRAVEL COUNSELLOR

SIVAIAH KONDETI https://www.linkedin.com/in/sivaiah-k-849a911b5/

Block-9 Street-30 Abraq khaitan, state of Kuwait, Kuwait • +965-******** adfw7w@r.postjobfree.com

Objective: Travel Counsellor Position /Airline ticket and service agent 10years experience

Professional Summary

Customer service-oriented Travel Agent with 10 years career experience in Travel and Tourism industries. Possesses expertise in strategic partnership identification and development event planning and travel coordination. Advises clients on travel options and tour packages, makes bookings and reservations through GDS (Amadeus, Galileo, and sabre) prepares tickets and receives payment.

Key Skills

Travel Arrangements

Car Rentals

Domestic & International Travel expertise

Corporate Clients

Airline Tickets

Group Travel

Hotel Reservations

Leisure Travel

Customer Service

Strong knowledge of Amadeus

Technical Support

Email

Employment History

Travel Consultant

Ritz Travel and Tourism, Kuwait, KW

2013--present

Responsibilities

Provide travel information and itineraries to clients.

Counsel clients on terms and conditions of travel, e.g. cancellation policies.

Sell tickets/tours and make reservations, Process payments and keep accounts.

Promote destinations, tour packages and other services.

Provide travel tips on currency, language, safety, health, etc.

Also sell special event tickets or travel insurance.

Airline Ticketing Agent

Sri Lankan Airlines, Kuwait

2010-2013

Responsibilities

Scheduled advanced and last-minute bookings, Worked to resolved passenger booking issues.

Offered discounted and special deals when authorized to do so.

Managed passenger database and consistently offered a high level of customer service.

Monitored airline schedules and posted updates on airline website.

Issued personal business and corporate bookings.

Developed and implemented promotional strategies to boost airline bookings.

SIVAIAH KONDETI Page 2 of 2

Airport Passenger Service Agent

Kuwait Airways, Kuwait.

2008-2010

Responsibilities

Greet and assisted all customers Check-in at Airport counter, screen at departure gate all the Passenger’s documentation as boarding, passport, visa etc. tagging luggage, ticketing changes, re-booking, and special service requests. Boarded and deplaned flights, and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft. Announced flight schedules, changes, arrival, departure etc. Answered people inquire about flights.

Strengths

Certified travel counselor.

Excellent customer service and interpersonal skills.

Fluent speak and read, write in English.

Willing to work with a flexible schedule.

Excellent knowledge Re-issue/Refund, EMD on GDS, Amadeus/Galileo/sabre

Proficiency in Microsoft Word, Excel, and PowerPoint

Professional Certificates

AMADEUS Altéa

IATA Basic air Fares

IATA Advanced ticketing courses GALILEO

IATA Basic air Fares

IATA Advanced fares and ticketing courses

Kuwait Airways

MAC-check in course

Passenger Handling-1

Dangerous Goods Regulation (Cat-9)

SABRE

Reservation & ticketing Travel

Computer Skills

Operating Systems: Windows10/pro, Windows XP

Languages Known: C++, Visual Basic, Visual C++, and Oracle PL/SQL, D2K

Education

Bachelor of Science (B.Sc.) Sri Venkateswara University, India. 2000

VOLUNTEER EXPERIENCE

COMMUNITY ACTIVITIES • could include team sports, volunteer activities, service organizations Select a heading that fits the content – could be more than one selection REFERENCES Available upon Request

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