Customer Care Sales Representative
Resume:
RUFAI FISAYO YETUNDE
A: Lagos, Lagos.
Email: ****************@*****.***
Summary
Customer service representative with over three years of experience in telephone customer service including sales in retail store, customer call center with ability to perform duties with minimal supervision, familiar with major customer service software, conflict resolution and possess a positive attitude. Reliable, goal driven with strong time management and prioritization abilities. Skills
Customer service Personal
Problem solving Active Listening
Articulation Pro-active
Positive language Team work
Telephone techniques Adaptability
Effective Probing Decision making
Effective time management Self motivation
Career
Customer Service Agent
01/2020-PRESENT
Ison Experiences (Airtel call center)
• Respond to telephone inquiries, providing quality service to customers inquiring about information on products and services and resolving customer's complaints.
• Listening actively to callers needs to ensure a positive customer experience.
• Access different CRM systems software to look up products and services information and availability.
• Strive for quick complaints resolution; commended by supervisor for ability to resolve problem on the first call and avoid escalation of issues.
• Excel within a service oriented company, demonstrating a talent for communicating effectively with customers from different backgrounds.
Sales Representative 02/2016 -12/2019
Wugo Best Integrated Services Limited.
(dealers in LG and Hisense electronics)
• Attending to customers on goods purchase and repair of products purchased (after sales service).
• Taking money, checks and electronic payments from the customer efficiently. Ability to deal with large transaction volumes.
• Working efficiently under pressure.
• Memorized entire line of company goods and services including prices and special discounts. Remained courteous and calm even during moments of customer dissatisfaction. Education
Mass Communication, (HND)
Moshood Abiola Polythecnic, Ogun State. 2019
Mass Communication, (ND)
Moshood Abiola Polythecnic, Ogun State. 2015
Senior School Certificate (SSCE)
Oriwu Model College, gbogbo, Ikorodu, Lagos State. 2013
(First School Leaving certificate)
Christ the King Nur/Pry School, Ikorodu, Lagos State. 2007 Languages:
English and Yoruba
Certification
2020 Jobberman - Soft Skills
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