Manager Administrative Assistant

Cheryl J. Byer

612-***-**** PO Box *** Chaska, MN 55318 *******@*****.***

Summary of Qualifications

Highly motivated, detailed, and creative professional with over 20 years of experience providing support to top-level executives in various industries. Strong financial background. Looking to bring proven and varied professional skills to a rewarding position in an exciting, influential organization.

Professional Experience

Farmers Insurance, Minnetonka, MN 2015 – 2019

District Customer Service Representative, Office Manager

Provide support to the District Manager and 30-40 Agents in the District.

Resolve customer/agent issues on behalf of District Manager. Aid agents in resolving disputes/issues with the company.

Interim CSR for agents leaving the company. Support new and established agents as needed. Maintain sales materials and office supplies.

Create monthly snapshot for each agent of Agency Growth Model, Territory initiatives and other matrices. Ensure specialized-training compliance.

Welcome visitors, maintain office equipment, liaise with building management as necessary, and handle administrative issues.

McGladrey LLP, Minneapolis, MN 2002 – 2015

Senior Administrative Assistant

Provide executive support for the partners and directors in the National Professional Standards Group (NPSG) and the Assurance Methodology Standards Group (ASMG).

Edit and publish technical audit manuals, program sheets, Technical Alerts, and Financial Accounting Reporting Bulletins. Implement style formats for manuals and programs sheets.

Develop process to obtain and track Public Company Accounting Oversight Board and Canadian Public Accounting Board consents to comply with federal and Canadian regulations.

Organize annual meeting and remote meetings for top management and regional leaders.

Coordinate company-wide registration to various conferences presented by the American Institute of Certified Public Accountants.

Design process for background searches.

Maintain team calendar, service award listing, and team address list.

Answer phones and back up receptionist. Proficient in domestic and international travel. Compile and submit expense reports. Order supplies.

Business and Technical Proficiencies

Word

Excel

Publisher

PowerPoint

Outlook

Visio

SharePoint

Lotus Notes

PeopleSoft

Flare (Basic and Intermediate training)

German

Education

Bachelor Degree, Theology and Missions – Bethany Global University

Thomas Jefferson Senior High School

Professional Licenses

Property and Casualty Insurance

Life, Accident and Health Insurance

Volunteer Activities

YWAM Book Distribution – Stadtbergen, West Germany

Coordinate all financial aspects of the distribution center including processing accounts receivable, accounts payable, develop and maintain past due notices, and maintain accurate financial records using appropriate currency.

Coordinate outreaches to American military children, including recruiting workers, develop curriculum, and teaching.

YWAM – Hurlach, West Germany

Manage financial activities including tracking school fees and other income, payment of bills utilizing German postal accounts, German bank accounts, Austrian postal accounts, Swiss postal accounts, and US dollar checking accounts.

Maintain accurate financial records in all applicable currencies.

Generate accounting activity reports for department heads.

Army Community Services – Augsburg, West Germany

Help create and implement Welcome Program for Army families new to the community.

Various Church and School Activities

Create and publish various church and school newsletters.

Financial Secretary for West Bloomington Evangelical Free Church

Teach Sunday School and Children’s Church.

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