Customer Service Agent
Resume:
TRAVEL COUNSELLOR
SIVAIAH KONDETI https://www.linkedin.com/in/sivaiah-k-849a911b5/
Block-9 Street-30 Abraq khaitan, state of Kuwait, Kuwait • +965-******** ***********@*****.***
Objective: Travel Counsellor Position /Airline ticket and service agent 10years experience
Professional Summary
Customer service-oriented Travel Agent with 10 years career experience in Travel and Tourism industries. Possesses expertise in strategic partnership identification and development event planning and travel coordination. Advises clients on travel options and tour packages, makes bookings and reservations through GDS (Amadeus, Galileo, and sabre) prepares tickets and receives payment.
Key Skills
Travel Arrangements
Car Rentals
Domestic & International Travel expertise
Corporate Clients
Airline Tickets
Group Travel
Hotel Reservations
Leisure Travel
Customer Service
Strong knowledge of Amadeus
Technical Support
Employment History
Travel Consultant
Ritz Travel and Tourism, Kuwait, KW
2013--present
Responsibilities
Provide travel information and itineraries to clients.
Counsel clients on terms and conditions of travel, e.g. cancellation policies.
Sell tickets/tours and make reservations, Process payments and keep accounts.
Promote destinations, tour packages and other services.
Provide travel tips on currency, language, safety, health, etc.
Also sell special event tickets or travel insurance.
Airline Ticketing Agent
Sri Lankan Airlines, Kuwait
2010-2013
Responsibilities
Scheduled advanced and last-minute bookings, Worked to resolved passenger booking issues.
Offered discounted and special deals when authorized to do so.
Managed passenger database and consistently offered a high level of customer service.
Monitored airline schedules and posted updates on airline website.
Issued personal business and corporate bookings.
Developed and implemented promotional strategies to boost airline bookings.
SIVAIAH KONDETI Page 2 of 2
Airport Passenger Service Agent
Kuwait Airways, Kuwait.
2008-2010
Responsibilities
Greet and assisted all customers Check-in at Airport counter, screen at departure gate all the Passenger’s documentation as boarding, passport, visa etc. tagging luggage, ticketing changes, re-booking, and special service requests. Boarded and deplaned flights, and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft. Announced flight schedules, changes, arrival, departure etc. Answered people inquire about flights.
Strengths
Certified travel counselor.
Excellent customer service and interpersonal skills.
Fluent speak and read, write in English.
Willing to work with a flexible schedule.
Excellent knowledge Re-issue/Refund, EMD on GDS, Amadeus/Galileo/sabre
Proficiency in Microsoft Word, Excel, and PowerPoint
Professional Certificates
AMADEUS Altéa
IATA Basic air Fares
IATA Advanced ticketing courses GALILEO
IATA Basic air Fares
IATA Advanced fares and ticketing courses
Kuwait Airways
MAC-check in course
Passenger Handling-1
Dangerous Goods Regulation (Cat-9)
SABRE
Reservation & ticketing Travel
Computer Skills
Operating Systems: Windows10/pro, Windows XP
Languages Known: C++, Visual Basic, Visual C++, and Oracle PL/SQL, D2K
Education
Bachelor of Science (B.Sc.) Sri Venkateswara University, India. 2000
VOLUNTEER EXPERIENCE
COMMUNITY ACTIVITIES • could include team sports, volunteer activities, service organizations Select a heading that fits the content – could be more than one selection REFERENCES Available upon Request
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